SAFETY

ALICE Receptionist improves building and staff safety with the following features:

• Remote Interactions – With ALICE Receptionist, agency staff can be stationed behind locked doors or at a remote location and still assist members of the public who are at the ALICE kiosk. The kiosk can be placed in lobbies, outside department doors, or in public areas. Visitors can call an employee or department from the kiosk to initiate two-way video or audio-only calls with staff members. Video calls through ALICE Receptionist allow agencies to offer face-to-face help to visitors or members of the public without being exposed physically.
• Visitor Screening – All visitors can be screened in real-time upon checking in using the ALICE Receptionist system. Screening can include any or all of the following:
  • US Consolidated Watch List
  • Customizable Private Watch List
  • Health Screenings
    • Elevated body temperature checks
    • Face mask detection and verifications
    • Covid and other health questionnaires

COST SAVINGS

ALICE Receptionist helps agencies and departments increase employee productivity and engagement with the public while reducing costs by:

• Automation – ALICE Receptionist performs visitor greetings, screening, and check-ins while freeing agency staff who performed these duties to be utilized elsewhere
• Improved Employee Utilization – By enabling information desk workers to remotely communicate with visitors using the ALICE Receptionist kiosk, employees experience productivity gains
• Reduced Staffing – The automation features of ALICE Receptionist allow some positions to be eliminated, resulting in a positive impact on staffing budgets

POLICY & PROCEDURE ENFORCEMENT

ALICE Receptionist ensures each visitor follows the standardized visitor policies established by the agency, allowing for consistent reporting on visitors’ details and activities.

• Customizable Check-In – Create custom check-in processes that can require information, documents, and agreements with other policies
• Active Visitor Reports – Actively pull information on all current visitors in the building
• Historical Visitor Reports – Review past visitors and create reports on collected information, such as their contact information, employee host, check-in/out times, or other custom details