What if a customer made up their mind about your business before they finished walking in?
It’s true. When a customer walks into your business, they form a lasting impression of everything they see in just 27 seconds. This is why it is so vital for you and your company to focus on ways you can improve visitor management.
The ultimate innovation in visitor management is the use of interactive technology. Are you curious as to what this interactive tech can do for you, your customers, and your business? Keep reading to discover the answers!
Better Safety and Security
One of the biggest concerns about your business is whether it is safe for everyone involved. And one of the biggest benefits of interactive visitor management is that it helps to provide a safer environment.
For example, many businesses use this technology to have customers “check-in” as soon as they arrive. This helps visitors, such as patients, save time because they can go ahead and provide info to your business. Meanwhile, your business gets to identify all visitors as soon as they walk through the door.
If there is an issue, including unauthorized visitors or belligerent customers who don’t want to check in, you’ll know right away. And you can have the issue rectified before it impacts your business.
More Personalized Customer Service
Whatever you sell, having a successful business is all about having good customer service. And one of the biggest benefits of interactive visitor management is that it improves your service in different ways.
For example, certain demographics enjoy the “self-service” aspect of interactive visitor tools. Millennials have preferred such options for some time, and this is now a preference among Gen Z as well.
And regardless of the generation, interactive self-service tools provide more info about customers to you and your staff. This helps you add a more personal touch to every single interaction with your customers.
Make Compliance a Breeze
Technology offers many solutions, but it sometimes creates new problems as well. For example, it’s exciting having all these different ways to collect and utilize customer data. But you now must make sure you are acting in accordance with the General Data Protection Regulations.
If you aren’t a legal expert, it’s easy to violate the GDPR. And such violations can land you and your company in some hot water!
However, making interactive customer management the first thing visitors see helps you with GDPR. You’ll be able to comply with the GDPR while benefiting from everything this tech has to offer.
It’s easy to think of visitor management tools as expensive. This alone may be why you hesitate to use such tools. Therefore, you should know that this technology helps your company to save money.
For one thing, the interactive tech makes your current staff more productive. When staff has fewer responsibilities to attend to, they can make more productive use of their time.
The cost-cutting is also tied to efficiency. Your employees won’t just do a better job than before when they have more free time. They will also complete the tasks in front of them faster than ever before.
Finally, this tech helps to reduce the cost of processing each and every visitor. Over time, this translates to major savings for your business.
We touched on this earlier, but it’s worth highlighting how much time a business visitor management program can save. And that’s mostly because it helps to automate information-gathering that your business already has to do.
By now, you’ve probably seen many technological “solutions” to problems that don’t really exist. However, your business still needs to gather consumer information. And you always need to work on providing a better overall experience for your visitors.
These are things your existing employees would normally be taking care of. By freeing up their time, you create a highly-efficient office. And who doesn’t love a solution that can save both time and money?
Create a Snazzy First Impression
Before, we noted how someone visiting your business makes their minds up in under half a minute. By investing in the vest interactive visitor management technology, you can ensure that your impression is a good one.
How does visitor management tech do that? First of all, most visitors will be impressed that you have integrated technology like this into your business. It shows that your company is focused on the future rather than the past.
Second, this tech provides ways to help save the average customer time. There are plenty of businesses out there that love to waste customers’ time. When your customers realize you’re trying to save them time, it leads to brand loyalty.
Third, and finally, this tech enhances your brand in other ways because you can integrate logos and slogans into different screens. This helps to create a seamless branding experience from your website to your front desk.
Improved Employee Morale
Customer loyalty is an important cornerstone of a successful business. Of course, a successful business also has to have high employee morale. Fortunately, visitor management tech will provide just that!
Why higher employee morale? Like customers, your workers will be impressed by any technology that helps to save them time. And morale is always better when employees feel like they aren’t rushing around and juggling multiple responsibilities.
This technology is also at the forefront of keeping workplaces safe. In a time when workers understandably fear getting attacked by visitors, your own employees will feel safer with this technology in place. And that translates to better morale and greater loyalty toward their employer.
Get the Best Interactive Visitor Management Tool Today!
Now you know how interactive visitor management can help your business. But do you know who has the management technology you’ve been looking for?
Here at Alice, we specialize in the kind of visitor management tech your front desk needs. And we have trial options so you can experience the difference Alice makes. To learn more, just contact us today!