March 27, 2026
How to Make a Great Office Lobby First Impression
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Visitor Management for Libraries
Improve Accessibility, Security, and Service Without Adding Headcount
Provide consistent check-in and service across libraries even when staff isn’t available.
Meet Your Library’s New Assistant
Welcome visitors with a proactive, positive, and professional virtual front desk attendant the moment they walk through your doors.
With motion detection and real-time video communication, ALICE greets visitors, helps them check in, prints badges, and connects them to the right department.
Build Trust With Your Community
Motion detection allows ALICE to proactively greet each guest and provide clear instructions without requiring the visitor to initiate interaction.
Customizable messaging ensures your virtual attendant reflects your library’s culture, branding, and community values. Multilingual support allows you to serve diverse populations confidently and inclusively.
Every visitor receives a professional, welcoming experience—no matter the branch, time of day, or staffing level.
Award-Winning Visitor Management Software
ALICE Receptionist has been recognized in independent studies, industry publications and customer satisfaction rankings. Click on the award icon below to learn more about these specific awards.
Connect Visitors with the Services They Need
Expand your library’s reach without expanding your footprint.
With ALICE, visitors at smaller branches or remote locations can instantly connect with staff at other buildings through live video support. Even if specialized staff aren’t on-site, visitors still get expert assistance.
Deliver consistent service across every location and make your full library services accessible to every community you serve.
Improve Your Team’s Efficiency
Integrate your web resources, room reservations, and event calendars into an interactive information kiosk.
By syncing your calendar or events page, visitors can:
- Browse upcoming programs
- Access frequently requested resources
- Navigate to online services
- Find department contact information
Your team no longer needs to manually update bulletin boards or repeatedly answer routine questions, freeing staff to focus on meaningful visitor engagement.
93%
of customers find ALICE helps innovate
21
states and counting
99%
of customers plan to renew
97%
find ALICE saves time and enables productivity
Show Responsible Stewardship of Taxpayer Funds
Public libraries must balance excellent service with responsible budget management. A library visitor management system helps you do both.
By automating information and check-in services, your staff can focus on higher-value tasks without sacrificing the quality of the visitor experience.
Features
Library Self-Check-In and Service Tools
Self Check-In
Streamline visitor registration with intuitive self check-in using an onscreen keyboard and guided prompts.
Information Resource
Offer a centralized digital hub where visitors can access library services, community programs, and online resources.
Security Screening
Create a secure environment for visitors and employees. Enhance safety with ID verification, watchlist screening, and automated staff alerts during check-in.
Differentiators
Why ALICE Receptionist for Your Library Visitor Management System?
Over a Decade in Visitor Management
ALICE Receptionist has delivered visitor management solutions to government and public sector organizations nationwide. We continuously evolve our platform to meet the unique needs of library environments.
A Dedicated & Reliable Partner
We understand the importance of maintaining a welcoming, community-centered atmosphere. Our solutions balance professionalism, accessibility, and warmth.
Motion Detection Capabilities
Unlike traditional systems that require visitors to initiate interaction, ALICE proactively engages guests as soon as they enter view—reducing confusion and improving flow.
Multi-Year Customer & Vendor Plan
We align with approved public sector budgets and procurement processes. Our predictable pricing and long-term partnership approach help libraries plan confidently while demonstrating measurable value.
Find ALICE Receptionist Interactive Lobby Kiosks on the Thomasnet Network
The Thomas Network at Thomasnet.com is the industry’s largest product sourcing and supplier selection platform, with information on over 500,000 North American suppliers and more than 6 million products.
Blog
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Book a Discovery Call
Experience the Future of Visitor Management for Libraries
Discover how ALICE Receptionist can improve accessibility, enhance security, and help your team serve more visitos—without increasing overhead.
Select a date to schedule your personalized demo.
Frequently Asked Questions
A visitor management system helps libraries:
- Improve security and access control
- Account for visitors during emergencies
- Streamline check-in and reduce wait times
- Allocate staffing and resources more effectively
-
Gain insight into visitor trends and community engagement
Yes. ALICE can be customized to reflect your branding, workflows, and branch structure. The system supports multiple languages—including English, Mandarin, French, German, Dutch, Japanese, Portuguese, Spanish (Mexican), Amharic, Arabic, Korean, and Vietnamese—to serve diverse communities.
Yes. Each implementation includes training on the ALICE Configuration Application and Admin Portal, along with ongoing phone, email, and chat support.
Yes. ALICE allows staff at one location to assist visitors at another branch through live video support. This enables centralized expertise while maintaining consistent service across your entire library system.
Absolutely. ALICE helps smaller or remote branches provide full-service support without requiring specialized staff on-site, expanding access while controlling staffing costs.
ALICE supports visitor check-in, ID verification, and optional screening tools to help libraries maintain a safe and secure environment for both visitors and staff.
Typical installations take 4 to 8 weeks, depending on the kiosk hardware used.
Yes. ALICE is designed with security and privacy in mind, helping libraries manage visitor information responsibly and in alignment with public sector expectations.
