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Privacy Policy

WINTECH, LLC dba ALICE Receptionist

WWW.ALICERECEPTIONIST.COM PRIVACY POLICY

Your privacy is our priority.  Without your trust in us, you won’t enjoy the value we can provide, so we design our products and services so you can fully trust them and us and allow us to help you reach your goals. 

We don’t cut corners with protecting your information.  We collect information to help enhance your experience with our products and services and work hard to keep it secure.  Please read our policy to ensure you understand what information we collect, why we collect it, how it is used and your choices regarding your information. Our Privacy Policy is written in plain language to help facilitate your understanding.

By using the alicereceptionist.com website or service, you consent to the policies outlined below.

This Privacy Policy applies beginning 08/01/2021 (“Effective Date”). 

1. WHO WE ARE

The company responsible for your information is:

WinTech, LLC dba ALICE Receptionist (hereinafter, “ALICE”)

11920 Southern Highlands Parkway

Suite 101

Las Vegas, NV 89141

2. WHERE THIS PRIVACY POLICY APPLIES

This Privacy Policy applies to ALICE Receptionist, websites (including alicereceptionist.com), applications, and other software and services offered and operated by ALICE. All of these will be referred to as “services” in this Privacy Policy.  Some services may have their own privacy policies, in which case that policy – not this one – will apply.

3. INFORMATION WE COLLECT

We provide virtual receptionist and visitor management solutions.  To provide these services, we must know who our users are and we must share their data with our clients (“ALICE Clients”).  In addition to basic information like your name, address, e-mail address, and other contact information, certain ALICE Clients may also require your government-issued identification to be scanned into our system before you are permitted to enter their facility. 

We may also collect information about your computer hardware and software including, without limitation, your IP address, browser type, domain names, access times, and referring website address.  This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the www.alicereceptionist.com website. 

We may also collect information about how you use our services, like when you log on, how long you’re engaged with the services, and where you go within the website or app, all so we can improve your user experience.

ALICE encourages you to review the privacy statements of websites you choose to link to from www.alicereceptionist.com so that you can understand how those websites collect, use, and share your information. ALICE is not responsible for the privacy statements or other content on websites outside of the www.alicereceptionist.com website.

When you use the services to connect to one an ALICE Client, you may have the option to grant access or otherwise share your personal data with an ALICE Client in an automated way. An ALICE Client’s use and disclosure of the data you have made available is not governed by this policy, but instead is governed by the terms of such ALICE Client’s own privacy policy or other agreements which you may have with that ALICE Client.

To ALICE Clients: Our services may permit you or your authorized agents to connect with a visitor via SMS or email or other methods of communication. Please note that by communicating with a visitor, you or your agent may be sharing your personal data, including your name and email address, with such visitor.  This policy does not govern, control, or impact the use of such data by a visitor.

4. HOW WE USE INFORMATION

Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. In general, an ALICE Client is the controller of data while ALICE is the processor. Some ALICE Clients prefer to collect and host their customers’ data on their own servers, in which case ALICE does not control or take responsibility for the use of that data.

Our primary purpose for collecting your information is to deliver the services you have requested and to find ways to improve upon them. 

We may also use your personally identifiable information to inform you of other products or services we provide. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

We do not sell, rent, or lease our customer lists to third parties.

We may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to ALICE, and they are required to maintain the confidentiality of your information.

We may keep track of the websites and pages our users visit within alicereceptionist.com, in order to determine what services are the most popular. This data is used to deliver customized content and advertising within alicereceptionist.com to customers whose behavior indicates that they are interested in a particular subject area.

We will disclose your personal information, without notice, only if required to do so by law or in good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on ALICE or the site; (b) protect and defend the rights or property ALICE; and (c) act under exigent circumstances to protect the personal safety of users of alicereceptionist.com, or the public.

5. HOW WE SHARE INFORMATION

We may share information you provide with third parties who help us render the services, with ALICE affiliates, and, in some cases, with legal authorities. 

Third parties help us improve and operate the services by providing support services such as security operations, data hosting, analytics, marketing, advertising, payment processing, and customer service. We may also share information with partners who distribute and assist us in advertising our services.

We follow a strict vetting process prior to engaging any service provider or working with any partner. All of our service providers and partners must agree to strict confidentiality obligations.

For corporate transactions:

We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other change of ownership or control.

When required by law:

We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

To enforce legal rights:

We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud, or other wrongdoing.

With your consent or at your request:

We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.

We may use and share non-personal information (meaning information that, by itself, does not identify who you are such as device information, general demographics, general behavioral data, geolocation in de-identified form), as well as personal information in hashed, non human-readable form, under any of the above circumstances. We may combine this information with additional non-personal information or personal information in hashed, non-human readable form collected from other sources. More information on our use of cookies and similar technologies can be found in our Cookie Policy.

6. HOW WE PROTECT YOUR INFORMATION

We work hard to protect you from unauthorized access to or disclosure, modification, or destruction of your personal information. Although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure.

We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage and processing practices to update our physical, technical, and organizational security measures.

We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately.

While we take reasonable steps to protect the data we receive via your use of the services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, no Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any data to us via the Internet.

 

7. HOW LONG WE RETAIN YOUR INFORMATION

ALICE will keep your personal information only as long as we need it for legitimate business purposes (as laid out above) and as permitted by applicable law.  Even if ALICE purges data from its system, at its discretion, that same data may also exist within ALICE Clients’ databases. 

Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific timeframe due to technical constraints.

To submit a request to have your information deleted from ALICE systems, please send written notification via first class US mail to the address below.

8. COOKIES AND OTHER SIMILAR DATA COLLECTION TECHNOLOGIES

What are cookies?

Cookies are small text files that are sent to or accessed from your web browser or your device’s memory. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your device, such as user settings, browsing history, and activities conducted while using our services.

Are there different types of cookies?

First-party and third-party cookies

There are first-party cookies and third-party cookies. First-party cookies are placed on your device directly by us. For example, we use first-party cookies to adapt our website to your browser’s language preferences and to better understand your use of our website. Third-party cookies are placed on your device by our partners and service providers. For example, we use third-party cookies to measure user numbers on our website.

Session and persistent cookies

There are session cookies and persistent cookies. Session cookies only last until you close your browser. We use session cookies for a variety of reasons, including to learn more about your use of our website during one single browser session and to help you to use our website more efficiently. Persistent cookies have a longer lifespan and aren’t automatically deleted when you close your browser. These types of cookies are primarily used to help you quickly sign-in to our website again and for analytical purposes.

What about other tracking technologies, like web beacons?

Other technologies such as web beacons (also calls pixel tags or clear gifs), tracking URLs or software development kits (SDKs) are used for similar purposes. Web beacons are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our service or opened an e-mail that we have sent them. Tracking URLs are custom generated links that help us understand where the traffic to our webpages comes from. SDKs are small pieces of code included in apps, which function like cookies and web beacons.

For simplicity, we also refer to these technologies as “cookies” in this Cookie Policy.

What do we use cookies for?

Like most providers of online services, we use cookies to provide, secure and improve our services, including by remembering your preferences, recognizing you when you visit our website and personalizing and tailoring ads to your interests. To accomplish these purposes, we also may link information from cookies with other personal information we hold about you.

When you visit our website, some or all of the following types of cookies may be set on your device.

Cookie type

Description

Essential website

These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas.

Social networking

These cookies are used to enable you to share pages and content that you find interesting on our website through third-party social networking and other websites. These cookies may also be used for advertising purposes too.

Analytics

These cookies help us understand how our website is being used, how effective marketing campaigns are, and help us customize and improve our websites for you.

Advertising

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, selecting advertisements that are based on your interests and measuring the number of ads displayed and their performance, such as how many people clicked on a given ad.

 

How can you control cookies?

There are several cookie management options available to you. Please note that changes you make to your cookie preferences may make browsing our website a less satisfying experience. In some cases, you may even find yourself unable to use all or part of our site.

Browser and devices controls

Some web browsers provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your computer.  The procedure for managing cookies is slightly different for each internet browser. You can check the specific steps in your particular browser help menu.

You also may be able to reset device identifiers by activating the appropriate setting on your mobile device. The procedure for managing device identifiers is slightly different for each device. You can check the specific steps in the help or settings menu of your particular device.

Interest-based advertising tools

You can opt out of seeing online interest-based advertising from participating companies through the Digital Advertising Alliance, the Interactive Digital Advertising Alliance or Appchoices (apps only).

Opting out does not mean you will not see advertising – it means you won’t see personalized advertising from the companies that participate in the opt-out programs. Also, if you delete cookies on your device after you opted out, you will need to opt-out again.

Google™ Cookies

Stuff Google Wants to Make Sure You Know about Google’s Data Collection Technology

Google™ Maps API Cookies

Some features of our website and some ALICE services rely on the use of Google™ Maps API Cookies. Such cookies will be stored on your device.

When browsing this website and using the services relying on Google™ Maps API cookies, you consent to the storage, collection of such cookies on your device and to the access, usage and sharing by Google of the data collected thereby.

Google™ manages the information and your choices pertaining to Google™ Maps API Cookies via an interface separate from that supplied by your browser. For more information, please see https://www.google.com/policies/technologies/cookies/.

Google Analytics

We use Google Analytics, which is a Google service that uses cookies and other data collection technologies to collect information about your use of the website and services in order to report website trends.

You can opt out of Google Analytics by visiting www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

9. CROSS-BORDER DATA TRANSFERS

ALICE is based in the United States of America. If you are a non-U.S. user of the services, by visiting the website and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in this Privacy Policy. In addition, your personal information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. By providing your data, you consent to such transfer.

To the extent that ALICE’s processing of your personal data is subject to the General Data Protection Regulation, we may do so in order to provide the services. We may also process other information that constitutes your data for direct marketing purposes and you have a right to object to our use of your data for this purpose at any time by contacting at [email protected].

10. YOUR RIGHTS

So that you remain in control of your information, we offer the following tools:

Tools and account settings that help you to access, rectify, or delete information that you provided to us and that’s associated with your account directly within the service. If you have any question on those tools and settings, please contact our customer care team for help here.

Device permissions. Mobile platforms have permission systems for specific types of device data and notifications, such as phone book and location services as well as push notifications. You can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose full functionality.

We want you to be aware of your privacy rights. Here are a few key points to remember:

Reviewing your information. Applicable privacy laws may give you the right to review the personal information we keep about you (depending on the jurisdiction, this may be called right of access, right of portability or variations of those terms). You can request a copy of your personal information by contacting us in writing.

Updating your information. If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion or object to its processing, please contact us.

For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer any of the above requests.

Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user.

Also, we may not be able to accommodate certain requests to object to the processing of personal information, notably where we do not control the database in which such information is held (as with an ALICE Client) or where such requests would not allow us to provide our service to you anymore.

Accountability. In certain countries, including in the European Union, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority you can lodge a complaint with notably may be that of your habitual residence, where you work or where we are established.

11. RESIDENTS OF CALIFORNIA

If you are a California resident, you can request a notice disclosing the categories of personal information about you that we have shared with third parties for their direct marketing purposes during the preceding calendar year. To request this notice, please submit your request to [email protected]. Please allow 30 days for a response. For your protection and the protection of all of our users, we may require you to provide proof of identity before we can fulfill such a request.

12. CHILDREN’S PRIVACY

ALICE does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

13. PRIVACY POLICY CHANGES

Because we’re always looking for new and innovative ways to enhance your user experience, this policy may change over time without notice to you.  Your continued use of the services constitutes your consent to the policies outlined here.

14. HOW TO CONTACT US

If you have questions about this Privacy Policy, here’s how you can reach us:

WinTech, LLC (“ALICE”)

11920 Southern Highlands Pkwy #101
Las Vegas, NV 89141
(702) 284-7300

[email protected]

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