At ALICE Receptionist, we know that government and public sector companies don't think, act, or purchase like those in the private sector. Through experience and research, we found that the top four values that government agencies, contractors, and public sector companies look for in software vendors are those that have:
ALICE Receptionist Has a Proven Track Record
ALICE Receptionist was founded in 2010 and has been offering its services to government and public sector buildings for over a decade. ALICE Receptionist has continued to evolve as we deliver multi-year software updates and new professional services for our customers. Thanks to this track record, many government agencies, contractors, and public sector companies select ALICE Receptionist as their visitor management software vendor.
Info-Tech Research Group contacted and polled real ALICE Receptionist customers to score our software and organization. In their findings, ALICE Receptionist has perfect scores on trust, integrity, and client-friendly policies.
Disagreements after sales are inevitable, but knowing your software provider will handle them reasonably, fairly, and amiably can give your agency peace of mind. These ALICE Receptionist customers rated our conflict resolution practices a 98% out of 100% satisfactory score.
ALICE Receptionist remains committed to maintaining this high level of satisfaction as we have been for government and public sector customers over the years.
ALICE Receptionist is Predictable & Reliable
ALICE Receptionist recognizes that many government agencies, contractors, and public sector companies rely on planned and well-organized buying processes. Being a predictable and reliable software vendor is mission-critical to winning new customers in these industries. ALICE Receptionist has a formal sales presentation process based on honest selling and developing strong relationships in the government and public sector spaces.
ALICE Receptionist is a predictable and reliable software vendor with a culture of identifying and nurturing an internal champion within each government and public sector account. Our company respects that these champions live where they work, so they have a personal investment in implementing great technology products they can trust and rely on. Our software improves our customer’s visitor management processes. Info-Tech Research Group contacted and polled real ALICE Receptionist customers to score our software and organization. They found our customers rated ALICE Receptionist with an over 90% outcome score on improving productivity, increasing security, and enhancing team performance.
This reliability is what makes our relationship with internal champions strong. Info-Tech Research Group also reports that…
ALICE Receptionist Delivers a Methodical Deployment
ALICE Receptionist has a strong history of best practices in delivery and deployment. This includes planning, testing, and pre-configuration processes that help ensure that the system is ready before delivery and installation of the kiosk, wall mount, or desktop system.
Every ALICE Receptionist software subscription includes fulfillment and post-implementation support. ALICE Receptionist believes in transparent, frequent, and consistent communication with customers to help ensure a successful methodical deployment of ALICE Receptionist. This ultimately decreases confusion, delays, and mistakes in the deployment of our product.
Info-Tech Research Group contacted and polled real ALICE Receptionist customers to score our software and organization. They found the majority of our customers believe ALICE Receptionist delivers, with over 83% satisfaction on ease of implementation and customization, as well as an overall rating of 92% satisfaction with their ALICE Receptionist experience as a whole.
Choosing the right visitor management software is only the first step. A vendor that can successfully implement new solutions on time and under budget is necessary to realize its full value, promote end-user adoption, and deliver on customer satisfaction.
ALICE Receptionist Aligns with Customers’ Multi-Year Customer and Vendor Plans
Government and public sector buyers usually don’t have research and development or test and learn budgets. Their spending is tightly aligned with vendors that can deliver proven ROI models and multi-year roll-out master plans. Our visitor management software has a clear value proposition that aligns with our customer’s purchasing agenda. Often government and public sector prospects have already approved visitor management solution budgets.
All ALICE Receptionist must do is demonstrate it is the best product to fit their visitor management master plan.
Over 20 courthouses have invested in the ALICE Receptionist visitor management software for registering and validating jury duty attendees in a streamlined and efficient manner
The US government's most prominent air and space agency invested in ALICE Receptionist to protect their employees, visitors, intellectual capital, offices, and building infrastructure
The State of California's largest county implemented over 30 ALICE Receptionist systems
Hardware That Best Fits Government Agencies and Public Sectors Needs:
All models include high-grade touch monitors for 24/7 operation and high-volume traffic.
ALICE Receptionist improves building and staff safety with the following features:
ALICE Receptionist helps agencies and departments increase employee productivity and engagement with the public while reducing costs by:
POLICY & PROCEDURE ENFORCEMENT
ALICE Receptionist ensures each visitor follows the standardized visitor policies established by the agency, allowing for consistent reporting on visitors’ details and activities.
Services ALICE Receptionist Provides
ALICE Receptionist is a secure, state-of-the-art visitor management software for hundreds of government agencies, giving them a Fortune 500 lobby experience. This includes providing:
Additional Benefits Include: