LAS VEGAS – March 10, 2021 — WinTech, LLC, a privately held technology company, today announced that it now offers photoreal digital humans created by Artificial Intelligence (AI) avatars from HourOne, in its ALICE® Receptionist visitor management. The new AI avatars will also help businesses automate COVID-19 related health and safety policies for guests as they enter an office or building.
The award-winning ALICE® Receptionist is a state-of-the-art secure visitor management system that fully automates the guest check-in and registration process. ALICE greets and checks in guests, verifies face mask coverings and body temperature levels, collects health surveys as well as prints visitor badges. If guests need to speak with an employee, ALICE can connect the guest with onsite or remote employees utilizing two-way video communications.
“We are excited to now offer AI avatars which will enable our customers to now fully customize the instructions and information presented by the photoreal avatars.” Says Wintech CEO Mike Yoder, “These new AI avatars give our customers the ability to communicate Health and Safety guest policies to visitors as they enter the building. We’ve seen guidance from the CDC as well as state and local governments change frequently as new information about the pandemic has emerged. Being able to quickly update guidelines and instructions for guests to meet those changing policies is a key component to helping businesses remain compliant with their internal policies as well as government-issued guidelines.”
“We are delighted to partner with ALICE Receptionist in its quest to improve visitor experiences through their visitor management technology. HourOne’s AI characters offer a novel way to provide next-level human-centric communications that allow flexible messaging, with the goal of improving communication,” says Natalie Monbiot, Head of Business at HourOne. We are thrilled to support ALICE Receptionist in helping businesses reopen safely.”
ALICE® Receptionist is one of a number of technologies that are helping businesses reopen safely in the midst of an ongoing worldwide pandemic. Using technology solutions to screen visitors upon arrival, enabling employees to communicate remotely, and managing alerts to employees when needed, are all part of how organizations are learning to conduct business in new ways with benefits that will last far beyond the COVID-19 pandemic
About ALICE® Receptionist
ALICE® Receptionist is an advanced visitor management technology that effortlessly processes visitors to buildings while helping keep employees safe from outside threats. Using leading-edge technology, such as motion detection, ID Scanning, image capture, visitor screening, visitor registration, employee alerts, interactive information and voice & video over IP communications, ALICE® Receptionist is helping companies and government agencies around the globe to engage visitors to their buildings. For more information, visit AliceReceptionist.com.
HourOne is a video transformation company. We replace cameras with code, for the next generation of professional video at scale. We use advanced neural networks, machine learning and audio-visual pipelines to create synthetic characters that look and sound like real people. This way, a single character can deliver thousands of text lines to a video stream which people can interact with. We use a vast cloud infrastructure to maintain those characters, and to generate and edit thousands of videos across business verticals, such as e-learning, digital health and e-commerce. Behind each synthetic character is a real human being. Through contractual arrangements, we have permission to use their likeness in predefined commercial use cases, for which they earn a fee. We clearly label all commercial content as computer-generated, to respect the user’s right to know.
As we head further into 2021, the continuing pandemic and new variants emerging indicate that businesses need to improve upon their visitor registration processes with more than a temporary solution. Indeed, the new normal for office management has changed worldwide. Your visitor management experience will play a crucial role in how your customers, clients, as well as employees view and interact with your business each day.
For the general public’s health and safety, anyone with COVID-19 systems should not enter the premises. When considering these guidelines, one would ask how a company would be able to manage visitor interactions not only safely but effectively.
This article offers six recommendations on how businesses can implement practical visitor management strategies through ALICE Receptionist. The software provides a consistent experience through the ever-increasing changes we must adapt to in the reality of today’s world.
Read on to discover how to improve your visitor registration process in 2021. Learn how you can automate registration, help prevent entry to those suffering from COVID symptoms, in addition to notifying your staff when their visitors arrive without the need for in-person front desk interaction.
1.) Decrease Physical Contact
Social distancing measures are now a way of life for everyone. Avoiding unnecessary physical contact is key to reducing the spread of infection.
Refrain from welcoming visitors through physical contact like a handshake or even an elbow bump. If you still use pen and paper to record check-ins, make sure to disinfect them after each use. Disinfection also includes frequently touched surfaces as outlined in these guidelines. Door handles, worktops, handrails, etc., should be cleaned throughout the day. If you use a shield or barrier, ensure both sides get wiped after each visitor arrives.
Ideally, the check-in process should use little or no physical contact if possible. Virtual visitor registration software like ALICE Receptionist offers a hands-free kiosk solution that can replace the need for an in-person employee overseeing the front desk and allow employees to manage visitor entrances from a safe area. Motion detection activates when your guests arrive and welcomes them upon entry with an intuitive and easy to follow system for initiating communication.
2.) Implement an Automatic Visitor Registration Process
When managing your guests’ arrival in 2021, it is essential to consider registration options even before they visit your place of business in person. What is your lobby’s area size, and how many visitors can you efficiently and safely address within a specified time? These are all questions that a building or operations manager must consider to avoid potentially risky situations.
Guest scheduling ensures that evenly spaced visits reduce physical interaction and ensure that appropriate distancing is maintained by guests. The Centers for Disease Control and Prevention encourages businesses to pre-book all guests. This process can occur via email but ideally should integrate into your workflow and calendar.
When your visitor arrives, they should experience a seamless check-in that takes as little time as possible. Automating this process and enabling guests to check themselves in is a crucial benefit.
ALICE’s Virtual Receptionist recognizes guests from the pre-booking stage, and the software lets visitors scan their ID like a driver’s license or a QR code on their phone. Once identified, the system could issue an adhesive badge or printout for further uses. A long-term benefit ALICE provides to this process is that the system is highly effective in streamlining group check-ins by removing the requirement of human oversight. As our world gradually becomes vaccinated and moves toward a time where larger gatherings are encouraged, your system is ready to accommodate.
3.) Customize Your Greetings
As guidelines continue to change weekly, your Receptionist needs to know how to greet visitors correctly and maintain up to date practices. Keeping personnel up to date with what feels like almost daily changes can get laborious or time-intensive.
ALICE Receptionist overcomes continuous staff training through custom greetings that inform visitors of your company’s specific guidelines. Pre-recorded videos are available to showcase your current policies and ensure a consistent message for every guest.
Instead of creating signage, manually updating displays, and manning an individual at the door to explain the status of your office, ALICE Receptionist can enable a ‘Not Accepting Visitors’ video to demonstrate that you cannot admit guests at this time due to the outbreak.
You can also include your organization’s documentation and update it as required. That means no re-training employees, and that your visitors are always kept up-to-date with the information they need at their fingertips.
4.) Offer a Pre-Check-In Questionnaire
A good check-in process should include a questionnaire to assess the risk of public health issues. A simple ‘yes or no’ response can help to spot potential health-related problems.
For example, do they have flu-like symptoms or a high temperature?
When answered, specific responses can indicate a risk that would inform visitors that their entry is not permitted at this time.
If an issue gets flagged, visitors have the option to contact the person they came to see through video conferencing and reschedule their meeting with them.
Alice Receptionist’s features a pre-check-in video questionnaire that can also inform visitors of your internal policies with a custom video.
5.) Provide a Custom Induction
As every business is unique, each will undoubtedly have a different initial interaction necessary for their guests and business needs. For example, multi-organization buildings have guests who arrive for different tenants. With ALICE, each individual company should have the ability to offer individualized induction documents based on their visitors’ requirements and the business’s needs.
Due to ALICE’s ability to identify employees as parts of different organizations, the system will always offer the correct induction experience based on their host organization’s needs. You’re able to upload your company’s branded PDFs and custom videos requiring guest interaction if you set that as a condition to entry. The software even remembers past visits and won’t display the induction process for return visitors until you choose to repeat it.
6.) Notify Your Employees More Efficiently
After a successful check-in, your host employee needs notification that their guest has arrived. Traditionally, receptionists would do this by phoning the host through the internal network. But what if they’re not at their desk? Or still in a meeting where they can’t take a call?
To help improve this part of the visitor check-in process, consider a more efficient approach.
ALICE can automatically notify hosts through email or a text message delivered straight to their mobile phone. That means no more awkward ‘he’s not at his desk’ replies and having to ring around the building to find them. Guests can also navigate the employee directory, select an employee to contact, and speak to them via an audio or two-way call on their phone or computer.
Improve Visitor Registration Process with ALICE Receptionist
Visitor registration remains a crucial component in keeping your employees and guests safe in 2021. However, we’ve learned that the best systems remove the need for contact yet maintain that human warmth to welcome your clients.
ALICE Receptionist’s visitor registration software provides a safe and efficient way to handle check-ins. It helps manage the front-desk systems that would typically require a live person to work. Our virtual kiosk solutions remove the problem of social distancing yet still provides full receptionist service for an exceptional experience.
Designed with remote flexibility in mind, ALICE lets visitors contact your employees directly. You can add custom induction documents and questionnaires to automate checking-in.
Contact us to see how ALICE Receptionist can improve your visitor registration during 2021.
Virtual office solutions are here for the long haul. With fewer employees working in the office or onsite, more job responsibilities have shifted to technology solutions to serve clients. To stay relevant, company owners need to engage visitors as well as customers safely and efficiently to build success “virtually.”
How you manage visitors can leave a lasting impression on potential and existing customers. Whether your guests visit your corporate headquarters, satellite office, or worksite, companies need an effective way to greet, direct, and serve customers in an increasingly tech-driven society.
Is your visitor management system creating an impressive first interaction with your customers? If you are hesitant in answering or wondering what areas of the interaction flow you should be concerned with, we’ve put together nine ways that excellent visitor management improves the user experience.
If you run a small business, it’s possible you don’t yet have the resources for a full-time receptionist at your office to greet and guests, induct visitors, announce visitations, or provide directions. In the instance you do have a live receptionist, there are numerous reasons to limit in-person contact in today’s world.
A virtual system like ALICE is always available. ALICE greets visitors no matter when they stop by and never takes a sick day. Your team members don’t have to worry about losing potential customers or interactions if they can’t be there. ALICE is there to guide them.
Direct Visitors Without Delay
Arriving at an empty reception area can be frustrating for visitors, especially those who require assistance. This can become a friction point, and the beginning of a negative customer experience before the personal interactions even begin. What if they had immediate help to check-in for a meeting and could find the information or people they need without delay?
The ALICE visitor management system serves as a virtual receptionist that is available anytime. With helpful features to recognize visitor arrival, video prompts that initiate action by asking the customer what help they require and intuitive easy-to-navigate flows designed to aid visitors through a check-in process for scheduled appointments. To ensure your customer service can add a more personal touch when needed, ALICE also has an employee directory that can connect visitors to your designated internal resources through phone or video communications.
Protect Your Business
While some businesses don’t necessarily need to staff a front desk receptionist, some companies require in-person activity. Not having the ability to greet guests as well as screen visitors for various health and security concerns can put the business, employees, and other customers in a potentially risky situation.
A virtual solution like ALICE can help keep your office safe and secure, ensuring a confirmed checklist of security questions or screening activities are completed consistently. Through recent technology updates, guests can now check-in with the ALICE receptionist when they arrive, receive a health screening, temperature check, and confirm that visitors are wearing a mask before accepting entry.
Safety and security will always be a priority for the success of your business. With a virtual solution to welcome and process guests, you have an untiring gatekeeper to screen every guest and help prevent a potential public health issue within your building.
Print Visitor Badges
Approved visitors deserve recognition! While onsite, a visitor’s badge helps employees welcome and greet guests. A badge also confirms that guests have passed through the ALICE screening process, successfully checked-in, and are approved to be in your workspace for a meeting.
Guests feel more welcome and your office stays more secure with a personalized visitor badge. ALICE can generate badges that include a photo, name, organization, and more to help visitors feel official and more than “just any” guest.
Deliver Information On Demand
In this age of digital technology and Googling for a quick answer, waiting an hour (or day) for a returned phone call or email can feel like an eternity. The ALICE visitor management software can deliver information on demand. From videos to documents, preloaded websites, and even the local weather, visitors have the answers they need when in the office—right away.
Scheduling Without Delay
Few things deter a meeting with a client (or potential new customer) then scheduling delays. When visitors can’t connect with you or your assistant to get an appointment on the calendar, they’ll eventually give up and find a company that has time for them. Using the ALICE visitor management system means guests can schedule a virtual or in-person meeting at any time using a calendar system.
Keep Employees Informed
When a visitor arrives and successfully checks-in with your virtual receptionist, ALICE keeps your employees informed through designated communications like an email, text, or request for a meeting. Guests should never experience delays in responses to inquiries. ALICE makes sure your guests connect with employees no matter where they are in the building or remote environment with an alert using the Employee Directory feature.
An efficient visitor check-in and health screening system is crucial to impressing visitors and creating a feeling of security and safety for team members as well as guests alike. However, you can’t be sure who gained access to your business and employees without verifying IDs during a workplace visit. In the past, this would require a paid individual to process and verify ID in person.
Using the ALICE visitor authentication and management system to scan and verify IDs eliminates the previous need, in addition to the cost, for this role. With a visitor screening database, ALICE can match a government-issued identification card to your approved guest list to increase and maintain your business’s security.
Deliver Safety Information
When guests arrive, making sure they understand the safety protocols for your workspace is an absolute must. After check-in, ALICE is designed to present company-approved documents or videos explaining topics like safety requirements, emergency exit locations, and mask protocols. Keeping this information current is easy to do and ensures your team is always up to date. This visitor management system process lets guests know the measures your business takes to maintain a clean facility and protect employees and guests, creating a favorable atmosphere of safety and security.
Make Sure Your Visitor Management System Delivers the Best Experience
Visitor management is a critical aspect of building customer relationships and growing your business. The best experience helps guests connect with your services and employees.
Make sure visitors are safe, approved, and feel welcome! Contact us to learn more about how ALICE can greet and direct visitors while protecting your company’s security and safety.
Over the last year, offices have faced new challenges surrounding health and safety. ALICE Receptionist is uniquely positioned to help with the variety of scenarios as these needs continue to evolve. With its flexible feature set, the ALICE directory can be customized in its utilization at any time to meet your team’s needs.
Our team is happy to discuss how ALICE can best fit your changing office environment and challenges. The system’s configurations can also be backed up, allowing your team to quickly revert back to the previous configuration once you’ve returned back to normal operations.
Below are some examples of how ALICE can meet some of the most common scenarios offices are facing.
Note: System Configurations can be backed up, so former configurations can be restored once your office policies have normalized.
A greeting video of our “Jackie” avatar can be configured on the system to inform visitors that the office is not open.
The new AI Avatars feature can be used to create a customized message to inform visitors of your office’s current status. Additional costs apply. Contact your ALICE sales representative for more details.
Two-way video call support allows your visitors to have a personal face-to-face conversation with your team remotely.
Additional information can be provided on the system using informational videos, images and messages to keep visitors informed or direct them to alternative resources – such as:
The visitor check-in process can help filter out potential high-risk visitors through:
Additional Frequently Asked Questions.
How can ALICE help us if a visitor or staff member tests positive for COVID?
When using the visitor check-in feature, ALICE can keep records about your guests that can be reviewed at a later time. This information can include:
The ALICE system is a flexible solution for your visitor management needs. If you have any specific challenges, feel free to contact us to further explore how you can improve your office’s health and safety.
2020 was the year that taught the world how to be physically separated.
From contactless delivery to remote learning, everyone re-learned how to interact with each other when forced to be apart.
Many businesses found their operations models upended. With employees sent home and limited office contact, they had to react quickly. As 2021 arrives, the promise of a COVID-19 vaccine means that there may be some gradual “normalcy.” However, many businesses may find that the changes they were forced to adapt will be permanent.
Businesses need to rethink their lobby management in a post-COVID world. Visitor sign in, greetings, directories, and more don’t need to be handled by a person waiting at a desk. Instead, businesses can turn to a virtual receptionist for their lobby needs and find that they can better manage their visitors.
Virtual Receptionist Benefits
There are many efficiencies to be gained in a more virtual experience. As it turns out, businesses could still find ways to connect with their customers without sacrificing the customer experience.
A virtual receptionist like the ALICE receptionist can detect visitors and greet them with a friendly, pre-recorded message. The visitor can use intuitive touch controls. Then, if the visitor needs further assistance, the virtual receptionist can connect the person with a team member.
Having a virtual receptionist benefits companies in several ways, including:
More flexibility. No need to pay someone to sit in a lobby and “fill time.” You can have employees work on other tasks, anywhere.
More availability – With pre-recorded messages and touchscreen service capabilities, you can have a virtual receptionist available when a human is not.
Stress-Free – You don’t have to worry that visitors will need to wait or find desk coverage in the lobby if your receptionist has to step away.
Coverage from anywhere – When your visitors need to connect with a live receptionist on a call, the designated staff can be reached directly. Your employee can also manage multiple buildings or locations as a virtual receptionist.
Reduced physical interaction – With uncertainty around future health protocols, you can keep your visitors and employees safer by one less point of contact.
How a Virtual Receptionist Can Manage Your Lobby
Lobby needs vary from business to business. Some companies need to verify the identity of visitors. Others need to connect the visitor to an employee for assistance upon arrival.
Whatever the business use cases, a virtual receptionist can handle the same functions that an employee in the lobby can accomplish. More importantly, you can provide a more streamlined experience for your visitors.
Visitor Detection and Greeting
By a motion-activated system, your virtual receptionist can detect when visitors have arrived. You can use a pre-recorded greeting to guide visitors to the next steps on a touch screen.
If your visitors need to connect with a company employee, the virtual receptionist can call the employee. The employee does not need to be physically present in the building, and calls can be both audio and video.
Visitor Sign In and Screening
When visitors arrive, they can use a self-check-in process with a virtual receptionist. This can be from a pre-scheduled list of visitors or for visitors that do not have an appointment.
Virtual receptionists can handle visitor verification. Scanned driver’s licenses can be checked. If needed, photos of the visitors can be captured and included in a visitor badge.
Reporting can help your organization review guest activity. You will have a log of all guests and the information collected.
Employee Directory and Notification
If a visitor has arrived to meet with an employee, the employee can be notified via text message or email. This allows the employee to maximize productivity while working on other tasks until the visitor checks in.
Visitors that do not have scheduled appointments can use an employee directory to call employees. Employees can receive both video and audio calls and talk with the visitor. You will not need to worry that you will miss impromptu visitors because a receptionist is not sitting at a desk in your lobby.
In some business models where most visitors are meeting directly with employees, employee notification can replace the need to have an employee dedicated to reception. Instead, your visitors would connect directly with the employees upon arrival.
Provide Visitors with Information
Your virtual receptionist can provide information to visitors outside of employee directories. Help visitors find what they need with maps, calendar events, and web pages. You can engage with visitors by including web pages, photo slide shows, and videos.
Using a touchscreen, visitors can find the information that they need and learn more about your company through the information you provide.
Greet Visitors from Anywhere
Your employees are not bound to the building to use a virtual receptionist. Communication can occur via desk phones, mobile phones, soft-phones, or Skype. If your employees are at home or on the road, they can still answer calls from visitors.
In looking into the future of work, the idea of an “office” will be more fluid. Many companies will offer more flexibility to their employees in where and how they work. A virtual receptionist allows you to maintain your lobby interaction with your visitors without placing too many employees’ restrictions.
Transforming Lobby Management with a Virtual Receptionist
Business models will continue to be examined for a post-COVID world. Many people have become accustomed to self-sufficiency, from visitor sign in to contactless interaction. Many of these changes are going to be the “new normal” in terms of customer experience.
Your business should prepare to meet such expectations. The ALICE Virtual Receptionist is a comprehensive visitor management solution designed to meet any business lobby needs. Schedule a trial to learn more about ALICE today.
What makes ALICE Virtual Receptionist better than other virtual lobby management solutions?
The perfect virtual receptionist system should recognize and greet visitors as soon as they enter your premises. It should offer a fast and straightforward check-in facility and help your guests contact your employees wherever they may be. In the era of COVID-19, virtual assistant software needs to ask vital questions about the visitor’s health. It must also display information to keep them and your workforce safe. This article asks if the ALICE virtual assistant system provides these features and more.
Read on to discover what sets ALICE apart. Then learn how your business can take advantage of our intuitive and powerful assistant.
A.L.I.C.E. stands for A Live Interactive Customer Experience. The acronym is a perfect description of what the service offers. The original name of the product was The Virtual Receptionist. However, that name only represented one aspect of the ALICE software, which have grown over the years. Not only is ALICE a virtual receptionist, but the software now offers a fully interactive visitor management experience. Features include motion-detection greetings, video and audio calling with remote employees, visitor check-ins and check-outs, and much more. But what are the elements that set ALICE apart from the competition? We’ve collated 7 of our customers’ favorite things that they love about ALICE Receptionist. Please keep reading to see how our products can also help remote workers and keep everyone protected.
Traditional receptionists greet visitors as they arrive and welcome them to the premises. ALICE Receptionist replicates this with ease using motion detection. ALICE automatically picks up when someone enters a particular area. That could include when they walk through the door or approach the desk or screen. A pre-recorded welcome video plays along with the check-in options, check-in options, an employee directory or other instructions.
There are no wires to trip over. No having to tap the screen to begin. Just a straightforward, professional welcome.
Unlike other lobby software, the ALICE virtual assistant offers 12 unique video personalities for you to choose from.
Select from five English-speaking avatars and seven non-English personalities. Languages include:
Avatars appear onscreen to provide information and guidance to visitors during the check-in process.
ALICE is available on hardware configurations to suit any lobby environment. Hardware option include, wall-mounted screens, kiosks, and desktop systems. They won’t take up much space and will fit perfectly alongside your existing decor.
If you want to offer a truly unique experience, try the custom personality video option. You can record your own avatar to include in the system. This custom option puts a familiar face on proceedings and can better promote your brand from the outset.
In the era of social distancing and health concerns, a virtual reception service helps to protect workers and guests.
ALICE offers several COVID-19 specific functions, including:
However, the most apparent advantage is social distancing. Removing a human from the equation eliminates a potential transmitter of the disease.
That means your visitors will feel more secure when they enter your building. And you won’t put your employees at risk.
COVID questionnaires also highlight issues regarding your visitors’ well-being. Queries on how they’re feeling or if they’ve been near an infectious person will prevent them from checking-in. Induction documents offer guidance and guidelines while they remain inside the building.
ALICE Virtual Receptionist facilitates easy audio and video communication between visitors and employees. The interactive directory offers a search facility to find any member of staff. A simple tap of the screen lets the visitor contact them. And they don’t even have to be in the same building. Our systems integrate with Skype for Business, desk phones, and mobiles. Guests can talk with employees through a live video regardless if the employee is in the office or working remotely. Alternatively, they can speak using audio-only. When the guest checks-in, ALICE can also send text or email alerts to employees.
That’s a ‘real’ virtual work environment.
ALICE goes one step further to speed up check-ins and keep things running safe and smooth. Pre-scheduling allows you to organize meetings well in advance. Simply schedule your guests through a calendar invite, and all guests get notified.
ALICE works with your email client such as Microsoft Outlook. Guest group check-ins are easy to facilitate in this way. As per CDC guidelines, the less human contact, the better within your work environment, ALICE lessens this substantially while improving the check-in process through pre-scheduling.
As mentioned above, ALICE speeds the check-in process for pre-booked groups and individuals. But what about new guests? Visitors can add their details to the system using the onscreen keyboard. Alternatively, they can scan their driver’s license to complete the check-in process. . A self-adhesive badge gets printed for the guest to wear during their stay. Badges, auto scanning, and reporting also provide a more secure working environment for everyone. Managers can view logs as required and spot unauthorized personnel.
What types of questions do your guests ask when they arrive? Perhaps they’re unsure of where to go. Or maybe they want to learn more about your products and services before their meeting. This situation is where ALICE excels. The system provides access to maps, company directories, and internal websites. It connects to a Cloud service to offer weather reports, local transport information, and calendar events. You can add whatever information you wish, like a photo slideshow of your company history or a video showcase of your inventory.
ALICE virtual receptionist offers dozens of essential features to help manage your guests. We’ve highlighted seven favorites, but how can you benefit from integrating ALICE into your business? By simply following our three-step process.
Step 1 is to get in touch.
Our agents will discuss your requirements and how ALICE can help. Feel free to ask your own questions like how to integrate your existing systems.
Step 2 sees our team creating a 100% free, no-obligation quote.
Everything’s customized, and there’s no hard sell.
Step 3 will have ALICE delivered, installed, and ready to go in your lobby.
We send the hardware and provide a support agent just for you. We’re available to get you online and train you on how to use the system.
See why our customers love ALICE.
First impressions can have a significant impact on the way that clients and customers view your business. Traditionally, the first person that a visitor would meet when they enter your premises would be your receptionist.
But the workplace is changing, and the way you deploy your team may not follow this convention for financial reasons or otherwise. For this reason, you may want to consider a virtual receptionist touch screen that can help your visitors with a range of different lobby management tasks.
But precisely what is a virtual receptionist, and how can one benefit your business?
In this article, we’ll take a look at seven ways ALICE receptionist can benefit your business.
Paying a receptionist’s wages to be in your lobby all day can be expensive. Moreover, if you have a large business, you may need to employ several receptionists to keep up with the number of visitors entering and exiting the building.
This all adds up. One of the best ways to save on the expense of these employees would be to use an ALICE receptionist to greet anyone who enters the building.
In a smaller operation, you may have an employee that splits their time between admin tasks and greeting visitors as they arrive. By using a virtual receptionist, your employee will be better able to focus their time on their admin tasks without the need to break away to welcome visitors.
Did you know that 40% of people claim that their perception of a company has been negatively affected by their experience in the lobby?
When clients, customers, and other visitors enter the lobby of your building, their first impressions are important. If they don’t like what they see and the service that they get, it can lead to a bad experience and a lasting negative impression of your business. Nobody wants to give a bad impression of their business, particularly not so early on.
An ALICE receptionist will always give a great first impression. A visitor will never enter your business and find no one there to greet them or help them check-in. They will never be met with shoddy service. Your visitors will always get the consistency that they deserve.
When people enter your business, there can be several reasons why you will want them to check-in. You may need to know who is there for security or health and safety reasons, or you may need to know so that an employee can come and meet your visitors.
The check-in process is vital in many businesses, from hotels to healthcare. Having an ALICE receptionist can help you to manage this process.
In addition to this, your visitors can also enjoy contactless check-in, which has been somewhat of a benefit to many businesses in recent times.
Sometimes when people enter your place of business, they will need to be provided with a lot of information. This is particularly true where there are a high-security risk or potential health and safety hazards that your visitors need to be aware of. Very often, they will require an induction.
Delivering inductions to visitors can be a costly and time-consuming exercise, and if you get many visitors, it can become a full-time job.
Alternatively, you could get your virtual receptionist to handle all of your inductions by playing videos and providing documents.
As previously mentioned, you only get one chance to make a first impression, and it needs to be a good one. But so often, having the wrong employees on your front desk can lead to visitors having a poor experience.
It is possible to hire great receptionists. With the right training, you can have your traditional receptionists deliver the highest customer service standards at all times. But to develop such consistency requires considerable effort on everyone’s part. One of the great things about an ALICE virtual receptionist is that there is no need for training, and it provides consistently excellent customer service every time.
Once you have decided how you would like your virtual receptionist to interact with your visitors, ALICE Receptionist will continue to meet your standards with each visitor.
Regardless of the size of your business, your visitors may have questions when they arrive. These might include needing directions to a particular part of the building or finding a specific employee. All of this information can be provided by the virtual receptionist effortlessly at the demand of the customer.
Not only will your ALICE receptionist provide information to your visitors, but it will also communicate to your team as a crucial element of the visitor management process.
When your visitors enter your lobby, it needs to be clear where they can go for assistance. Many lobby management systems fall short in this department as they are too small or are an afterthought. The ALICE Receptionist is highly visible to visitors as they enter your premises by incorporating video and audio, making sure it stands out.
A virtual receptionist can help your business in many ways. They can provide a consistently high standard of service, and they can provide all of the information and services that a traditional receptionist will be able to and more.
ALICE Receptionist offers all of these things and allows you to gain confidence in your front desk. Get in touch today to learn more about the services that we offer and virtual receptionist pricing.