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Government offices and public service buildings are often high-traffic environments with complex layouts, multiple departments, and a steady flow of citizens seeking assistance. Managing these visitors efficiently while maintaining a high standard of service can be challenging, especially with limited staffing and rising operational costs.

Enter visitor management software like ALICE Receptionist, which revolutionizes how public-facing agencies engage with and assist the public. By blending automation, AI technology, and interactive tools, these systems are making government buildings more accessible, informative, and efficient than ever before.

Streamlining Public Access with Self-Service and Automation

One of the biggest challenges in public-sector buildings is directing visitors to the correct office or service counter. ALICE Receptionist helps eliminate confusion by providing a self-service experience from anywhere the ALICE Kiosks are placed. Through the interactive touch-screen kiosks, visitors can:

• Use interactive maps of the building to locate departments, offices, emergency exits, restrooms, and more.
• Browse departmental information, including services offered, hours of operation, and required documents.
• View or use interactive web pages or web forms.

This reduces congestion at the help desk and empowers visitors to find the information they need independently, saving time for staff and the public. While not all members of the public will want to use the self-service kiosk, 67% of the public say they prefer to use a self-service device. By giving a large part of the public access to self-service, government agencies can serve those members of the public who do prefer in-person assistance faster and with fewer staff members.

Connecting Visitors to Live Support When Needed

Despite automation’s benefits, there are still times when personal assistance is needed or desired. ALICE Receptionist bridges this gap by connecting visitors directly with live help desk workers via two-way video or audio calls from the ALICE Kiosks. This feature ensures that citizens can speak with a real person when navigating complex inquiries or needing additional support, all without requiring the user to locate an available employee or the designated help desk.

With communication enabled at the kiosks, citizens don’t have to locate the designated Help Desk. Kiosks can be placed in strategic, high-traffic locations in public buildings to give the public access to information where it is most needed.

Multi-language Support:

Support for a large number of languages on the kiosk means information can be presented in the citizens’ preferred language. Not only can the information be presented on the screen in the citizen’s preferred language, but the ALICE AI Avatars’ spoken instructions will also change to match the citizen’s preferred language.

Three-way translation services:

If a citizen speaks a language your staff members are not proficient in, an ALICE Kiosk can offer a third-party live translation service to connect the citizen, staff member, and translator on a three-way call to give your citizen the assistance they need.

Support for the Deaf:

Deaf citizens can use the kiosk to communicate with staff members using the TTY communication add-on. TTY Communications provides deaf citizens with an onscreen keyboard to communicate with staff members using a TTY device, helping to provide access to more members of the community you serve.

Enhancing Security and Tracking

In a time when security and accountability are essential, especially in government buildings, ALICE Receptionist also plays a key role in visitor screening and tracking. Guests can check in securely, print visitor badges, and log their purpose of visit, helping building staff maintain an accurate record of visitors while improving transparency and compliance.

Check-in screening services include Federal government US Watch List screening and a self-maintained Private Screening list. When a member of the public is found on one of these screening lists during the check-in process, they are prevented from completing the self-check-in, and a member of your staff is alerted to their presence.

Automated ID Scans performed at the kiosk during visitor check-ins allow you to scan citizens ‘ driver’s licenses to verify their identity before providing access to departments or secured areas.

Photos of citizens can be captured during the check-in registration process. This gives your organization access to review pictures and other information about visitors in real time or through reporting services.

Track visitor activity and provide your staff with meaningful visitor analytics. By capturing information when guests check in to access a department or office, the ALICE system has information about the who, when, and where of your building’s visitors. This information is available in report form, exported raw data, or via a REST API service.

A Smarter, More Accessible Public Experience

By implementing ALICE Receptionist, government and public buildings can transform the public experience into one that is more streamlined, professional, and user-friendly. Whether assisting someone at administrative offices, directing visitors in a courthouse, or helping guests navigate a city hall complex, the system improves service delivery while easing the burden on administrative staff.

For the public sector, where efficiency and accessibility matter most, visitor management software like ALICE Receptionist isn’t just a technology upgrade—it’s a leap forward in how government agencies connect with the community and provide services to the public.