What makes ALICE Virtual Receptionist better than other virtual lobby management solutions?
The perfect virtual receptionist system should recognize and greet visitors as soon as they enter your premises. It should offer a fast and straightforward check-in facility and help your guests contact your employees wherever they may be. In the era of COVID-19, virtual assistant software needs to ask vital questions about the visitor’s health. It must also display information to keep them and your workforce safe. This article asks if the ALICE virtual assistant system provides these features and more.
Read on to discover what sets ALICE apart. Then learn how your business can take advantage of our intuitive and powerful assistant.
A.L.I.C.E. stands for A Live Interactive Customer Experience. The acronym is a perfect description of what the service offers. The original name of the product was The Virtual Receptionist. However, that name only represented one aspect of the ALICE software, which have grown over the years. Not only is ALICE a virtual receptionist, but the software now offers a fully interactive visitor management experience. Features include motion-detection greetings, video and audio calling with remote employees, visitor check-ins and check-outs, and much more. But what are the elements that set ALICE apart from the competition? We’ve collated 7 of our customers’ favorite things that they love about ALICE Receptionist. Please keep reading to see how our products can also help remote workers and keep everyone protected.
Traditional receptionists greet visitors as they arrive and welcome them to the premises. ALICE Receptionist replicates this with ease using motion detection. ALICE automatically picks up when someone enters a particular area. That could include when they walk through the door or approach the desk or screen. A pre-recorded welcome video plays along with the check-in options, check-in options, an employee directory or other instructions.
There are no wires to trip over. No having to tap the screen to begin. Just a straightforward, professional welcome.
Unlike other lobby software, the ALICE virtual assistant offers 12 unique video personalities for you to choose from.
Select from five English-speaking avatars and seven non-English personalities. Languages include:
Avatars appear onscreen to provide information and guidance to visitors during the check-in process.
ALICE is available on hardware configurations to suit any lobby environment. Hardware option include, wall-mounted screens, kiosks, and desktop systems. They won’t take up much space and will fit perfectly alongside your existing decor.
If you want to offer a truly unique experience, try the custom personality video option. You can record your own avatar to include in the system. This custom option puts a familiar face on proceedings and can better promote your brand from the outset.
In the era of social distancing and health concerns, a virtual reception service helps to protect workers and guests.
ALICE offers several COVID-19 specific functions, including:
However, the most apparent advantage is social distancing. Removing a human from the equation eliminates a potential transmitter of the disease.
That means your visitors will feel more secure when they enter your building. And you won’t put your employees at risk.
COVID questionnaires also highlight issues regarding your visitors’ well-being. Queries on how they’re feeling or if they’ve been near an infectious person will prevent them from checking-in. Induction documents offer guidance and guidelines while they remain inside the building.
ALICE Virtual Receptionist facilitates easy audio and video communication between visitors and employees. The interactive directory offers a search facility to find any member of staff. A simple tap of the screen lets the visitor contact them. And they don’t even have to be in the same building. Our systems integrate with Skype for Business, desk phones, and mobiles. Guests can talk with employees through a live video regardless if the employee is in the office or working remotely. Alternatively, they can speak using audio-only. When the guest checks-in, ALICE can also send text or email alerts to employees.
That’s a ‘real’ virtual work environment.
ALICE goes one step further to speed up check-ins and keep things running safe and smooth. Pre-scheduling allows you to organize meetings well in advance. Simply schedule your guests through a calendar invite, and all guests get notified.
ALICE works with your email client such as Microsoft Outlook. Guest group check-ins are easy to facilitate in this way. As per CDC guidelines, the less human contact, the better within your work environment, ALICE lessens this substantially while improving the check-in process through pre-scheduling.
As mentioned above, ALICE speeds the check-in process for pre-booked groups and individuals. But what about new guests? Visitors can add their details to the system using the onscreen keyboard. Alternatively, they can scan their driver’s license to complete the check-in process. . A self-adhesive badge gets printed for the guest to wear during their stay. Badges, auto scanning, and reporting also provide a more secure working environment for everyone. Managers can view logs as required and spot unauthorized personnel.
What types of questions do your guests ask when they arrive? Perhaps they’re unsure of where to go. Or maybe they want to learn more about your products and services before their meeting. This situation is where ALICE excels. The system provides access to maps, company directories, and internal websites. It connects to a Cloud service to offer weather reports, local transport information, and calendar events. You can add whatever information you wish, like a photo slideshow of your company history or a video showcase of your inventory.
ALICE virtual receptionist offers dozens of essential features to help manage your guests. We’ve highlighted seven favorites, but how can you benefit from integrating ALICE into your business? By simply following our three-step process.
Step 1 is to get in touch.
Our agents will discuss your requirements and how ALICE can help. Feel free to ask your own questions like how to integrate your existing systems.
Step 2 sees our team creating a 100% free, no-obligation quote.
Everything’s customized, and there’s no hard sell.
Step 3 will have ALICE delivered, installed, and ready to go in your lobby.
We send the hardware and provide a support agent just for you. We’re available to get you online and train you on how to use the system.
See why our customers love ALICE.
First impressions can have a significant impact on the way that clients and customers view your business. Traditionally, the first person that a visitor would meet when they enter your premises would be your receptionist.
But the workplace is changing, and the way you deploy your team may not follow this convention for financial reasons or otherwise. For this reason, you may want to consider a virtual receptionist touch screen that can help your visitors with a range of different lobby management tasks.
But precisely what is a virtual receptionist, and how can one benefit your business?
In this article, we’ll take a look at seven ways ALICE receptionist can benefit your business.
Paying a receptionist’s wages to be in your lobby all day can be expensive. Moreover, if you have a large business, you may need to employ several receptionists to keep up with the number of visitors entering and exiting the building.
This all adds up. One of the best ways to save on the expense of these employees would be to use an ALICE receptionist to greet anyone who enters the building.
In a smaller operation, you may have an employee that splits their time between admin tasks and greeting visitors as they arrive. By using a virtual receptionist, your employee will be better able to focus their time on their admin tasks without the need to break away to welcome visitors.
Did you know that 40% of people claim that their perception of a company has been negatively affected by their experience in the lobby?
When clients, customers, and other visitors enter the lobby of your building, their first impressions are important. If they don’t like what they see and the service that they get, it can lead to a bad experience and a lasting negative impression of your business. Nobody wants to give a bad impression of their business, particularly not so early on.
An ALICE receptionist will always give a great first impression. A visitor will never enter your business and find no one there to greet them or help them check-in. They will never be met with shoddy service. Your visitors will always get the consistency that they deserve.
When people enter your business, there can be several reasons why you will want them to check-in. You may need to know who is there for security or health and safety reasons, or you may need to know so that an employee can come and meet your visitors.
The check-in process is vital in many businesses, from hotels to healthcare. Having an ALICE receptionist can help you to manage this process.
In addition to this, your visitors can also enjoy contactless check-in, which has been somewhat of a benefit to many businesses in recent times.
Sometimes when people enter your place of business, they will need to be provided with a lot of information. This is particularly true where there are a high-security risk or potential health and safety hazards that your visitors need to be aware of. Very often, they will require an induction.
Delivering inductions to visitors can be a costly and time-consuming exercise, and if you get many visitors, it can become a full-time job.
Alternatively, you could get your virtual receptionist to handle all of your inductions by playing videos and providing documents.
As previously mentioned, you only get one chance to make a first impression, and it needs to be a good one. But so often, having the wrong employees on your front desk can lead to visitors having a poor experience.
It is possible to hire great receptionists. With the right training, you can have your traditional receptionists deliver the highest customer service standards at all times. But to develop such consistency requires considerable effort on everyone’s part. One of the great things about an ALICE virtual receptionist is that there is no need for training, and it provides consistently excellent customer service every time.
Once you have decided how you would like your virtual receptionist to interact with your visitors, ALICE Receptionist will continue to meet your standards with each visitor.
Regardless of the size of your business, your visitors may have questions when they arrive. These might include needing directions to a particular part of the building or finding a specific employee. All of this information can be provided by the virtual receptionist effortlessly at the demand of the customer.
Not only will your ALICE receptionist provide information to your visitors, but it will also communicate to your team as a crucial element of the visitor management process.
When your visitors enter your lobby, it needs to be clear where they can go for assistance. Many lobby management systems fall short in this department as they are too small or are an afterthought. The ALICE Receptionist is highly visible to visitors as they enter your premises by incorporating video and audio, making sure it stands out.
A virtual receptionist can help your business in many ways. They can provide a consistently high standard of service, and they can provide all of the information and services that a traditional receptionist will be able to and more.
ALICE Receptionist offers all of these things and allows you to gain confidence in your front desk. Get in touch today to learn more about the services that we offer and virtual receptionist pricing.
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