ALICE Receptionist helps organizations address Health and Safety concerns in response to the COVID-19 Coronavirus Click to learn more
×

Media

What does ALICE Receptionist do? Watch these great videos and find out how ALICE is going to revolutionize your front desk or lobby!

Choose the plan that works best for your business needs.

Start running your lobby more efficiently, effectively, and productively. Reach out to the team at ALICE Receptionist to learn more today.

 
Basic * $299/mo
Premium * $399/mo
Enterprise * $499/mo
Company Directory
Company Listing      
Departments Listing      
Employees Listing      
Employee Photos      
Audio Users 50  150  300 
Video Users 15  30 
Active Content – Web pages      
Active Content – Widgets      
Active Content – Videos      
Active Content – Images      
Interface – Configurable      
Interface – Corporate Branding      
Motion Detection – Greet visitors      
Motion Detection – Call operator      
Maps (static) Support      
Communications
Two way video calls      
One way video calls      
Third party softphones support      
Phones (Land & Mobile) calls      
User presence      
Cloud Communications Service      
Call Forwarding      
Place caller on hold      
Ring Groups (10 max)      
Connect multiple Directories      
Skype for Business / Lync support      
Integrations
SIP based VoIP Phone systems      
Microsoft Active Directory (LDAP)      
Microsoft Azure (Office 365) Active Directory      
Microsoft Office 365 Skype for Business      
Microsoft on-prem Skype for Business or Lync Server      
Security
Visitor preview video      
Remotely watch lobby      
Usage details      
Call details      
Capture visitor images      
**Visitor ID Scanning      
**Visitor ID Verification      
**Visitor Screening (database lookup)      
US Consolidated Screening List      

** Additional fees apply for these services

Visitor Management
Pre-schedule visitors      
Visitor check in / out      
Visitor badge printing (with photo)      
Employee notification via (SMS) or (Email)      
Induction documents      
Induction documents expiration dates      
Induction document signatures      
Induction videos      
Custom check-in fields      
Capture visitor photo      
Group check in / out      
Fast Track check in / out for frequent visitors      
Events
Office 365 calendar integration      
Outlooks calendar integration      
Google calendar integration      
Events listing      
Events details      
Mapping      
Multilingual
ALICE video languages choose  1 choose  4 all languages 
English – US (choose from 4 personalities)      
English – Australian (Natalie)      
Chinese – Mandarin (Victoria)      
Dutch (Cathy)      
French (Shannon)      
German (Hannah)      
Japanese (Yukako)      
Portuguese (Carla)      
Spanish – Mexican (Veronica)      
Administration
Cloud Administration Portal      
Local Administration application      
Active Directory integration      
Cloud content storage      
Local content storage      
Support
Software updates      
Email Support      
Remote Support      
Live Support – Mon – Fri 7am-5pm PST      
Learn More about ALICE Receptionist Trial Options

Step into the future with a virtual receptionist.


    Contact our sales team today: 888-914-8921

    Contact our sales team today:
    888-914-8921

    * price based on 1 year term. Discounted pricing is available for 2 – 5 year terms 
    ** Additional fees apply for these services

    Provide Information, Directions and More

    ALICE provides the ability for interactive information. Since the ALICE screens are touchscreens, visitors and guests can fully interact with a multitude of content.

    Features include:

    • Maps
    • Calendars / Events
    • Company directories
    • Employee directories
    • Department directories
    • Websites
    • Web pages
    • Custom HTML pages / forms
    • Local weather
    • Local transportation information
    • Videos
    • Images
    • Photo slide shows
    • Welcome messages
    • And much more…
     

    Instant Notification

    ALICE notifies employees when visitors arrive, check in or use the employee directory to call employees.

    Text/Email Notifications
    When guests check in, ALICE notifies employees by either a mobile text message or email.

    Live Video/Audio Call Notifications
    When visitors use the Employee Directory, they can call an employee. Employees can receive a video calls on their PC or a phone call to their desk or mobile phone.

     
     

    Integrated

    Communications can be provided by the ALICE Cloud service or ALICE can use your existing on premise communications server.

    ALICE Cloud
    ALICE comes with its own hosted cloud communication service which is included at every ALICE subscription level at NO additional cost.

    On-premise VoIP
    If your company has a SIP based Voice over IP phone (VoIP) system such as Cisco, Avaya or Microsoft Lync / Skype for Business, ALICE can easily route all calls through your existing communications system.

    Visitors can check-in using ALICE Receptionist as soon as they arrive. Once checked-in a visitor badge is printed and notifications are sent to employees to alert them of the visitors arrival. Key Visitor Management features include:

    Guest Scheduling   •  Self Check-in   •  Fast Track Check-in
    • Verification • Notification • Induction • Badges

    Guest Scheduling

    ALICE Receptionist offers a number of options for pre-scheduling guests and groups of guests for faster check-in when they arrive at your building.

    Scheduling a guest
    To schedule a guest, simply send a calendar invite from MS Outlook or Google Calendar and .cc the ALICE Receptionist email account. You can also upload an entire list of guests using the .csv import feature. When using the .csv import, groups can also be defined in order to enable a group check-in once the group arrives. 

    Guest Confirmation
    ALICE sends email confirmations to your guests along with a unique code they can use to pre-fill their personal information before they check-in.

    Guest List Import
    Import a bulk list of guests for check-in at a future date. You can also specify which guest belongs to a group to enable group check-in. Guests who are scheduled will receive a system generated invite email from the ALICE system which includes a check-in code for Fast Track check-in when they arrive.

     

     

    Visitor Self-Check In

    Guests who do not have a scheduled appointment can use the onscreen keyboard or scan a drivers license to complete the registration process.

    Guest Information
    ALICE collects information including Name, Organization and Contact number for each guest.

    ID Scanning
    ALICE can scan guest drivers licenses to collect and verify the identity of the guest.

    CUSTOM FIELDS
    ALICE allows companies to define custom fields to collect information from guests as part of the check-in process. Fields such as Citizenship, Email Address, and Phone Number are a few common examples.

    Visitor Badges
    ALICE prints self-adhesive visitors badges for each guest.

    Reports
    ALICE provides on-demand reporting on guest activity data.

    Fast Track Check-In

    Faster check-in for Registered Visitors, Return Guests, Scheduled Guests and Groups.

    Registered Visitors
    Registered visitors can Fast Track check-in by simply scanning a QR code or typing in their visitor code, provided from the ALICE system.

    Group Check-In
    Groups who are checking in together can use a group code to have one individual check-in for the entire group.

    Scheduled Guests
    Guest who have been pre-scheduled can Fast Track check-in using the appointment code generated by ALICE and delivered to them via email before their visit.

    Guest Photo
    ALICE can collect a photo of the guest as they check-in. The guest photo is included on the visitor badge when printed.

     

     

    Visitor Verification

    Verify guests and visitors and alert designated employees when guests are matched against screening databases during check-in.

    ID Scanning
    With the ID Scanning feature, ALICE is able to scan a guest’s government ID (lrivers license). ALICE can validate the ID and use the information collected to fill in the check-in form.

    Visitor Screening
    With the Visitor Screening feature, ALICE can screen visitors against the US Consolidated Screening list and prevent them from completing a self-check in while alerting a designated employee that a visitor was found on the consolidated screening list.

    Employee Notifications

    ALICE notifies employees when visitors arrive, check in or use the employee directory to call employees.

    Text/Email Notifications
    When guests check in, ALICE notifies employees by either a mobile text message or email.

    Live Video/Audio Call Notifications
    When visitors use the Employee Directory, they can call an employee. Employees can receive a video calls on their PC or a phone call to their desk or mobile phone.

     

          

          

          

    Induction Document

    Induction Documents

    Verify guests and visitors and alert designated employees when guests are matched against screening databases during check-in.

    Documents
    Induction documents can be any .PDF form that your organization may need visitors to review during the check-in process. If desired, a signature can be required.

    Videos
    Induction videos are useful for organization who need to present safety information or other types of video content before visitors is allowed in the building.

    Acknowledgment valid till
    Both induction documents and videos can be assigned a period for which the visitors acknowledgment is valid. If set, Alice will not present the induction document or video to the returning visitor again until the valid date has expired. Acknowledgment valid periods can be set for weeks, months and years.

    Visitor Badges

    Visitor Badges are printed for each successful visitor check-in.

    Visitor Badges
    When a guests completes the check in process, ALICE will print a visitor badge with adhesive backing. The visitor badge can include information such as:

    • Photo
    • Name
    • Organization
    • US Citizen status
    • Checked-in date & time
    badge printer

    What makes ALICE Receptionist the most comprehensive visitor management solution available?

    ALICE covers all the key aspects of visitor and lobby management that companies are looking for.

     

    Virtual Receptionist

    • Visitor detection 
    • Visitor greeting 
    • Employee notification 
    • Tenant directory 
    • Employee directory 
    • Video or audio calls

     

    Visitor Management

    • Check-in / out 
    • Fast Track check-in / out 
    • Group check-in / out 
    • Induction documents 
    • induction videos 
    • Employee notifications 
    • Badge printing 

     

    Interactive Information

    • Maps 
    • Webpages 
    • Widgets 
    • Events calendar
    • Forms 
    • Photo slideshows 
    • Videos 


    Visitor Management Software For Every Business

    ALICE Receptionist specializes in transforming your current office lobby management and visitor registration system with an easy to operate, virtual visitor receptionist.

    Improve Your Lobby Management
    How you manage visitors and the sign-in system for your office is an important decision, especially when you have hundreds of clients and customers coming through your doors. First impressions can make a huge difference in how a customer views or interacts with your business. It is crucial to ensure that information is communicated without delay providing a seamless initial interaction.

    That’s where ALICE Receptionist comes in. We provide a lobby management and visitor receptionist software platform that helps you easily register every person who walks through your doors. Upon entry, the visitor check-in process can help manage most of the repetitive aspects of the client/customer interactions improving communication and enhancing the customer experience with assured consistency.

    Simplify your processes and gain confidence that your front office visitor interactions run smoothly with a visitor receptionist system from ALICE Receptionist.

    CONTACT US NOW

    Highly Visible, Communicative Devices

    Today, most lobby management software systems are small and attached in some fashion as an afterthought to a fixture in your current lobby set up. There are options with iPads and laptop computers that let your office manager check people in and out available on the market today, but unfortunately, those options are difficult to use and can get overlooked. We usually find this equipment often becoming unused or forgotten.

    Coronavirus in the Workplace

    ALICE Receptionist is unique in the lobby management space by offering various highly visible devices such as floor standing kiosks and large screens that are easy to access and use for your team and, more importantly, the customers visiting your office. This offering makes the check-in technology easy to spot and interact with so visitors can freely engage with your business in an easy and intuitive format.

    In addition to high-visibility devices, we incorporated video and audio communications between the ALICE kiosk and your team as a vital component to the visitor management process. Instead of just focusing on the automation of a check-in process, ALICE ensures things are running smoothly by keeping the human element ingrained in your lobby management. See our demo here (link) for a quick overview showing how our video solution taps your current employee team directly to improve customer communication!

    Solutions For Every Aspect Of Lobby Management
    Several different components make an effective lobby management system, and we have identified key elements to help ensure your visitor management system manages the essentials every day.

    With ALICE, your visitor management system has the following capabilities:

    No matter which of these functions stand out to you the most, we’ve got you covered. At ALICE Receptionist, we also know how complex navigating the world of lobby management can be, which is why we’ve created a system that lets you provide interactive information guests can fully interact with.

    Common uses include:

    • Web Pages
    • Maps
    • Company Directory
    • Calendars
    • Widgets
    • And much more…

    No other visitor management company is as connected when it comes to communication protocols. The ALICE Cloud service can provide communications, or we offer Enterprise ready integrations to communicate with your current providers seamlessly.

    Examples include:

    • Cisco
    • Lync
    • Siemens
    • Mitel
    • Avaya
    • Skype
    • Azure
    • And many more!

    Whichever of these needs aligns with your offerings, know that we’ve got you covered with conveniently managing your lobby.

    The ALICE Receptionist Process

    Step One: Get In Touch With Our Team If you’re ready to transform your visitor check-in system, start by reaching out to our team. (link) We are available by phone, email, or contact form, giving you plenty of different options when it comes to getting in touch. No matter which method works best for you, we’ll be ready to help get you going!

    When you first reach out, we’ll speak with you about exactly what you’re looking for and what your business does. This conversation lets us get a clearer picture of which services and packages might work best for your team. We’ll also allow you to ask us any questions you might have about our service, clearing up any items of importance, and preparing you for your new system!

    Step Two: Receive A FREE Quote For Services
    No one wants to dive straight into a contract without understanding the costs and benefits. That’s why we put together a 100% free, no-obligation quote for our services. After your first conversation with us, we’ll sit down and look at our data and start creating a quote for your business.

    We know that every office is a little different, so we customize each package. That way, you don’t get charged for services you don’t need, and additionally, you don’t miss out on any potential opportunities!

    Step Three: Setup & Implementation
    Once you’ve signed your agreement, we jump right into action! We’ll put together your technology package and ship it out to your office. Every piece of equipment is shipped out as quickly as possible, ensuring you can get your new software up and running quickly. When the technology arrives, our team will get in touch with you to help you get everything organized and put together!

    Usually, at this time, we receive questions about set up fees and potential training costs. We are pleased to inform you that at no additional expense to you, we assign a dedicated support agent who will remotely guide you through the set-up process and answer any questions you may have as you get everything working correctly. This resource will also be available to provide product training and help troubleshoot any issues that arise, ensuring you’ve been set up for success!

    Step Four: System Launch
    Now that we’ve set up your technology and it’s ready to go, it is time to get to work!

    Once live, our support team is available to guide you through any questions and ensure that things are operating smoothly. Armed with tips and tricks and a collection of best practices we’ve assembled from clients over the years, you’ll find a great resource of information and assistance in your ongoing support team.

    Know that you’ve got the ALICE Receptionist team on your side ready to help you with any aspect of your new lobby management set up.

    We’re Your First Choice For Virtual Lobby Management Software
    We’ve been serving clients in the USA and worldwide for years, helping them effectively manage visitors and keeping their front office running smoothly. When you decide to work with our team, rest assured that you have the full support of one of the top virtual assistant solutions in the nation.

    Change The Way You Manage Your Visitors
    Start running your lobby more efficiently, effectively, and productively. Reach out to the team at ALICE Receptionist to learn more today.

    GET STARTED

    Learn More about ALICE Receptionist Trial Options

    Step into the future with a virtual receptionist.


      Contact our sales team today: 888-914-8921

      Contact our sales team today:
      888-914-8921