Yes, but there are also some pre-recorded video clips. For instance, in self-service mode a pre-recorded welcome message initially provides virtual reception to a visitor. After visitors are greeted by ALICE, they can contact a live employee or receptionist using the ALICE touch screen.
Currently, the ALICE automated receptionist system is configured to connect visitors with your own employees. That means you can have a designated employee (receptionist) who manages all visitor interactions, or you can have visitors use the employee directory to connect directly with the person they are there to see.
No, for customers who prefer to only have visitors speak with employees and not see employees using the two way video feature, we offer audio only and one way video communications.
Yes! ALICE Virtual Receptionist software can be configured to work for on-premises Voice Over IP (VoIP) phone systems, hosted VoIP phone systems and analog phone systems.
Yes, some minimum hardware requirements need to be met, but you are welcome to provide your own hardware and simply purchase the ALICE Virtual Receptionist software.
Yes, you can record your own, or use our Video Production partner to have professionally recorded videos created for your custom messages.
Yes, we provide the files for your art team to use to brand the screen with your company name and/or logo.
Yes, your employee can connect to multiple directories to manage the automated virtual receptionist system at different locations within your building.
Yes, even if those buildings are in other parts of the country. ALICE Virtual Receptionist is no ordinary automated receptionist system—it is the most efficient and flexible Virtual Receptionist on the market!
Step into the future with a virtual receptionist.
Contact our sales team today: 888-914-8921
Contact our sales team today:
|Paid in Full Discounts (2-5 years)****||1 Year||2 Years
$360 total savings
$1,080 total savings
$2,160 total savings
$3,600 total savings
$480 total savings
$1,440 total savings
$2,880 total savings
$4,800 total savings
$600 total savings
$1,800 total savings
$3,600 total savings
$6,000 total savings
* Prices based on annual billing. Add $50/mo for monthly billing.
** Subscription price does not include hardware.
*** All monthly payments shown are rounded to the nearest dollar amount.
**** Paid in Full Discounts are available for customers who pay up front for multiple year subscriptions
Basic * $299/mo
Premium * $399/mo
Enterprise * $499/mo
|Active Content – Web pages|
|Active Content – Widgets|
|Active Content – Videos|
|Active Content – Images|
|Interface – Configurable|
|Interface – Corporate Branding|
|Motion Detection – Greet visitors|
|Motion Detection – Call operator|
|Maps (static) Support|
|Two way video calls|
|One way video calls|
|Third party softphones support|
|Phones (Land & Mobile) calls|
|Cloud Communications Service|
|Place caller on hold|
|Ring Groups (10 max)|
|Connect multiple Directories|
|Skype for Business / Lync support|
|SIP based VoIP Phone systems|
|Microsoft Active Directory (LDAP)|
|Microsoft Azure (Office 365) Active Directory|
|Microsoft Office 365 Skype for Business|
|Microsoft on-prem Skype for Business or Lync Server|
|Visitor preview video|
|Remotely watch lobby|
|Capture visitor images|
|**Visitor ID Scanning|
|**Visitor ID Verification|
|**Visitor Screening (database lookup)|
|US Consolidated Screening List|
** Additional fees apply for these services
|Visitor check in / out|
|Visitor badge printing (with photo)|
|Employee notification via (SMS) or (Email)|
|Induction documents expiration dates|
|Induction document signatures|
|Custom check-in fields|
|Capture visitor photo|
|Group check in / out|
|Fast Track check in / out for frequent visitors|
|Office 365 calendar integration|
|Outlooks calendar integration|
|Google calendar integration|
|ALICE video languages||1||4||all|
|English – US (choose from 4 personalities)|
|English – Australian (Natalie)|
|Chinese – Mandarin (Victoria)|
|Spanish – Mexican (Veronica)|
|Cloud Administration Portal|
|Local Administration application|
|Active Directory integration|
|Cloud content storage|
|Local content storage|
|Live Support – Mon – Fri 7am-5pm PST|