ALICE Receptionist: 3-Time SoftwareReviews Visitor Management Champion
ALICE Receptionist is a virtual receptionist and visitor management platform used by government agencies, healthcare facilities, law firms, manufacturers, and enterprise offices nationwide. Each year, real customers rate ALICE Receptionist through SoftwareReviews, a division of Info-Tech Research Group, naming a visitor management software champion in the Visitor Management Data Quadrant.
Software users shared their experience in the 2026 Visitor Management Data Quadrant Report. Customers rated vendor capabilities, product features, and overall experience, and ALICE Receptionist earned a composite score of 8.5/10. This marks the third consecutive year ALICE Receptionist has been named visitor management software champion.
Industry Leader in Product Experience: A Visitor Management Software Champion
ALICE Receptionist earned an 8.5 composite score in the 2026 Visitor Management Data Quadrant, marking its third consecutive year as a Champion. Customers reported an 87% likeliness to recommend ALICE Receptionist, with 96% planning to renew their license and 96% reporting positive experiences with ALICE teams.
Value Business Drivers
ALICE Receptionist customers highlighted strong performance across several business drivers this year. On the product side, customers pointed to consistent product enhancements (92%) and ongoing innovation (91%). On the service side, customers rated ALICE Receptionist as respectful (97%) and caring (94%).
The Customer Journey & Vendor Experience
94% of clients say ALICE Receptionist provides an effective service team. 91% say ALICE Receptionist helps them innovate, and 87% say it enables greater productivity. Customers also gave ALICE Receptionist a +85 Net Emotional Footprint, reflecting strong overall satisfaction with the solution.
Client Support Excellence
Customers also rated the people behind ALICE Receptionist. 100% of respondents described ALICE Receptionist’s technical and product specialists as effective, knowledgeable, friendly, and caring. The client service team scored nearly as high, with 93% of customers rating them as effective, knowledgeable, friendly, and caring, reinforcing ALICE Receptionist’s third consecutive year as a Champion.
Powered by Info-Tech Research Group, June 2026
About SoftwareReviews
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and analyst firm established in 1997. With two decades of IT research experience, SoftwareReviews is a leading source of insight into enterprise software and client-vendor relationships.
SoftwareReviews collects data directly from real IT and business professionals. This produces detailed, authentic insights for organizations evaluating and purchasing enterprise software. This recognition reflects real customer feedback and reinforces ALICE Receptionist’s standing as a trusted visitor management software champion.
Request a demo to see ALICE Receptionist for yourself.
Frequently Asked Questions
ALICE Receptionist is a virtual receptionist and visitor management platform used by government agencies, healthcare facilities, law firms, manufacturers, and enterprise offices to manage lobby check-ins and front desk coverage.
It is an annual, customer review-based ranking published by SoftwareReviews, a division of Info-Tech Research Group. The ranking rates visitor management software vendors on product features and vendor experience.
ALICE Receptionist has been named a Champion for three consecutive years, from 2024 through 2026. Request a demo to see ALICE Receptionist for yourself.
Customers rated ALICE Receptionist’s technical and product specialists as effective, knowledgeable, friendly, and caring 100% of the time. The client service team scored nearly as high, with 93% of customers describing them the same way.
