Scheduling a guest
To schedule a guest, simply send a calendar invite from MS Outlook or Google Calendar and .cc the ALICE Receptionist email account. You can also upload an entire list of guests using the .csv import feature. When using the .csv import, groups can also be defined in order to enable a group check-in once the group arrives.
ALICE sends email confirmations to your guests along with a unique code they can use to pre-fill their personal information before they check-in.
Guest List Import
Import a bulk list of guests for check-in at a future date. You can also specify which guest belongs to a group to enable group check-in. Guests who are scheduled will receive a system generated invite email from the ALICE system which includes a check-in code for Fast Track check-in when they arrive.
ALICE collects information including Name, Organization and Contact number for each guest.
ALICE can scan guest drivers licenses to collect and verify the identity of the guest.
ALICE allows companies to define custom fields to collect information from guests as part of the check-in process. Fields such as Citizenship, Email Address, and Phone Number are a few common examples.
ALICE prints self-adhesive visitors badges for each guest.
ALICE provides on-demand reporting on guest activity data.
Registered visitors can Fast Track check-in by simply scanning a QR code or typing in their visitor code, provided from the ALICE system.
Groups who are checking in together can use a group code to have one individual check-in for the entire group.
Guest who have been pre-scheduled can Fast Track check-in using the appointment code generated by ALICE and delivered to them via email before their visit.
ALICE can collect a photo of the guest as they check-in. The guest photo is included on the visitor badge when printed.
With the ID Scanning feature, ALICE is able to scan a guest’s government ID (lrivers license). ALICE can validate the ID and use the information collected to fill in the check-in form.
With the Visitor Screening feature, ALICE can screen visitors against the US Consolidated Screening list and prevent them from completing a self-check in while alerting a designated employee that a visitor was found on the consolidated screening list.
When guests check in, ALICE notifies employees by either a mobile text message or email.
Live Video/Audio Call Notifications
When visitors use the Employee Directory, they can call an employee. Employees can receive a video calls on their PC or a phone call to their desk or mobile phone.
Induction documents can be any .PDF form that your organization may need visitors to review during the check-in process. If desired, a signature can be required.
Induction videos are useful for organization who need to present safety information or other types of video content before visitors is allowed in the building.
Acknowledgment valid till
Both induction documents and videos can be assigned a period for which the visitors acknowledgment is valid. If set, Alice will not present the induction document or video to the returning visitor again until the valid date has expired. Acknowledgment valid periods can be set for weeks, months and years.
When a guests completes the check in process, ALICE will print a visitor badge with adhesive backing. The visitor badge can include information such as:
ALICE video personalities
Choose from 5 English speaking and 7 non-English ALICE personalities.
Customers can also choose to record their own personalized video personality.
Reach employees anywhere
Employees can be reached on any number of communication devices, including: desk phones, mobile phones, soft-phones, and Skype for Business clients.
The employee is presented with a live video stream of the lobby and visitor and can simply click on the answer button to be connected with the visitor in a 2-way video call.