Take back control of your office lobby with ALICE, a Virtual Receptionist that greets visitors when they enter your building and notifies employees of their arrival.
ALICE Return on Investment – Most businesses achieve 100% ROI in Fewer than 2 months.
ALICE Receptionist Overview – Give your building a high-tech upgrade with ALICE.
ALICE Receptionist Advanced Visitor Management (AVM) – ALICE Advanced Visitor Management overview.
“We love our ALICE Receptionist! By adding the Virtual Receptionist to our team we have increased the flexibility of our administrative staff, saved money, and have great looking signage in our lobby. It was easy to setup and implement.”
Senior Consultant for McKonly & Asbury LLP
“We are looked upon as being a technology company so putting new cutting edge tech like ALICE Receptionist in our front office really impresses our clients even when our main goal was the cost benefits. Our clients like working with ALICE and she has quickly become the center of attention in our lobby!”
President/CEO of Cornerstone Merchant Service, Inc.
“The system was up and running in 30 minutes and has been problem free for over 1 year. Our visitors have been impressed with the system and we don’t need to worry about visitors not being attended by someone.”
Directory of IT for OCULAR LCD
“Alice was a great addition to our office. She is easy to use and makes it simple for our visitors to easily find who they’re looking for.”
Development Officer for Big Brothers Big Sisters of Southern Nevada
“ALICE is saving Nevada Dental Benefits an estimated $40,000 to $45,000 a year… It was a significant cost savings for us, and for the most part, it’s been well-received“.
President of Nevada Dental Benefits
Stone Energy was hit hard by the $60 per barrel drop in the price of crude oil. The reduction triggered investor sell-offs and the implementation of dramatic cost-cutting measures. Every operational budget was cut and headcount was reduced.
Brad Breaux, Manager of Infrastructure Services, says, “Whenever oil and gas prices fall, like they did in the middle of 2014, one of the first personnel cuts we make is the full-time receptionists at the remote office locations.” There is not a lot of foot traffic at the remote offices, but there is still a need for a visitor management system without having somebody actually sitting at the front desk.
Brad’s number one requirement was ease-of-use. He says, “To perform the receptionist functions, we needed something that would allow visitors to walk up to it and, without explanation, be able to use it. We were impressed enough with the way ALICE Receptionist functioned that we put it in production within a week. We didn’t evaluate anything else because ALICE immediately served the purpose we were looking for.” Stone Energy is using ALICE Receptionist at all four of its office locations. ALICE Receptionist visitor management system senses motion when someone walks into the lobby. An automated greeting is activated, and ALICE can even print a visitor’s badge.
ALICE Receptionist is tied to Stone Energy’s CISCO Unified Communications Manager (CallManager.) To Cisco, the ALICE Directory looks just like another node on the telephone network. When a visitor touches a name on the screen, ALICE places a call through Call Manager to the selected employee. For its content, Alice visitor management software is synced with Stone Energy’s existing Microsoft Active Directory. Whenever there is a change in the company staff, the names, titles, phone numbers and photos of the employee directory are automatically imported into Alice. Stone Energy has a desktop system with a 42-inch Elo touch screen mounted to the stand. Brad says, “It’s noticeable as soon as you walk into the lobby. It has our logo. It’s personalized to our company.”
“ALICE Receptionist has been a big win for us. The office managers’ workload in greeting and handling visitors has gone down quite a bit. Visitors love it because it is really easy to use. They just walk up to the screen, touch a button and get an immediate response.”
ALICE Receptionist visitor management system can handle reception functions at one tenth the cost of a full time employee. For companies in cost-cutting mode, like Stone Energy, the implementation of ALICE Receptionist has an immediate cost benefit. Brad concludes, “In the year and a half that we’ve been working with ALICE we have found the people at WinTech to be very personable and responsive. If I have a question, I get a call back within a few minutes. We get somebody that understands our network and our deployment. Whenever I call to get help, I don’t have to explain to them how it’s set up. They are responsive and personal, the two things that I enjoy the most about working with them. For us, ALICE was the right choice.”
Hobie Sheeder, Vice President Real Estate and Workplace Services, says, “We wanted to create lobby areas with a sophisticated, high-tech and innovative look and feel.” TiVo introduced a new workplace model in 2014, creating lobby areas called “Discovery Rooms”, which are secured vestibules that demonstrate various TiVo products and services, such as program guides, analytics, search and recommendation tools, and patents. TiVo wanted to give employees and visitors an experience that they call “Watch, Listen, and Play.” Says Hobie, “The concept was to have visitors come in and ‘discover’ what TiVo was all about. We also wanted our employees to experience TiVo in the same way with every office.” To maximize the efficiency of the Discovery Room, Sheeder started looking for a virtual visitor registration system and visitor induction software.
TiVo first became aware of ALICE Receptionist visitor registration system through a consultant who was helping to monitor and manage the content that streamed into the Discovery Room. Hobie says, “Our goal was to find a solution that was cutting-edge, and we felt that ALICE was the right product. “We did our due diligence with WinTech and had a lot of demonstrations. Whenever we saw ALICE in action, the team was very impressed and we agreed that it was a great solution.”
When a visitor enters the Discovery Room, a motion sensor triggers ALICE visitor induction software to display a welcoming person offering four options: Shipping, Deliveries, Office Management, and Office Directory. If a visitor is there to see an employee, they touch “Office Directory” and scroll through names to find that employee. They simply touch the name desired and ALICE calls that person. While they wait, they can experience the different components of the Discovery Room. Hobie states, “Both visitors and employees think that ALICE is helpful and welcoming.”
Hobie has high praise for WinTech, “I like the team that we work with. They are very responsive and proactive. We’ve got multiple build / remodel projects happening at TiVo, so it’s good to have them managing us and keeping us on track. They know the product really well. They’re very good at helping us troubleshoot whenever we come up against hurdles. When we started rolling out the ALICE product in Burbank and in Boston, two offices that do not have Lync, they came to the table with our IT, telecom and facilities teams and made ALICE work with our Avaya VoIP system.”
Hobie concludes, “There are two big reasons why I am satisfied with ALICE. First, WinTech itself is a great team. They care and they want things to be done right and they want the customer to be happy.
The second reason is the flow when you are actually using ALICE. It’s very easy. You don’t have to stand there and try and figure out what you’re supposed to do. It’s very user-friendly and makes us look great.”