With the current worldwide coronavirus (COVID-19) outbreak, businesses are implementing lobby management policies and procedures to ensure employee safety as well as reduce the risk of an in-office infection that could affect both employees’ health and business continuity.
ALICE Receptionist’s most recent update helps our customers by addressing coronavirus related visitor policies at different points in the visitor management process.
Remote Communications / Social Distancing
First point of contact
As the first point of contact with visitors to many buildings, ALICE Receptionist can play a unique role in helping our customers screen visitors with questions related to COVID-19 (coronavirus).
Seamless Remote Communications
Using ALICE Receptionist’s remote communications features, visitors and guests communicate via video call with employees in the building or working from home. This helps eliminate or reduce unnecessary in-person contact with visitors
Not Accepting Visitors Video & Message
The Not Accepting Visitors video gives businesses the ability to inform guests who arrive that, due to the coronavirus outbreak, visitors are currently not being accepted in the building. In addition to the greeting video, a visual message can also be displayed on the screen with this or other information the business can define.
Visitor Questionnaire Video & Message
The Coronavirus Visitor Questionnaire video asks visitors who arrive to at a building a series of questions related to the coronavirus. If they answer “yes” indicating they may have been exposed to the coronavirus, they are informed they will need to reschedule their appointment. In addition to this greeting video, a visual message can be displayed on the screen with this or other information the business can define.
COVID-19 Not Accepting Visitors greeting
COVID-19 Visitor Questionnaire greeting
COVID-19 Per-Check In Video
Pre-Check In Visitor Questionnaire
The Pre-Check In questionnaire video ask visitors a series of questions related to the coronavirus at the beginning of the check in process. If the visitor answers “yes” to any of the questions, indicating they may have been exposed to the coronavirus, they are informed they will need to leave and reschedule their appointment. They are also instructed that they can use the ALICE screen to contact their host and inform them of the need to reschedule.
Custom Pre-Check In Video
As with all of the videos used to greet and inform visitors using the ALICE Receptionist system, businesses are able to replace the pre-check in video we provide with their own customized video. This provides businesses the ability to present information to their guest that is specific to their business and guest policies.
A new coronavirus visitor questionnaire induction document is now available for businesses to add to their ALICE Receptionist check-in process. This questionnaire asks visitors a series of questions related to the coronavirus. If the visitor answers “yes” to any of the questions, indicating they may have been exposed to the coronavirus, they are informed they will need to leave and reschedule their appointment. This questionnaire can be configured to require the visitor signature to affirm they have read the questions and answered truthfully.
Custom induction document
Businesses are also able to create their own customized coronavirus induction document to be displayed during the check in process.
COVID-19 Check In Induction Questionnaire
As mentioned above, ALL ALICE Receptionist provided videos can be replaced by a customer with their own customized videos. This ability extends to the newly provided coronavirus related videos.
Custom Information, Messages and Induction documents
ALICE Receptionist customers have always been able to incorporate custom content into the ALICE Receptionist visitor management software. Doing so allows businesses to personalize the visitor greeting and check in process. The ability to add updated guest policies, health and safety policies, or other information to be presented to visitors and guests is an integral part of the ALICE Receptionist system. That customization also applies to all the coronavirus information provided by ALICE Receptionist.