Remember receptionists? Those friendly professionals who answered your phones and greeted visitors in your lobby? COVID pushed them out of the office over safety concerns, and they may be gone for good.
Automated phone systems and call centers may help fill the phone-answering gap. But what do you do when you’re ready to get back to face-to-face business? Who will greet and screen your visitors – how will they do it safely?
The ALICE receptionist can. Virtual reception might be the lobby management solution you need. Here’s how ALICE can help with visitor registration and screening.
Modern Lobby Management Issues
The 2020s have been rough on business. From temporary closures and layoffs to the shift to work-from-home models, companies have had to adapt and change. Additionally, budget constraints, safety concerns and security issues have challenged most businesses.
Returning to the office hasn’t been an easy path. You may be ready to reopen and get back to face-to-face meetings, but the world has changed. Your lobby in the current climate comes with new challenges.
Shortage of Qualified Employees
Across the US, employers are having a tough time filling vacancies. In 2021, the Bureau of Labor Statistics reported more than nine million unfilled job openings—the highest number in more than 20 years.
So, it’s no wonder many businesses have opted for virtual receptionists to answer their phones. These remote workers answer calls forwarded from your phone to theirs. But they’re limited to remote interactions. And some services are very good at it.
Opting for one of these phone center receptionists means there’s still no one in your lobby to greet visitors. There’s no one to answer visitor questions, direct them to the right place, or screen them for access.
Need for Effective New Security Protocols
Protecting your company from harmful outsiders isn’t just a matter of protecting your secrets. It’s also about protecting your employees from harm.
Social distancing measures are routine today. Limiting physical contact, especially in high-traffic areas like your lobby, requires specific planning. Sometimes it takes a whole new way of thinking.
You still need visitors and guests to be screened for security purposes, but now they must also be screened for public health reasons. Face-to-face conversations and temperature checks can put your front-desk employees at risk.
Germs, including coronaviruses, can live on paper for up to five days. That means old-fashioned sign-in sheets and registration books can add to the risk. Keeping everyone safe calls for a more hygienic check-in process.
ALICE is an efficient, automated lobby management system. This virtual reception solution can protect your visitors, your staff, and your business.
Advantages of ALICE Virtual Reception
ALICE is the answer to today’s lobby management challenges. The ALICE Receptionist can detect and greet visitors upon entry. ALICE is an interactive lobby management system. It can handle visitor registration, health screenings, employee notification, and other reception tasks.
The ALICE receptionist offers improved communication and enhanced customer service. And ALICE is always on-brand, with consistent messaging and brandable elements.
Simpler, More Effective Visitor Check-In
Virtual reception makes visitor registration and check-in a snap. The ALICE receptionist can greet visitors, screen them, register them, and get them where they need to be.
ALICE can connect visitors with the appropriate employees using two-way video calls. The virtual receptionist can answer questions and even print visitor badges. As part of the virtual reception experience, ALICE can inform visitors of your internal policies with a custom video.
Today, visitor check-in procedures usually include a public health questionnaire. ALICE virtual reception lets you customize a check-in video questionnaire. That makes screening potentially risky visitors easier and more friendly. ALICE can also detect mask compliance and take temperatures.
If a screening question answer or guest behavior raises a red flag, ALICE can connect them to the person they came to see via video conference. That way, they can reschedule their meeting.
Your virtual reception process can be customized to suit your needs. Visitor greetings and screenings can be individualized to reflect your business. You can use branded PDFs and custom, interactive videos as part of the process.
The lobby management software can also remember past visitors. That lets you choose not to repeat the same induction process for frequent visitors.
Enhanced Visitor Registration
Lobby management today requires more than a friendly smile and a sign-in book. ALICE virtual reception takes greeting guests and visitor registration to the next level.
This friendly lobby management system ensures your visitors have on-brand interactions. ALICE eliminates the need for pen-and-ink registration. Instead, you can offer simple customer interactions using video and audio communication.
The ALICE receptionist also helps address health, safety, and security concerns. This virtual reception solution can handle all your screening and visitor registration needs. It ensures your visitors have a consistent reception and registration experience.
Connect Visitors with Employees
Once a visitor has checked in, you can have ALICE direct them to the employee or department they’ve come to see. ALICE can share your tenant or employee directory with visitors if you’d like.
If you prefer employees escort onsite visitors, the ALICE receptionist can contact the right person. Communication is via text message or email to the employee’s mobile phone. ALICE can even connect visitors with employees using video conferencing technology.
ALICE Is Agile and Dependable
ALICE’s lobby management software can be easily updated as your company grows. Changes are quick and simple when you change visitor registration or entry procedures.
But ALICE virtual reception will remain on duty. After all, virtual reception never needs to call in sick or take a vacation. With ALICE, there’s no need to find, hire, and train a replacement, because the ALICE receptionist never quits.
ALICE Receptionist Offers Exceptional Service
Automated visitor registration and virtual reception come in many shapes and sizes. Most systems rely on small interfaces and tablets that can be overlooked and difficult to use.
ALICE virtual reception is different, as it can be installed on display signage. Floor standing kiosks and large screens make this check-in technology hard to miss.
The ALICE receptionist is user-friendly for both your staff and your visitors. Interactive audio and video interfaces allow your visitors to engage with your business in an intuitive format.
ALICE handles visitor registration efficiently while providing a human element to virtual reception. ALICE is always smiling and friendly, never cross. ALICE greets every visitor. And, the ALICE receptionist is multi-lingual, making everyone feel welcome.
Put ALICE to Work for You
Virtual reception makes visitor registration easier and safer. ALICE gives you dependable, customizable lobby management without hiring additional personnel.
In today’s business climate, your ability to manage customer interactions efficiently and on-brand is more critical than ever. ALICE removes the health and safety risks while providing excellent front-office service.
Take a look at the ALICE receptionist at work. If you’d like to get to know ALICE better, contact us today.