Remember receptionists? Those friendly professionals who answered your phones and greeted visitors in your lobby? COVID pushed them out of the office over safety concerns, and they may be gone for good.
Automated phone systems and call centers may help fill the phone-answering gap. But what do you do when you’re ready to get back to face-to-face business? Who will greet and screen your visitors – how will they do it safely?
The ALICE receptionist can. Virtual reception might be the lobby management solution you need. Here’s how ALICE can help with visitor registration and screening.
Modern Lobby Management Issues
The 2020s have been rough on business. From temporary closures and layoffs to the shift to work-from-home models, companies have had to adapt and change. Additionally, budget constraints, safety concerns and security issues have challenged most businesses.
Returning to the office hasn’t been an easy path. You may be ready to reopen and get back to face-to-face meetings, but the world has changed. Your lobby in the current climate comes with new challenges.
Shortage of Qualified Employees
Across the US, employers are having a tough time filling vacancies. In 2021, the Bureau of Labor Statistics reported more than nine million unfilled job openings—the highest number in more than 20 years.
So, it’s no wonder many businesses have opted for virtual receptionists to answer their phones. These remote workers answer calls forwarded from your phone to theirs. But they’re limited to remote interactions. And some services are very good at it.
Opting for one of these phone center receptionists means there’s still no one in your lobby to greet visitors. There’s no one to answer visitor questions, direct them to the right place, or screen them for access.
Need for Effective New Security Protocols
Protecting your company from harmful outsiders isn’t just a matter of protecting your secrets. It’s also about protecting your employees from harm.
Social distancing measures are routine today. Limiting physical contact, especially in high-traffic areas like your lobby, requires specific planning. Sometimes it takes a whole new way of thinking.
You still need visitors and guests to be screened for security purposes, but now they must also be screened for public health reasons. Face-to-face conversations and temperature checks can put your front-desk employees at risk.
Germs, including coronaviruses, can live on paper for up to five days. That means old-fashioned sign-in sheets and registration books can add to the risk. Keeping everyone safe calls for a more hygienic check-in process.
ALICE is an efficient, automated lobby management system. This virtual reception solution can protect your visitors, your staff, and your business.
Advantages of ALICE Virtual Reception
ALICE is the answer to today’s lobby management challenges. The ALICE Receptionist can detect and greet visitors upon entry. ALICE is an interactive lobby management system. It can handle visitor registration, health screenings, employee notification, and other reception tasks.
The ALICE receptionist offers improved communication and enhanced customer service. And ALICE is always on-brand, with consistent messaging and brandable elements.
Simpler, More Effective Visitor Check-In
Virtual reception makes visitor registration and check-in a snap. The ALICE receptionist can greet visitors, screen them, register them, and get them where they need to be.
ALICE can connect visitors with the appropriate employees using two-way video calls. The virtual receptionist can answer questions and even print visitor badges. As part of the virtual reception experience, ALICE can inform visitors of your internal policies with a custom video.
Today, visitor check-in procedures usually include a public health questionnaire. ALICE virtual reception lets you customize a check-in video questionnaire. That makes screening potentially risky visitors easier and more friendly. ALICE can also detect mask compliance and take temperatures.
If a screening question answer or guest behavior raises a red flag, ALICE can connect them to the person they came to see via video conference. That way, they can reschedule their meeting.
Your virtual reception process can be customized to suit your needs. Visitor greetings and screenings can be individualized to reflect your business. You can use branded PDFs and custom, interactive videos as part of the process.
The lobby management software can also remember past visitors. That lets you choose not to repeat the same induction process for frequent visitors.
Enhanced Visitor Registration
Lobby management today requires more than a friendly smile and a sign-in book. ALICE virtual reception takes greeting guests and visitor registration to the next level.
This friendly lobby management system ensures your visitors have on-brand interactions. ALICE eliminates the need for pen-and-ink registration. Instead, you can offer simple customer interactions using video and audio communication.
The ALICE receptionist also helps address health, safety, and security concerns. This virtual reception solution can handle all your screening and visitor registration needs. It ensures your visitors have a consistent reception and registration experience.
Connect Visitors with Employees
Once a visitor has checked in, you can have ALICE direct them to the employee or department they’ve come to see. ALICE can share your tenant or employee directory with visitors if you’d like.
If you prefer employees escort onsite visitors, the ALICE receptionist can contact the right person. Communication is via text message or email to the employee’s mobile phone. ALICE can even connect visitors with employees using video conferencing technology.
ALICE Is Agile and Dependable
ALICE’s lobby management software can be easily updated as your company grows. Changes are quick and simple when you change visitor registration or entry procedures.
But ALICE virtual reception will remain on duty. After all, virtual reception never needs to call in sick or take a vacation. With ALICE, there’s no need to find, hire, and train a replacement, because the ALICE receptionist never quits.
ALICE Receptionist Offers Exceptional Service
Automated visitor registration and virtual reception come in many shapes and sizes. Most systems rely on small interfaces and tablets that can be overlooked and difficult to use.
ALICE virtual reception is different, as it can be installed on display signage. Floor standing kiosks and large screens make this check-in technology hard to miss.
The ALICE receptionist is user-friendly for both your staff and your visitors. Interactive audio and video interfaces allow your visitors to engage with your business in an intuitive format.
ALICE handles visitor registration efficiently while providing a human element to virtual reception. ALICE is always smiling and friendly, never cross. ALICE greets every visitor. And, the ALICE receptionist is multi-lingual, making everyone feel welcome.
Put ALICE to Work for You
Virtual reception makes visitor registration easier and safer. ALICE gives you dependable, customizable lobby management without hiring additional personnel.
In today’s business climate, your ability to manage customer interactions efficiently and on-brand is more critical than ever. ALICE removes the health and safety risks while providing excellent front-office service.
Take a look at the ALICE receptionist at work. If you’d like to get to know ALICE better, contact us today.
Virtual receptionist services were already enjoying rapid growth before the COVID-19 pandemic. However, this global event has displayed how vital it is for companies to modernize health and safety procedures. They also need the right equipment to protect their staff and customers.
When people begin to re-enter physical workplaces, they will naturally have concerns about their safety. But a virtual receptionist service can give them peace of mind. Unfortunately, not all systems have the ability to reduce risks. But, when you know what to look for, you can find the right system for your business.
Read on to find out how the ALICE Receptionist service can help with your health and safety requirements.
Health and Safety Features During COVID-19
It was impossible to predict the severity of the COVID-19 pandemic on businesses around the world. Hopefully, professionals will not have to take the same precautions for much longer. But for now, there is a need for specialized technology to keep workers safe.
The intelligent ALICE Receptionist system has helped many companies respond quickly to the changing landscape. For offices that remained open, even to a smaller extent, ALICE provided visitors with a safer working environment.
The ALICE Receptionist platform uses a thermal camera for temperature screening and can identify if a person is wearing a face mask.
The addition of health questionnaires allows companies to establish if a visitor should enter the premises. It is also possible to display health & safety policies and procedures. Outside of health screenings, ALICE can also reduce the number of high-risk visitors by screening them against the US Consolidated Screening List and Customizable Private Screening Lists.
Importantly, visitors never need to touch the screen. They use motion-activated disposable stylus dispensers to reduce the risk of contamination. Or they can use their mobile device to control the ALICE screen, for a complete touchless experience.
These features are essential for protecting the health of all parties in a building. But they also ensure businesses can prove they are taking steps to protect everyone on their premises. Not only is this beneficial for employee morale, but it also enhances a company’s reputation.
Features Beyond COVID-19
Of course, the hope is that the COVID-19 pandemic will be over sooner rather than later. If this is the case, you’ll want to be sure your investment in a virtual receptionist system provides a good return on investment. In reality, this type of system was always expected to become common place in the lobby environment.
As technology advances, there will only be more reasons to purchase these intelligent devices.
Visitor Management Services
It can be time-consuming and unnecessary for a receptionist to deal with visitor management duties. They already need to answer the phone, direct calls, and respond to online queries. If they are too busy, they may not keep track of who is checking in and who has left the premises.
This can pose a serious risk to the people in the building, especially in an emergency such as a fire. Therefore, it can be a great aid to have virtual receptionist software help them throughout their day.
When a visitor arrives, they can enjoy a friendly greeting as they check-in at the kiosk. You can set up an induction program, print visitor badges, and provide important instructions. There is even an employee notification system, so your staff know their client is in the building.
Virtual Receptionist Security Measures
A virtual office receptionist can also provide many health and safety advantages for staff. The ALICE system can provide records showing that the user reviewed and accepted video instructions, or signed off on office health and safety policies.
Visitor photos can also help verify a guest’s identity. This means employees can go back in the visitor record and find out if someone was in the building at a specific time.
Visitor and Staff Links
There may be occasions when a client comes to your premises but does not need to go an employee’s office. In fact, this may be preferable to avoid the spread of infection. This doesn’t have to be due to COVID-19; it could be that a client has a cold or the flu and doesn’t want to infect others.
In this scenario, they can use the ALICE Receptionist system to place a voice or video call to the relevant staff member. This means someone who is sick will not be walking throughout your building, possibly infecting many other employees.
Contact ALICE Receptionist Today
ALICE Receptionist is an industry leader in virtual receptionist services. Our full-service visitor management solutions help businesses reduce the risk to the health and safety of visitors as well as employees. With a range of customizable features, you can create the ideal user experience for visitors in a cost-effective manner.
Our software is at the cutting-edge of modern technology, and we take pride in providing our services to multiple industries. We look forward to discussing your requirements and forming a long-term partnership.
For a consultation and a free quote, contact the ALICE Receptionist team today.
Virtual assistant technology and adoption was already a $5.82 billion industry when the pandemic struck in 2020. According to a recent study, it’s expected to grow annually by about 28.5 percent between now and 2028.
Clearly, businesses see the value. In the following article, we’ll be examining the capabilities and the benefits of a virtual receptionist. Let’s begin!
What Can Virtual Receptionists Do?
The specific functions of a virtual receptionist are broad. What a system does depends on what you need. Some use their as a virtual waiting room by detecting visitors and offering basic greetings.
Others, patch calls immediately to the appropriate personnel. As this technology continues to develop, it will effectively reduce the administrative workload to nothing.
How Is ALICE Exceptional?
You can choose from several virtual receptionist platforms, but not all are created equally. The ALICE Receptionist system is engineered to integrate with many popular enterprise system brands like Siemens, Cisco, Slack and Azure.
It’s exceptional in how much it can take off the plates of companies to focus their talent on areas that grow the business. Some of the features include the following:
• Visitor detection and greeting
• Connectivity through tenant and employee directory listings
• Video/audio calls
• Induction documentation and videos
• Employee notifications
• Temperature checks
With the pandemic of 2020 forcing more contactless administrative tasks, companies expect more from their virtual tools. The ALICE Receptionist offers that along with a slew of additional benefits.
1. Use Your Talent in Better Ways
ALICE gives organizations the ability to do more with their talent. Take the healthcare sector as an example. Registered nurses are highly skilled positions that can be spending their time in better ways than collecting forms and entering data.
The ALICE Receptionist can take this fundamental and mundane task off the plate of these hard-working professionals so they can focus more on patient care. This can also reduce clients’ frustration who don’t have to wait as long to be seen.
2. Better Serve Your Customers
Many of the questions, concerns, and needs that customers have can be handled quickly without human intervention, playing phone tag, or waiting, as mentioned above. A well-organized, robust virtual assistant like ALICE empowers customers to find solutions to their problems more quickly through a few essential question-and-answer exchanges.
When customers can address their issues promptly, their frustration levels go down. When they’re unable to find solutions on their own, they’re more easily able to connect with someone who can help them, thanks to those employees being freed up from the mundane tasks that the virtual program is handling.
3. Handle Scheduling More Easily
Scheduling is another task that doesn’t require much interaction. What used to be possible only with a live greeter or guest interaction can now be done in seconds.
The employee benefit to this is that your talent doesn’t have to take time out of their core tasks for something that requires no specialized training. The client or customer benefit is that they can set up an appointment easily on their own time.
4. Add a Touch of Professionalism
Using the ALICE Receptionist to greet and interact with your clients or customers adds a professional touch to how they see you. Instead of wading into unfamiliar territory with an empty office lobby and a directory, or portal to your website, they’re immediately welcomed and shepherded to the appropriate channels.
This type of immediate care incorporates cutting-edge technology that presents your company as a forward-thinking leader in the business. As a result, more customers have a favorable impression of the services you provide.
5. Makes Customers Feel They Can Always Connect
Whether it’s a virtual check-in or a referral to the FAQ for answers to common questions, customers using ALICE always feel like they can connect. They won’t feel lost or confused with ALICE to guide them.
Constant connectivity gives the impression that you’re always open. This allows your business to work for you outside of “normal hours,” and makes clients or customers feel like you’re available on their terms, 24/7.
6. Problem Solving
Another key benefit of a virtual receptionist is something we’ve already mentioned but is nonetheless deserving of its own space: problem-solving. Your ALICE Receptionist can ascertain what your clients and customers need with a short dialogue.
From there, it can connect them to the right solutions that will quickly handle problems that might be described as “low-hanging fruit.” This clears out your workload, allowing human capital to provide the more specialized care that customers with advanced issues or questions require.
7. Conquer the Wait Times
The healthcare profession is an excellent example of how the ALICE Receptionist can ease frustrations. Medical facilities can get a bad reputation for wait times. No one likes sitting out in the lobby wondering when their name will be called.
It starts to feel more like “if” than “when.” Or at least, that seemed to be the case before reliance on virtual programs came into being.
Today, patients can check-in, as well as fill out appropriate forms, advance of their appointment.
8. Save Money
Installing a kiosk helps your clients and customers become more self-sufficient, while saving you money. It does this by reducing the amount spent on unskilled employees or overtime for skilled employees who would otherwise be forced to do unskilled labor.
Put a Virtual Receptionist to Work for You
Having a receptionist like ALICE comes with too many benefits to ignore. Suppose you’re in technology, healthcare, or any sector where your employees are tasked with too many unskilled jobs that could be handled with a bit of technological intervention. In that case, you should consider it for your company today.
Sign up today or contact ALICE Receptionist with any questions you may have.
Did you know that 86 percent of U.S. adults will pay more for a better customer experience?
Business owners have discovered that they can reach the pinnacle of customer service in their sector. How? By using a virtual receptionist.
In your mind’s eye, what pictures spring to mind when you hear the word “receptionist”? The most probable scenario is that you’ll see a highly energetic, smiling person sitting in the front foyer of a place of business. You can achieve the same level of reception with a live virtual receptionist.
A virtual receptionist ensures that everything runs well and ensures that the human element remains. As a result, businesses that use these services see productivity, efficiency, and effectiveness skyrocket.
Are you considering hiring a virtual receptionist to welcome your clients and customers? Let’s take a look at seven ways why a virtual receptionist may be the boost your business needs to succeed.
1. Automatic Handling of Virtual Receptionist Duties
With a virtual visitor management system, you can save time and money. You achieve that by consolidating various administrative tasks into a single solution. As a result, efficiency at the front desk and among other workers will increase significantly.
Some tasks handled by a virtual receptionist are:
• Guest registration
• Guest tracking
• The printing of guest passes and name tags
• Handling of notification to the meeting host is automatic
All the above tasks can be handled automatically with a virtual receptionist at the helm. Using a virtual receptionist allows you to free up valuable front desk personnel while also providing a much better visitor experience.
2. First Impressions Are Important
It is critical to be on time. Likewise, initial impressions are important!
You will greet your visitors with an attractive touch screen experience, which will make them feel even more welcomed. They will also feel well informed as soon as they enter your workplace.
By being efficient and timely, you will make a great first impression with an added professional attitude.
3. Self-Registration and Quick Notification
Allow your guests to automatically register themselves and quickly inform meeting organizers of their arrival. That will be done through text message or email via engaging or interactive self-help displays.
Add personalized details to your greeting, such as guest WiFi login information, business hours, and directions to the meeting room, among other things. The virtual receptionist management software can make your welcome more customized. How? By including some helpful information such as:
• The guest WiFi login information
• Business hours
• Directions to the meeting room
The above-personalized details that can be added are but a few.
As previously stated, when guests check-in at the reception desk, a host is immediately informed of their visitor’s arrival. This makes it simple to interact with the guest while waiting to be admitted or picked up from the reception.
Employee alertness helps to provide a more comfortable and personable experience for customers. It also maximizes time spent at the front desk. Because of the employee notification system, workers have a far higher chance of being prepared in the conference room when the visitor comes in.
A virtual receptionist service saves the visitor a great deal of time while also freeing up resources for the receptionists and other staff. Those staff members will no longer be needed to manually look for and contact meeting organizers on their own time.
4. Improving Checking Out Experience
The checkout process may be managed by either the guest or the meeting organizer. Upon completing the meeting, either the guest or the meeting organizer may use their own device to check out the guest. That checkout process will update the Visitor Logbook and change the visitor status in real-time. There is no need to re-enter the checkout queue or bypass it.
5. Better Security and Privacy
The ability to see all visitors currently in the facility is critical for maintaining security in the building at all times.
In a manual visitors’ logbook, any other visitor can look up names in the open log. In a virtual receptionist management system, these can immediately be stored out of sight. In addition, visitors’ names and check-in and checkout data can be uploaded to the cloud.
Because visitors sign in electronically and for admin views only, using a virtual visitor registration system improves visitor privacy. It also reduces the need to try and read illegible handwriting on guest registration forms.
6. Better Evacuation Management
In the event of an emergency, evacuation summaries may be produced and printed at any time, no matter when it occurs.
Logs are accessible from any location, making access and administration for many individuals much more efficient and straightforward. Therefore, everyone can be accounted for at any time.
7. Reducing Costs
Let us dispel some common misunderstandings about virtual receptionist pricing.
Compared to the cost of hiring an employee, it is reasonably priced. With virtual reception, you will save money on the following employee-related expenses:
• Health benefits
• Vacation time
• Sick time
• Space and equipment
• Employment taxes
As you can see, there are financial savings you get by hiring the best virtual receptionist service. That not only saves money but time and increases productivity.
You Can Do It With a Virtual Receptionist!
Many business owners, particularly small businesses, can’t justify the costs of hiring, onboarding, and training someone on-site for reception duties. Fortunately, virtual receptionist services are available for a fraction of the cost. In addition, virtual receptionists are available before and after the business is open and as-needed during busy periods.
Are you ready to discuss possible solutions for your business with our team? It doesn’t matter if you need a basic system to register and record your visits or enhance front desk operations, or even if you need a complete Virtual Receptionist solution, make sure to get in touch with us. We will discuss the best approach to handle your specific virtual receptionist requirements.
Are you looking to renovate your business lobby’s current design to try and make it more practical? Are you tired of walking into the same layout that you’ve had for years? Perhaps you’ve just moved into the new space? If so, then you need to learn all you can about the essential features every business lobby needs.
Doing so can increase your business lobby’s practicality, functionality, and aesthetic. It will create a place that your clients and staff members want to hang out in.
See below for an in-depth guide listing some of the most essential features you can find in every great business lobby.
1. ALICE Receptionist
Imagine the horror of finding out that prospects have been walking through your business lobby without receiving any attention from your staff. They walk in, then walk right back out because no one is anywhere to be found. That’s a business owner’s worst nightmare.
Thankfully, a virtual receptionist can offer a solution. It will ensure that every client that walks into your doors gets connected to the exact employee they need.
There’s still one thing to consider: not just any virtual receptionist will do. You need to find one that caters to your business model and gets your client the help they need. That’s why you need to invest in the ALICE receptionist.
ALICE receptionist is the most comprehensive visitor management solution on the market. It offers three key aspects: virtual receptionist, visitor management, and interactive information, to ensure your clients stay informed and connected with your business.
The virtual receptionist features include must-have factors such as:
This will give you a higher ROI than if you hired an actual receptionist. Not to mention that employees typically cost 1.4 times their salary, which isn’t practical for a small business.
2. The Perfect Paint Color
One of the most important aspects of business lobby design is choosing the perfect paint color for your walls. If you’re able to capture that, it can send the perfect first impression of your brand.
Many expert corporate designers recommend using color psychology in the color you pick for your lobby’s wall color. This is the idea that all individual colors have their own unique emotions and feelings that they convey to those that set their eyes on them.
For example, the color red sends out feelings of youthfulness and excitement, why the color green sends out feelings of peace and growth. Choosing the right color (and shade) to paint your walls can send good vibes and get your prospects/clients feeling a certain way heading into business meetings, one on one, and so forth.
Of course, these colors should also be on point with your brand. If you can’t decide on a color, then you can’t go wrong with painting your walls a neutral color (white, gray, or black) and letting your lobby’s furnishings do all the talking. Neutral colors can create a perfect blend for a lobby that ties in different materials such as metal signage, wooden furniture, and so forth.
3. Lounging Space
You want your clients to feel comfortable from the moment they step into your lobby. If your business model typically requires employees to go from meeting to meeting, you’ll want to offer your clients a comfy place to sit as they wait.
Using a technique known as “zoning”, you can dedicate a specific portion of your lobby as space for your guests to kick back and wait for your staff member to tend to them.
Many companies provide the cliché magazines on the coffee table but—in this day in age—your clients will likely pull out their phones and scroll. You can separate your brand by providing a coffee station for your waiting guests. It will help them pass the time, plus justify the wait and fill them with energy for your meeting.
4. Efficient Lighting
Just like the color you use in your business lobby, the lighting can help you set the tone for your brand.
First, you should consider making the switch to LED bulbs, if you haven’t already. They’re much more efficient and will help you save money on your energy bill from month to month.
Next, make sure to invest time in finding the right lighting fixtures. For example, if you want your lobby to have a luxurious or regal feel, consider installing a chandelier to hang as the centerpiece of the room. Just make sure every inch of your lobby has lighting covering it.
5. Surveillance System
Safety is always a top priority in your business lobby features. Statistics show that homes and businesses without a security system in place have a 300-percent higher chance of being broken into.
Surveillance systems offer more than just security perks for your business. They can help prevent employee theft, keep you aware of when a customer walks in, and help keep your employees more accountable.
If you’re going to go this route, be sure to have a surveillance security company come in and assess your layout. They’ll be able to identify the areas to place cameras and install a system that fits your budget.
Improve Your Business Lobby With These Tips
Now that you have seen several key features that you need to include in your upgraded business lobby, be sure to use that information to your advantage.
Be sure to read this article for more information on how visitor management software can help your business maintain a safe work environment.
For more inquiries, please be sure to reach out via our contact us page and we will be happy to assist you further.
First impressions matter when you’re dealing with clients, customers, and even potential employees. Many people will have their first interaction with your business or organization in your front office lobby. You’re going to want to make sure that your first impression counts!
If you really want to manage your front office like a modern professional, you need to consider getting a virtual receptionist.
In its most basic form, a virtual receptionist can do most of your typical front office tasks. However, instead of doing things in-person, these tasks can be automated, handled by someone working remotely or a combination of both.
A virtual receptionist helps visitors get in contact with their host, schedule appointments, and provide basic information like operating hours, office maps or events.. Some businesses use virtual receptionists alongside their usual front office staff. Others may choose to rely on their virtual receptionist programs altogether, and some try a combination of both.
When you’re looking for a visitor management software for your business, you’re going to want something that can count as a comprehensive visitor management solution.
Imagine having something that could act as a virtual receptionist, a keeper of company knowledge, and a visitor management program. If you’re having trouble picturing that, let us tell you what an actual virtual receptionist could do to help around the office.
Provide Customized Greetings
A friendly hello can be enough to welcome visitors, but if you want to make an excellent first impression, you’re going to want to go the extra mile.
What if you have a group of visitors that primarily speak French? Does an employee or manager want to greet a client that will be visiting the office when they’re away on vacation?
Imagine traveling far for a business trip and being greeted in your native language or getting a kind welcome message from the CEO. That extra bit of personalization makes all the difference, and the right program can give everyone who visits that experience.
ALICE allows you to record an array of customized greetings, and its visual detection abilities ensure that people get greeted as soon as they walk in.
Added Health Safety
As we all return to the office, people will have their concerns about personal health and safety. You may space desks far apart, have ample hand sanitizer, and encourage people to wear masks, but you might also be thinking about what else you could do.
ALICE can give you, your employees, and visitors the peace of mind you need. Our temperature checking feature can screen people for potential fevers as soon as they enter your office. ALICE can even scan people’s faces to make sure they’re wearing a mask.
On top of that, you can choose to display any health and safety policies so visitors can see them before they meet with their host. That, coupled with temperature checking and face-scanning features, make this a truly comprehensive system for people interested in protecting their staff and visitors.
When you operate out of a physical location, it is a priority to keep your employees and visitors safe.
ALICE is part front office worker and part security guard. The system can efficiently check-in visitors, help with processing groups, perform driver’s license checks and issue visitor badges.
You’ll have a running log of everyone that steps foot into the office, along with crucial identifying information.
Useful Display Screens
There’s bound to be some downtime while visitors are waiting to connect with the people they’ve come to see. Instead of making them resort to looking at their phones, why not give them some important information to improve their visit?
ALICE can show guests a map of your building so they’ll know where they can get a snack or use the bathroom. They can access the company directory if they’re trying to get in touch with someone fast, or view a company calendars to see scheduled events. Show off your latest case study and product redesign by letting them interact with your website.
A virtual receptionist system can vastly improve your front office displays. Instead of looking at a static screen, visitors can use your virtual receptionist to interact with the content they find helpful.
Some people reading this may wonder what advantages a virtual receptionist has when they already have a laptop or iPad that they use for front office work.
These solutions may be helpful, but they can also be limiting for people that don’t know how to interact with the tech. They can also easily be overlooked by people that are in a hurry.
One of the best benefits of ALICE is how noticeable and unmistakable it is. Each device is highly visible and easy to interact with. There won’t be any question over whether or not people should interact with kiosks or equipment. And motion-based greetings draw users to the system.
When you’re looking for a virtual receptionist, don’t just settle for something that can do the bare minimum. Find a program that can re-invent your approach to lobby management and give you the tools you need to improve your front desk experience.
Are you ready to talk about potential solutions for your company? Be sure to contact us today to talk about the best way to handle your unique visitor management needs.
Are you looking for additional safety precautions that you can take to guard the health of your employees during the COVID-19 pandemic? Visitor management software is proving to be far more valuable than just a way to greet visitors to your workplace.
With ALICE, it can also be a virtual frontline worker helping you protect your staff’s health. Let’s examine various ways to use ALICE Receptionist as a buffer between potentially infectious visitors and your employees.
You can save time screening visitors if you pre-screen them. A self-service virtual receptionist like ALICE can present safety videos as well as ask visitors to sign documents showing that they understand and agree to comply with your office COVID policies.
Visitors who refuse to conduct themselves according to your health policies are stopped at the reception desk. Just this one simple procedure could prevent infection from spreading throughout your facility.
One of the primary ways to screen for evidence of a COVID-19 infection is by measuring body temperature. The U.S. Centers for Disease Control and Prevention (CDC) considers a temperature of 100.4 Fahrenheit or higher to be a possible indication of infection.
In some workplaces, staffers are assigned to take the temperature of visitors using no-contact tools such as infrared thermometers. Of course, the workers still have to be within close proximity to take the temperature.
That distance is less than six feet, the recommended gap we should leave between ourselves and others during the pandemic. In other words, employees tasked with taking the temperatures of visitors are putting themselves at risk.
However, facilities that use visitor management solutions such as ALICE keep their employees safe. No staff member is needed to take temperatures. ALICE performs full-service visitor screening and alerts both the visitor and the administration if the guest is running a fever.
A visitor to your location might show no signs of COVID-19 infection at the time of his visit despite carrying the virus. How is this possible?
Some infected persons are asymptomatic based upon the criteria currently used to test for the virus. For example, the generally recognized temperature for a normally functioning adult is 98.6. Unfortunately, this standard was established in the mid-1800s.
Thermometers were far less accurate at that time. Also, as the average level of human health has increased, body temperatures have tended to decrease. Authorities today realize that a healthy adult could have a temperature as low as 97.
That means that someone who typically has a temperature of 97 could arrive at your location running a fever of 99. But that’s still lower than the 100.4 mark that triggers warnings of COVID-19. So, the infected person could pass a temperature screening and be admitted into your business.
What happens days later when the visitor finds out that he has COVID-19? That’s when contact tracing becomes essential.
How Contact Tracing Works
Contact tracing is the process of creating a list of people likely to have encountered the sick person and informing them that they may have been exposed to the virus. How does ALICE help with contact tracing?
ALICE captures an image of the visitor as well as a name for accurate identification. ALICE also logs the visitor’s phone number and email address. Additionally, it records the name of the visitor’s host. This information is invaluable. It allows you to determine which of your employees came into contact with the visitor.
Armed with this information, you can stop the spread of the virus before it proliferates throughout your facility. Your at-risk employees can quarantine at home and closely monitor their health. Your other employees will have a notable degree of relief knowing that there is evidence that they were nowhere near the infected person or those with whom the infected person associated.
The CDC definition of close contact is one of your employers being less than six feet from an infected person for at least 15 minutes. This definition would easily fit client meetings and job interviews. And yes, it’s still considered a close contact even when the people in question are wearing masks.
Persons infected with COVID-19 may show no signs of the illness despite contracting the virus up to two days earlier. Humans in the work sector can amass a large number of close contacts within two days. Contact tracing using ALICE is not only efficient but quite simply might save lives.
Before vaccines, masks were our primary defense against contracting or spreading COVID-19 other than social distancing. Now that vaccines are available, some visitors may have greater reluctance to wearing masks.
But the medical community still considers masks an essential tool in containing the spread of the virus. Even vaccinated people are encouraged by many health experts to continue wearing masks until the infection rate is much lower.
ALICE allows you to verify that your visitors comply with company policy or state mandates when it comes to masks. Sometimes visitors want to voice their strong opinions against masks. You can often prevent your employees from encountering the brunt of someone’s anger if you use ALICE as your initial liaison with the public.
In the early days of COVID-19, experts thought the virus might infect people when they touched contaminated surfaces. Yes, it’s possible to contract the illness in that manner, but fortunately, we’ve learned that the risk isn’t significant under average conditions.
The risk is thought to increase based upon the number of respiratory droplets deposited on a surface and then transferred to another person. Simply breathing upon a surface by an infected person carries a much lower risk than coughing or sneezing upon that same surface.
However, when it comes to your employees’ health, you don’t want to take chances. That’s why a self-service kiosk like ALICE offers safe ways for visitors to input information without touching items that others have handled.
For example, you can add a disposable stylus dispenser at the reception desk that visitors can use to make selections on ALICE’s console. You can also allow employees from a safe distance to have live video communications with visitors at reception. To do so, you set ALICE to Operator Mode to automatically alert the appropriate employee when someone approaches the desk.
Make the Move to Visitor Management Software
Why risk the health of your employees by asking them to staff a reception desk? Let visitor management software like ALICE do it.
ALICE Receptionist can pre-screen and screen all visitors, preventing access to those who either show signs of an infection or refuse to comply with company health policies. It will even keep a record of those who visited your facility and later began to exhibit COVID symptoms.
Protect the health of your employees. Contact us today to learn how easy it is to begin using ALICE Receptionist.