ALICE Receptionist helps organizations address Health and Safety concerns in response to the COVID-19 Coronavirus Click to learn more
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ALICE Receptionist in 2021 + Useful Features and Tips for COVID-19


Over the last year, offices have faced new challenges surrounding health and safety. ALICE Receptionist is uniquely positioned to help with the variety of scenarios as these needs continue to evolve. With its flexible feature set, the ALICE directory can be customized in its utilization at any time to meet your team’s needs.

Our team is happy to discuss how ALICE can best fit your changing office environment and challenges. The system’s configurations can also be backed up, allowing your team to quickly revert back to the previous configuration once you’ve returned back to normal operations.

Below are some examples of how ALICE can meet some of the most common scenarios offices are facing.

Note: System Configurations can be backed up, so former configurations can be restored once your office policies have normalized.

Our office is open, but has limited staff. How does ALICE adapt to the changing on-site staff members?

  • Administrative staff can use the ALICE Portal’s Membership feature to easily add or remove employees from the Directory without deleting their data.
  • A one touch call button can be configured to dial a group of employees to help make sure visitors
    can reach a staff member. Whoever answers will then be connected to the visitor.
  • If a visitor can complete a task without needing to speak to a team member, you can display instructions on the ALICE system in a video, image or custom message format. Such as:
    • Delivery Instructions
    • Application Submission Procedures
    • Maps to different locations in the building

Our office is not currently accepting visitors. How can ALICE provide a professional, personal and informative experience for those who attempt to visit?

A greeting video of our “Jackie” avatar can be configured on the system to inform visitors that the office is not open.

The new AI Avatars feature can be used to create a customized message to inform visitors of your office’s current status. Additional costs apply. Contact your ALICE sales representative for more details.

Two-way video call support allows your visitors to have a personal face-to-face conversation with your team remotely.

Additional information can be provided on the system using informational videos, images and messages to keep visitors informed or direct them to alternative resources – such as:

  • Your website to review and submit information.
  • Instructions on how to reach another office that is accepting visitors.
  • Information on your team’s re-opening plans.

Our office is open, or we’re planning to re-open our office. How can ALICE help protect our staff?

The visitor check-in process can help filter out potential high-risk visitors through:

  • Required pre-screening safety videos or signed agreements of the office’s COVID policies.
  • Temperature Scanning – Prevents Users from logging in if their temperature level is elevated.
  • Mask Detection – Prevents users from checking in if a mask is not detected on their face.
  • Temperature Scanning – Prevents Users from logging in if their temperature level is elevated. This feature requires an additional hardware purchase. Contact your ALICE sales representative for more details.

Additional Frequently Asked Questions. 

How do we reduce the chance of surface transmission with ALICE’s touch screen?

  • A disposable stylus dispenser can be purchased to allow users to interact with the ALICE Directory without touching the screen. Contact your ALICE sales representative for more details.
  • Operator Mode can be enabled so motion detection triggers will place a call to an employee or group of employees in charge of handling communications with visitors.
  • A simple hand sanitizer station can be placed alongside the unit.

How can ALICE help us if a visitor or staff member tests positive for COVID?

  • When using the visitor check-in feature, ALICE can keep records about your guests that can be reviewed at a later time. This information can include:
    • Visitor Name
    • Contact Number
    • Contact E-mail
    • Visitor’s Host
    • Custom Fields for Office-Specific Needs

How can ALICE help us if a visitor or staff member tests positive for COVID?

When using the visitor check-in feature, ALICE can keep records about your guests that can be reviewed at a later time. This information can include:

  • Visitor Name
  • Contact Number
  • Contact E-mail
  • Visitor’s Host
  • Custom Fields for Office-Specific Needs

The ALICE system is a flexible solution for your visitor management needs. If you have any specific challenges, feel free to contact us to further explore how you can improve your office’s health and safety.

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