Studies show that around two-thirds of U.S. adults believe the most important thing a company can do is value their time. With this in mind, the last thing you want is people waiting around your reception or lobby area for someone to resolve their issue. So, how can you speed up your visitor management process to make the whole thing much more respectful?
Below, we evaluate several different lobby management systems you can put in place to make the experience faster. As you check each one out, think about what a system would be like if they were all in the same package and ready to use.
Streamline Your Check-Ins and Check-Outs
One of the easiest wins you can find is by increasing the speed at which people check in and out of your lobby. Instead of asking people to sign in with a physical journal or getting a person to sign them in, you could instead use check-in software. This allows them to perform this action without the need to take time or use other people.
By using a simple UI panel, you could ask for people’s names and organizations, who they want to contact, and whether they have appointments. These can then be passed to a receptionist who will handle the individual or to the person expecting the appointment. If the survey reveals information about the person that flags them as unwelcome, security staff can then escort them off of the premises.
In some cases, if a person is pre-vetted or approved, the system can then print them off a badge to allow them entry to the building. While the system prints this badge, high-quality software can even offer the visitor induction documents, such as an NDA, to speed up entry.
Scan and Screen
Asking a human to check each person who enters the building for both their ID and whether they are COVID-safe, if necessary, can be tedious. It can eat into the valuable time of both the visitor and the employee checking their identity.
Instead, by using lobby management software, you can perform specific checks as you need them without involving others.
For example, a high-quality system can start by scanning someone’s ID, such as a driver’s license. This can then provide all the information someone needs to know if a visitor is who they say they are without needing manual checks.
In such a situation, you can even then compare the ID’d individual with a screening list. If you do not want the person to enter, the system will deny them entry; otherwise, they will receive permission to enter.
After this, if your building is COVID-safe, you can perform extra checks without the need for extra people. For example, an automated lobby management system could scan for if people are wearing facemasks and do not have a raised temperature. It can also ask for verification from the visitor as to whether they feel safe to enter.
This can sometimes mean the difference between fast and effective safety for your employees and whole teams going home ill.
Ensure You Can Pre-Schedule Visitors
If you know someone who might visit, a high-quality lobby management system should be able to register such visitors ahead of time. It can then offer them a QR code with which to scan in, removing the need for any printing of visitor cards or asking for any checks at the entrance. The person can receive this QR code via email or any other form of digital communication.
Any visitor can also then receive all the information they need upon visit via email. This might include the COVID safety steps as above or might include unique safety precautions for specific days.
If you still wish to use a visitor badge and not only a QR code, you can ask for a photo via email. This will allow the person to submit a picture ahead of time, meaning you can have their badge ready when they turn up instead of asking them to wait.
Visitor registration does not only need to be related to individuals, either. If you want to check in a larger group, you can do so with similar QR codes. This way, only one person needs the code, and you can process the whole group in one go.
If you do not wish to use QR codes, you do have other options. These might include unique passcodes for visitor codes or scanning drivers’ licenses instead.
Automated Employee Notifications
It is not only the visitor that needs a good system to speed up their visitor processing. Your lobby management software also needs to inform your employees of when they have a visitor, they must chaperone.
When people check in, you could use a piece of software that notifies your employees by any number of online systems. A simple option is via email, though if you have the employee’s mobile number or a Slack integration, you could choose to use these instead. This helps the employee stay on top of who might be there and want to talk to them.
If you want to go the extra mile, you could even integrate an employee directory with your check-in system. To avoid the need for a worker to come down to reception, you could instead allow people to make a video call directly to the employee. A lot of the time, this will resolve any issues without needing people to even leave their desks.
The Perfect Visitor Management System
The above systems will all make your customers’ experience the smoothest it can be. The best thing is, though, that these visitor management features all exist in a single piece of software. So, if you want to use them, what are you waiting for?
Our lobby management software can help you give visitors an experience where they feel appreciated. They can breeze from the entrance to where they need to be in seconds without much more than a simple automated sign-in. With that in mind, give us a call and find out what we can do for your lobby today.
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