ALICE Receptionist helps organizations address Health and Safety concerns in response to the COVID-19 Coronavirus Click to learn more
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When you’re in a hurry, the last thing you want is for the receptionist to make you wait.

They might be taking a call. They might have gone for a bathroom break. They might be rude or less than helpful.

None of this applies to virtual receptionist software.

The first impression is always the most important. If a customer’s user experience while dealing with your front-end staff is unpleasant, they might not come back. ALICE the virtual receptionist is here to help.

Let’s dive into why you need virtual receptionist software, and how this can streamline your business.

What Is Virtual Receptionist Software?

The ALICE virtual receptionist can fulfill all of the functions of a traditional receptionist. You have a touchscreen kiosk that you post where you might have a receptionist. That touchscreen includes a camera and microphone that allows the customer to interact with ALICE.

Think of this as a bigger version of Siri or Alexa. The only major difference is that you get a friendly, smiling face to greet you when you walk in.

This means you can automate many of the processes that a traditional receptionist might fulfill. Further, the visitor can get self-help. They can interact with the receptionist in any way they choose, avoiding confusion.

You can use virtual receptionist software in almost any office situation. They’re adaptable to your office needs. Best of all, they have a number of benefits over a salaried employee behind a desk.

Virtual Receptionist Software and Cost Effectiveness

The average receptionist’s salary in the United States is $36,000. The ALICE secretary is much cheaper overall when you consider the overhead costs besides the salary.

Real receptionists require paid leave. They take sick days, and can’t guarantee consistent, quality service. They require costly healthcare.

It’s hard to understate the overhead costs of ALICE when you consider that performance will remain equal at all times. ALICE doesn’t need bathroom breaks. She doesn’t take lunch off, and she’s never late.

This streamlines your hiring process, too. Once you see ALICE in action, you’ve got a 5-star employee for the duration of her service. Virtual receptionist software is a reliable employee at all hours of the day and can pull a double without a dip in performance. 

Streamlined Visitor Registration

Most receptionists are doing double duty. They’re taking phone calls, scheduling appointments, and performing other clerical work. That’s not the case with ALICE.

ALICE gives her undivided attention to anyone who enters the office. She uses motion detection to recognize customers, then greets them with a smile. Her touchscreen allows them to do visitor registration at their leisure.

ALICE can take advantage of AI to make things much faster, too. She can recognize faces and check that customers comply with a mask mandate. She can scan identification documents such as driver’s licenses.

When it comes to health screening, ALICE acts as a barrier for disease between patients and regular staff. She can check the temperature and complete health questionnaires. She can even warn employees if there is a potential COVID-19-positive person in the building.

If visitors need badges or other documents, ALICE can print these for them on the spot. 

And if you want to avoid interaction with a sick patient, ALICE can start a video call with your staff. Virtual receptionist software can do just about anything you can think of.

Phone Answering Service

Receptionists have to divide themselves between visitor registration and incoming phone calls. ALICE can do both at the same time. She provides an automated phone answering service to get the customer or patient information before they arrive.

You may have felt frustrated with an automated phone answering service in the past. However, AI has made it possible for a robot to answer an incoming phone call in a natural and efficient way.

ALICE can recognize speech, or use standard phone menu options to direct customers. She can direct callers to the correct department with ease. And she does all of this while she’s greeting customers at the door!

Security

Security threats can enter the building at any time and may slip by your employees’ notice. ALICE is vigilant at all times. You can use her as a means of authentication, or as a wall of security around restricted areas.

Like with health concerns, ALICE can communicate with a suspected security concern. Employees can evaluate a person from a safe distance without endangering their lives.

If needed, ALICE can give security alerts. She can use facial recognition to identify persons who have caused your staff grief in the past.

Employee Communication

ALICE isn’t just a robot, she’s a part of the team. She can direct incoming visitors to the respective offices, then alert the employee there that they have a visitor.

This streamlines the process. There’s no need for a traditional receptionist to go through the effort of contacting the employee in question. Employees can receive these notifications via email, text, or even Slack.

If the employee isn’t available, then ALICE can have them take a seat. When the employee returns, the visitor gets an instant notification that someone is waiting.

Let ALICE Streamline Your Waiting Lobby

The COVID-19 pandemic has taught us all that our businesses can benefit from more digital solutions. The ALICE virtual receptionist software not only improves the user experience for visitors and employees but also does so on a budget. She greets people and makes visitor registration a breeze.

Her versatility means she’s a security measure, a health monitor, and a lobby-room manager all balled into one. And she’s a reliable employee that will make your office the talk of the town.

It’s time to upgrade your office with the ALICE virtual receptionist. Check out her website today to see what option works best for you.

When surveyed, 77% of employees say they’ve experienced burnout at their current job. Even worse is, that over 50% say this has happened more than once.

One employee that’s often overlooked is the receptionist. They’re cheerful and helpful all day long, so no one would suspect they’re overwhelmed with tasks. But the reality is, they could really use some help.

Thankfully, there’s the perfect solution: having an ALICE receptionist. This is a virtual receptionist that can take a number of tasks off your reception’s shoulders.

Keep reading to see how ALICE can help you automate business lobby management. That way, your receptionist’s talents are put to better use and they’re less stressed out.

It Can Greet Visitors

Is your receptionist busy with a call or other visitors, or has stepped out for a brief moment? Then you won’t have to worry about new guests having to wait around in the lobby.

ALICE motion detection technology so it’ll know when visitors have arrived. This will trigger a prerecorded welcome video.

Not only can you choose between 2 AI receptionist avatars, but you can also pick from 8 language options. Or you can create a custom greeting by recording your own personalized video personality or having us make one for you.

You can also adjust the motion detection tech sensitivity to either detect visitors from across the room or close by to the ALICE system. That way, you won’t get false detections, nor will you leave guests unattended.

It Provides Self Check-in and Check-Out Capabilities

There’s nothing worse than standing around waiting to be checked in and/or out of a lobby. Your visitors have busy schedules, and they don’t have time to waste with small administrative tasks.

ALICE ensures that all visitors can get in and out in a flash by providing self-check-in and check-out capabilities. If they’ve pre-registered, then they just have to go up to ALICE, check themselves in, and then ALICE will print out a visitor badge. They can then either wait in the lobby for someone to come get them or go directly where they’re needed.

Once they’re done with their appointment, guests can click on the check-out option on ALICE and then leave straight after.

It Can Handle Walk-Ins as Well

Those who haven’t pre-scheduled an appointment won’t be a problem for ALICE. They’ll just need to use the onboard keyboard to type in vital information, then scan their driver’s license to confirm their identity.

Once ALICE has received all the necessary data, it can then check the visitor in and print a badge for them.

It Can Connect Visitors With Employees

In addition to greeting visitors in the lobby, ALICE can also perform visitor management. It’ll coordinate both audio and video calls between parties so your receptionist doesn’t have to.

ALICE can alert your employees through several methods. They include calls to their desk phones or mobile phones, connections to softphone applications, or audio calls to Team clients.

ALICE can also send notifications by text, email, or Slack notifications when guests check-in. This means that even if your workers aren’t at their desks, they can still connect with whoever’s waiting in the lobby.

It Provides Interactive Information

Often, guests will hang around the receptionist with a myriad of questions. Not only will this keep them preoccupied and unable to do other tasks, but this can also frustrate other visitors who also have questions.

ALICE can be preloaded with a number of interactive information features. They include maps, calendars, directories (company, employee, and department), web pages, local weather, transportation information, and more.

This enables guests to find pertinent information quickly, which then frees your receptionist up for more complicated matters. 

It Can Keep Track of Visitor Activity

Unfortunately, not every guest will have good intentions. It can be tough to keep track of what everyone’s doing on your premises, even if you have a good surveillance system.

Instead of having your receptionist run after everyone, ALICE can monitor guest activity for you instead. It’ll capture images of every visitor, which your security personnel can download. You can also get on-demand reporting for better security.

It Can Pre-Schedule Guests

Forget about the days when your receptionist had to literally pencil in your guests. ALICE lets them send calendar invites from MS Outlook and Google Calendar. They can also upload entire lists of guests by using the .csv import feature, which can cut down administrative work significantly.

ALICE also proactively sends email confirmations that allow visitors to pre-fill personal information before they arrive at your business. And with the previsit check-in feature, guests can also review materials so they’re prepared before they come. This means your receptionist won’t have to hand out office policy papers and surveys or set up a room for visitors to watch induction videos.

It Has Several Integrations

The main worry when implementing new technology is how seamless the connection will be. Thankfully, ALICE has several integrations, such as Cisco, Siemens, and Avaya. This means if you have a SIP-based VoIP system, all calls can be routed through that existing system.

ALICE also comes with its own hosted cloud communication service!

Automate Business Lobby Management With ALICE

If your business desperately needs help, then automate business lobby management with ALICE today. From greeting visitors and providing self-check-in and check-out capabilities, to connecting guests with employees and scheduling guests, ALICE is the perfect complement to your in-person receptionist.

So do your business (and your receptionist) a favor by adding ALICE to your business operations. Our automated receptionist can help streamline things so both your workforce and clients are happier.

Want to get started on automated lobby management? Then contact us today! We can schedule an online demonstration so you can see what ALICE can do for you.

 

A top-class lobby management system can make a lasting positive impression on your clients, and make your employees’ lives easier. It can also streamline your processes and save you money.

While this might sound too good to be true, that’s exactly what ALICE Receptionist provides for our customers each and every day. But, before you get in touch, we understand you may want to learn more.

Let’s jump right in and find out why ALICE Receptionist is the right lobby management system for your business.

Guest Scheduling System

ALICE Receptionist starts improving the efficiency of your lobby long before a visitor arrives. An employee can copy ALICE Receptionist in on a client invitation, and the system will send the visitor a confirmation email. It will also provide them with all the documentation they need to check in on arrival.

This could include documents to confirm their personal details, or health and safety forms to be signed. The email can also include information about any ID the client should bring to verify their identity.

Automatic Visitor Greetings

Your lobby is probably a busy place, but this doesn’t mean it should be impersonal. ALICE Receptionist uses motion detectors to sense when someone enters your building and greets them with a welcome video. You can even pre-record a personal message, and choose which avatars should display on the screen.

This can be a nice touch to help your clients feel more welcome and relaxed on arrival.

Health and Safety Checks

Understandably, both your employees and customers will expect you to take health and safety precautions to look after their welfare. But, this can be difficult to monitor and regulate on your premises.

This is why the ALICE Receptionist performs these tasks for you, standardizing the process to keep everyone safe. For example, our kiosks can detect if a visitor is wearing a face mask. If not, the system will advise your guest they must wear one if they wish to enter the building.

Also, ALICE Receptionist can take temperature readings. Should someone have a high temperature, the system will explain they will have to come back when their temperature is within the normal range.

You may also want to ask specific health-related questions, and ALICE Receptionist can help with this too. You can upload questionnaires, and the software will present them to your visitors. Upon completion, the forms will be stored on the system for your records.

These safeguards can help everyone in your lobby feel like they are in a secure environment.

Self-Service and Fast Track Check-In Options

Lobby management systems should be flexible enough to deal with different scenarios. Although some visitors will have filled in the documents sent to them before the meeting, others may not have done so before arrival.

The ALICE Receptionist self-check-in software will identify each person individually. It will then provide them with the next relevant options.

For example, someone who has already provided their details will be fast-tracked through the check-in process. This could involve scanning a QR code that ALICE will have previously sent them to allow them to pass through the lobby straight away.

But, if a guest needs to complete visitor entry forms, ALICE Receptionist will ensure they now complete and sign each one.

This ability to adapt to various scenarios makes ALICE Receptionist an invaluable asset in your lobby.

Visitor Badges

When a visitor has completed the check-in procedures, ALICE Receptionist can print their visitor badge. You can also include plenty of relevant information on the pass.

For example, you can program ALICE Receptionist to add a guest’s photograph, name, and which organization they are from. But, you could also record their check-in date and time. If desired, you can even add a confirmation that they passed their health screening test.

This makes it easy for an employee to check if someone in your building is authorized to be there. They can view the comprehensive details listed on their badge in seconds.

Employee Notifications

Self-service kiosks don’t just make things easier for your visitors. They also improve the lobby management process for your employees. For example, if a staff member is expecting a visitor, they may spend time waiting for someone who turns up late. This can waste your employee’s time and prevent them from getting on with other work.

Similarly, if a human receptionist has to take time out of their day to let a colleague know a visitor has arrived, this is inefficient. But, when a guest enters your building, they can use ALICE Receptionist to contact the person they are there to meet.

It’s possible to do this via an audio or video call, and an employee can even receive the call on a smart device. This means ALICE Receptionist can contact your staff wherever they are in the building.

Interactive Information Display

Your virtual receptionist can also provide your guests with a wealth of useful information. Perhaps a visitor would like to know when the next train leaves the area, and they can use the touch screen to find this information.

They could also look up the local weather, maps, or anything else that would be of use before they leave your offices. This can be helpful and leave your clients with a positive impression of your business.

Contact ALICE Receptionist Today

ALICE Receptionist is a market-leading lobby management system that can make your visitor check-in processes significantly more efficient. From greeting visitors at the door, to performing vital health and safety checks, ALICE Receptionist has you covered.

These intelligent self-service kiosks can also connect your employees and clients when they are in the building. This can help streamline their communications and save time for both parties before their meeting.

To learn more and get a free quote, contact the ALICE Receptionist team today.

Your reception area is the first point of contact when clients enter your building, and it’s essential you give them the best possible impression of your business.

If you have a busy lobby, your reception staff will be busy, queues can form, and customers can be inconvenienced. Fortunately, with the advancements in technology, you can now have a virtual receptionist service that can streamline your introductory processes and provide the ultimate client experience as soon as guests walk in the door.

Let’s dive in and learn about five crucial benefits delivered by ALICE virtual receptionist service.

1. Health Screenings

Health screening can be an important step for looking after both your clients and your employees. ALICE receptionist can recognize if a visitor is wearing a face mask, and also take temperature readings. In addition, you can create custom health questionnaires for customers to complete before they enter the building.

The system can then advise your clients of any additional steps they may need to take. This is a rapid process that allows your staff to keep a safe distance from anyone who could present a risk to their health. Your visitors may also appreciate this health and safety feature, as they’ll know everyone in your office will have followed the same procedure.

2. Fast Track Check-In

Your reception staff is already busy answering phones and dealing with other tasks, which can slow down the check-in process. This can frustrate busy clients who are in a hurry to have a meeting with your employees before they carry on to their next appointment.

ALICE virtual receptionist allows you to pre-schedule guests who are visiting your business. These clients can then easily announce their arrival by scanning a QR code. Or they could key in a visitor code supplied by the system via email prior to their arrival.

Should your clients be in a rush, they can also review the induction materials in advance. This allows them to move seamlessly through your lobby and on to their meeting in a matter of minutes. ALICE can even take a photograph of your customer as they stand in front of the screen. The system will then add the image to their visitor pass to further speed up the booking-in process.

3. Employee Notifications

ALICE virtual receptionist will also alert the relevant employee when their client has completed the check-in process. This notification is sent automatically, so there is no need for another staff member to let their colleague know a visitor is waiting. Employees don’t even have to be at their desks, as ALICE receptionist can send notifications by email, text, or even via Slack.

Although this may save just a couple of minutes at a time, this can add up to thousands of hours over an extended period. Your reception staff can then use this time to get on with other work.

Should a visitor wish to talk to your employee before they meet, there is also an option to make video and audio calls directly from the touch screen. This can be an excellent option should a client unexpectedly have to leave the building as they can still make contact with your employee.

4. Visitor Documentation

Alice receptionist can verify visitors using the ID scanning feature. The system can then provide guests with all the relevant documentation required before they can enter the building.

This could be important in a situation such as needing visitors to confirm they have read your health and safety procedures. In this scenario, ALICE can automatically request they sign a form which you can then keep on record.

You can also add custom surveys for guests to complete which can identify if you need to take any special measures for their visit. For example, this could occur if you have an area of the building that has restricted access, and a visitor could be having a meeting in that location.

Their survey answers would flag up this fact and send an alert to an appropriate member of staff who can provide them with access to their meeting room. As these surveys will be stored on your ALICE receptionist system, you can design them once, but use their time and time again.

ALICE receptionist will also print off a visitor badge. This can contain relevant information such as name, organization, and check-in date and time. This will all happen quickly and remove the risk of human error during the boking-in process.

5. Interactive Features

One of the most overlooked virtual receptionist jobs is to raise your business’s customer service levels. When using ALICE receptionist, you can give your clients access to local weather and transportation information, helping them to plan their onward journey. You could also provide welcome messages, employee directories, and even maps of your building layout.

These are all tasks that could take up a huge amount of an employee’s time. However, your ALICE receptionist can impress your clients 24/7, 365 days a year, without ever getting tired.

Learn More About ALICE Virtual Receptionist Service

The ALICE virtual receptionist service can have a transformative effect on how you greet and interact with your clients. You can reassure customers by providing health screenings to everyone who enters your building and streamlining the check-in process to avoid delays.

You can also provide clients with all the information required to ensure they have an efficient and pleasant visit to your offices. The best bit is you can customize our software to meet your requirements, and trial our system to see how it can work for your business.

For more information about ALICE virtual receptionist, and to get a free quote, contact our friendly team today.

It’s harder than ever to get good help. And that’s not because there aren’t skilled workers out there. It’s because of things like sick leave and parents having to stay home to take care of their kids.

If you’ve been the victim of the labor shortage and are at your wits end trying to find a receptionist, consider hiring one that never takes a day off: a virtual receptionist.

We’ll go over what our virtual receptionist service can do for you and your clients, below.

What Is a Virtual Receptionist?

Have you ever been to a mall or airport kiosk where there’s a big interactive touch screen display, showing you how to navigate the building or providing flight information?

A virtual receptionist is somewhat like that, but much more personable. It can be a small or large kiosk that has an on-screen personality that can greet and orient your clients. Almost like Siri or Alexa had a video-based human form.

We call our virtual receptionist system ALICE — and we can’t wait for you to meet her. These video-based receptionist systems can do a lot more than you think. We’re going over ALICE’s capabilities and what it can do for you, below.

1. They Can Greet Clients

ALICE has a built-in motion sensor that greets individuals as they walk in the door. No visitors have to search your lobby for how to get assistance. ALICE draws their attention gives them instructions — explaining that she is the virtual receptionist and will be the first touchpoint for them.

The range of motion sensor has distance settings, so you can customize when ALICE greets someone.

Once they greet the guest, ALICE…

2. Can Check Clients In

Even though it’s well past 2020, it seems that reducing the number of people in offices or waiting rooms is the way of the future. And if that’s true for you, ALICE can explain that to your clients and check them in.

Or, she can simply make sure they’re in the right place and direct them to where they need to go.

3. Provides Security

Your virtual receptionist can collect information about your clients or patients, scan drivers’ licenses, and even print visitor badge stickers with custom fields. Active visitor reports mean you can know who’s in your building at any time.

4. Can Do Health Screenings

ALICE has built-in features to keep people safe. She can check temperatures using a thermal sensor and verify if clients are wearing a mask or not.

A short survey is available for businesses that are required to have their clients confirm that they are symptom and exposure-free.

Not only will this ensure your staff stays safe, but it takes the burden of awkwardness off you. No longer do you need to put your team at risk when turning away maskless individuals.

5. Can Send Employee Notifications

If your client is checking in to see a certain employee, then ALICE can send a text message or email notification letting the employee know that their guest is here. This text or email includes the guest’s name and their company — if applicable.

You can load ALICE with your entire company directory. If your client has a question at check-in, they can call for assistance. This can be either a simple phone call, or you can provide a face-to-face interaction using a video call.

6. Can Help with Guest/Meeting Scheduling

Many of our clients use ALICE as a receptionist in buildings with multiple businesses – so clients go to the right place on the first try and not get lost. But that doesn’t mean it isn’t a perfect solution for individual companies.

ALICE can help schedule meetings for you, which is great for companies who are low on administrative help. It’s as easy as making a meeting invite and cc’ing the ALICE receptionist email account.

Once you’ve done that, the system will send a confirmation to your guest, along with an optional code that links them to any pre-appointment paperwork or forms.

Other ALICE Functions

Our virtual receptionist system can really do a lot. Along with being able to do everything above, she can:

•    Show building maps
•    Display calendars & company directories
•    Present the weather
•    Show local transportation (bus/train) times
•    Display a slide show
•    Give a customized welcome message
•    and more!

The ALICE system even has multiple language options – different voices for English and the ability to converse in several other languages. You can even pick what you want ALICE to look like. For example, changing to a male avatar. It’s fully customizable.

Your Life, Made Easier With a Virtual Receptionist

No matter what your lobby situation looks like, there’s an ALICE option for you. We have both virtual receptionist kiosks, wall-mounted displays, and desktop systems that come in a variety of sizes to fit your office. Visit our Hardware page to learn more.

ALICE is fully customizable to any business sector — from medical to tech. We’ll even send you a personalized quote, based on what you need.

But you know what’s even better about our virtual receptionist service? We offer trial options, so you can see if ALICE will work for you. Get started, here.

Do you consider your lobby management team as integral to your customer service? Well, what if we told you that 89% of customers have, at some point, stopped doing business because of poor customer service?

In recent years, there has been a shift in how people connect. Staff shortages, less face-to-face interaction, and social distancing have become the norm. As reception waiting times have crept up, not surprisingly, customer satisfaction has decreased.

It’s time to fix your receptionist and lobby management crisis with a virtual receptionist. Whatever the sector, ALICE is a virtual receptionist that can solve these problems.

But, what is a virtual receptionist? ALICE is an integrated lobby management system that can improve your customer satisfaction, increase output, and save you money.

So, let us introduce you to the award-winning ALICE and how it can speed up your reception processes.

Speed up Visitor Check-in

From the first moment, the ALICE receptionist can detect guests walking through the door and welcome them with a friendly avatar. Guests will be able to read a custom welcome message as ALICE introduces the options for checking in or directly contacting an employee.

Self-Check-in

When prompted, guests will have two choices for checking in. Firstly, they can use the convenient keyboard to fill out their details themselves. The benefit is that you will eliminate any potential errors around name spelling, and you can store the guests’ most up-to-date contact information. The second option for the visitor is to scan their license. Once scanned, ALICE will auto-complete the necessary check-in fields. The only thing your visitor will need to enter is the name of the person they are meeting.

Fast-Track and QR Code Check-in

The fast-track system is a game-changer for lobby management. At the final stage of self-check-in, guests can choose to receive a fast-track code. On their next visit, they will only need to scan a QR code into ALICE, and it will immediately recognize them.
The fast-track codes are sent to guests by SNS or e-mail.

Meeting and Event Check-in

ALICE receptionist connects to both Google calendar and MS Outlook. If an employee schedules a meeting into either of these systems, ALICE can manage the reception process.
Your guests will receive an email with a personal guest code and check-in instructions. This is ideal if you have large meetings or events.

Guests can quickly type in their code as ALICE prints their name badge. ALICE can show them an interactive map of where the event will take place. If you would rather guests be escorted through the building, ALICE will notify the relevant employee of the arrivals.

Employee Notifications

It’s general knowledge that receptionists spend a lot of time chasing employees for whom visitors have arrived. Too often the contact has popped away from their desk, and the receptionist is left trying to hunt them down. All the while, your visitor is waiting.

The ALICE receptionist system recognizes this issue and can notify employees by email, slack or also send a message directly to their mobile phones. On the ALICE screen, guests are also welcome to contact employees via a video call.

ALICE business can be integrated into your company’s telephone system and works in multi-tenant buildings.

Ensuring Safety

These days people have become more cautious about their health and safety. Through a clever recognition system, ALICE can identify whether someone is wearing a mask or not.
The specialist thermal camera allows ALICE to determine the body temperature of guests. If anyone is spotted with a fever, to keep others safe, access will be denied. For high-risk locations, you can create additional health care questionnaires.

The high-quality camera on ALICE, the best virtual receptionist, can also provide images of people as they enter the building. In the system dashboard, your employees will be able to see who visited and pull out activity reports.

A Complete Touch-Free Experience

In the current times, 80% of consumers think touchscreens are unhygienic. The ALICE virtual receptionist has evolved to offer both touchscreen and touch-free interaction methods.

If they wish to, visitors can push buttons and interact with maps directly on the screen. Or if they are one of the 80%, they may prefer to use the ALICE disposable stylus pens. Visitors can tap the keyboard buttons and maps using the one-time-use tool for a more hygienic experience.

The ALICE Virtual Receptionist Is Always on Brand

You will be sure that guests are receiving excellent customer service each and every time. There are many brandable elements of the ALICE system, so it will feel like an integrated part of the team.

For example, you can add your branding and logo to the screens, upload branded videos and voice-overs for a smooth transition. You can direct people to your website and display photos of your products or services in a rotating sequence.

ALICE receptionist is available with five English-speaking personalities and eight non-English speaking personalities. So, whatever your country or trade, ALICE will make everyone feel welcome without judgment.

ALICE Will Change Your Check-in Experience

The ALICE virtual receptionist manages all your visitor and lobby tasks to the highest standards. These unique business tools will ensure that your customers receive excellent customer service in a friendly manner.

Easily accessible information means that ALICE virtual receptionist goes the extra mile to help your guests, 24 hours a day, 7 days a week. ALICE will always be the hardest worker on your team.

With ALICE as your virtual receptionist, benefits include — remembering guests, welcoming visitors, making video calls, ensuring lobby safety, and being the face of your customer service.

Contact us today to learn more or trial ALICE as your virtual receptionist.

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  1. Can I install 5.4 if we use a Cloud Database but a local on-prem communication option?
  2. Can ALICE 5.4 be installed if our company hosts its own ALICE Database?
  3. What happens if a user is flagged during a survey?
  4. Can I upgrade my license to access new features?
  5. Do I need to pay additional fees to upgrade?
  6. Can I continue to use my trial system once the trial has completed?
  7. Can my trial cost be applied to the purchase of the final license?
  8. When does my ALICE Trial start?
  9. How much can I customize the system to meet our needs during the trial period?
  10. What type of hardware does ALICE install on?
  11. ALICE RECEPTIONIST TRIAL HARDWARE REQUIREMENTS
  12. Can ALICE track employee temperatures?
  13. How do I protect my visitors from surface-based infections?
  14. Can I use our current Thermal Camera with the ALICE Receptionist PC?
  15. Can I use thermal scanning on my existing ALICE system?
  16. If I find out a visitor or staff member reports an illness, how can I use ALICE to facilitate contact tracing?
  17. What happens if a visitor registers a high temperature or tries to check-in without a mask?
  18. How can ALICE help us if a visitor or staff member tests positive for COVID?
  19. How do we reduce the chance of surface transmission with ALICE’s touch screen?
  20. Our office is open, or we’re planning to re-open our office. How can ALICE help protect our staff?
  21. Our office is not currently accepting visitors. How can ALICE provide a professional, personal and informative experience for those who attempt to visit?
  22. Our office is open, but has limited staff. How does ALICE adapt to the changing on-site staff members?
  23. Is the person on the ALICE screen a live person?
  24. Who do visitors speak with?
  25. My employees don’t want to show video of themselves, do they have to?
  26. Will the system work with my existing phone system?
  27. I have my own hardware, can I use that and just purchase the software?
  28. Can I customize the pre-recorded video messages?
  29. Can I customize the screen with my own company’s logo?
  30. Can I have one person manage multiple directories?
  31. Can one person manage directories located in other buildings?

Can I install 5.4 if we use a Cloud Database but a local on-prem communication option?

Yes, those directly integrating with a SIP phone system can utilize the 5.4 release. The installation is only restricted if your team stores data locally using the local database option.

Can ALICE 5.4 be installed if our company hosts its own ALICE Database?

The 5.4 release is currently a cloud database-only release. Local database support for many of these features is currently planned for the first half of 2022.

What happens if a user is flagged during a survey?

The ALICE system will prevent the user from checking in without a staff member’s bypass code. They’ll be asked to contact their host to reschedule their appointment if their access is denied.

Can I upgrade my license to access new features?

All licenses can be upgraded at any point during your subscription. Please contact your ALICE Sales representative for more details.

Do I need to pay additional fees to upgrade?

All active Basic, Premium, and Enterprise subscriptions have access to software updates.

*Note: Which features are available vary per license level. See our license comparison page for more details.

Can I continue to use my trial system once the trial has completed?

If your team decides to purchase the software, you can continue to utilize your own hardware and the ALICE software settings used during the trial.

Continued use of the software is available upon request during the billing process. The License start date will be set as the day after the trial end date, regardless of the date of payment. The license key must be paid for within 14-days to continue utilization of the trial system.

Can my trial cost be applied to the purchase of the final license?

Level 3 trials include an option to get a 50% credit of the trial amount applied towards the purchase of the software license. This purchase would need to occur within 60-days of the trial’s end date.

When does my ALICE Trial start?

ALICE trials start once the initial settings of the system have been configured, installed, and verified completed. At which point, the trial will operate for the number of calendar days specified by the trial level.

How much can I customize the system to meet our needs during the trial period?

Level 2 and Level 3 trial options will include an initial discussion of how your team wants to utilize the ALICE Receptionist system. These settings will be configured at the time of installation. The system can be re-configured at any point during the trial process.

Level 1 trials are limited to a pre-set configuration, but the employees listed can be customized and updated.

What type of hardware does ALICE install on?

ALICE Receptionist is a Windows 10 application and can run on any device that meets our minimum requirements. Typical devices used for the trials include:

  • All-in-One Touchscreen PC
  • Desktop PC with attached Touch Screen
  • Windows 10 Tablets

*Note: Touchless displays can be used for internal testing, but are not appropriate when using ALICE in a production environment.

ALICE RECEPTIONIST TRIAL HARDWARE REQUIREMENTS

Please verify the purchased hardware meets the following minimum requirements for the ALICE Directory.

  • Supported Operating System: Windows 10 Pro or Enterprise
  • Touchscreen
  • Integrated or attached web camera, speaker, and microphone
  • Intel Core i5 2.3 GHz 6500 processor or better
  • 6GB Ram (Recommend 8GB or better)
  • 120 GB SATA hard drive or solid-state drive (Recommend 256 GB or bigger)
  • Ethernet Port
  • Supported Resolutions: 1920 x 1080 (Landscape) or 1080 x 1920 (Portrait)

Some features require additional hardware.

  • If Badge Printing will be used, the Brother QL-810W Label Printer with DK2251 2.4in Continuous Length Paper Tape is required.

    *Requires an Enterprise Subscription to utilize.

  • If Thermal Scanning will be used, ELO’s Temperature Sensor Pro is required.

    *Requires an Enterprise Subscription and an ELO Touch Monitor with EDGE Connect device support to utilize.

  • If ID scanning will be used, ACUANT AssureTec ID-150 Sentinel ID Scanner is required.

    *Requires an Enterprise Subscription and ID Scanner License to utilize.

Can ALICE track employee temperatures?

Temperature Scanning is a part of the Visitor Check-In process of the system, so it is a visitor oriented process. Employees can check-in as a visitor and have their temperature scanned.

How do I protect my visitors from surface-based infections?

ALICE offers motion-activated disposable stylus dispensers that can sit alongside the ALICE PC options that allows users to interact with the system without touching the surface.

Can I use our current Thermal Camera with the ALICE Receptionist PC?

ALICE Thermal and Mask Detection currently supports ELO’s Temperature Sensor Pro. Other options haven’t been announced at this time.

Can I use thermal scanning on my existing ALICE system?

Thermal Camera options are available for ELO-branded Nye / Esmeralda units as well as 02-series 32, 42 and 55in desktop, wall mount and kiosk units. If you’re uncertain of your team’s model, please contact your sales representative or e-mail [email protected].

If I find out a visitor or staff member reports an illness, how can I use ALICE to facilitate contact tracing?

The ALICE system can keep visitor records during the check-in process, collecting visitor information such as their name, contact information, host, reason for visit and check-in/out times. You can review these records at any time, including active and past visitors.

What happens if a visitor registers a high temperature or tries to check-in without a mask?

If the system detects a high temperature or no mask on a visitor, it will prevent them from completing the check-in process and notify the admin of the system. The visitor will need to contact their host and re-schedule their appointment.

How can ALICE help us if a visitor or staff member tests positive for COVID?

When using the visitor check-in feature, ALICE can keep records about your guests that can be reviewed at a later time. This information can include:

  • Visitor Name
  • Contact Number
  • Contact E-mail
  • Visitor’s Host
  • Custom Fields for Office-Specific Needs

How do we reduce the chance of surface transmission with ALICE’s touch screen?

  • A disposable stylus dispenser can be purchased to allow users to interact with the ALICE Directory without touching the screen. Contact your ALICE sales representative for more details.
  • Operator Mode can be enabled so motion detection triggers will place a call to an employee or group of employees in charge of handling communications with visitors.
  • A simple hand sanitizer station can be placed alongside the unit.

How can ALICE help us if a visitor or staff member tests positive for COVID?

  • When using the visitor check-in feature, ALICE can keep records about your guests that can be reviewed at a later time. This information can include:
    • Visitor Name
    • Contact Number
    • Contact E-mail
    • Visitor’s Host
    • Custom Fields for Office-Specific Needs

Our office is open, or we’re planning to re-open our office. How can ALICE help protect our staff?

The visitor check-in process can help filter out potential high-risk visitors through:

  • Required pre-screening safety videos or signed agreements of the office’s COVID policies.
  • Temperature Scanning – Prevents Users from logging in if their temperature level is elevated.
  • Mask Detection – Prevents users from checking in if a mask is not detected on their face.
  • Temperature Scanning – Prevents Users from logging in if their temperature level is elevated. This feature requires an additional hardware purchase. Contact your ALICE sales representative for more details.

Our office is not currently accepting visitors. How can ALICE provide a professional, personal and informative experience for those who attempt to visit?

A greeting video of our “Jackie” avatar can be configured on the system to inform visitors that the office is not open.

The new AI Avatars feature can be used to create a customized message to inform visitors of your office’s current status. Additional costs apply. Contact your ALICE sales representative for more details.

Two-way video call support allows your visitors to have a personal face-to-face conversation with your team remotely.

Additional information can be provided on the system using informational videos, images and messages to keep visitors informed or direct them to alternative resources – such as:

  • Your website to review and submit information.
  • Instructions on how to reach another office that is accepting visitors.
  • Information on your team’s re-opening plans.

Our office is open, but has limited staff. How does ALICE adapt to the changing on-site staff members?

  • Administrative staff can use the ALICE Portal’s Membership feature to easily add or remove employees from the Directory without deleting their data.
  • A one touch call button can be configured to dial a group of employees to help make sure visitors
    can reach a staff member. Whoever answers will then be connected to the visitor.
  • If a visitor can complete a task without needing to speak to a team member, you can display instructions on the ALICE system in a video, image or custom message format. Such as:
    • Delivery Instructions
    • Application Submission Procedures
    • Maps to different locations in the building

Is the person on the ALICE screen a live person?

Yes, but there are also some pre-recorded video clips. For instance, in self-service mode a pre-recorded welcome message initially provides virtual reception to a visitor. After visitors are greeted by ALICE, they can contact a live employee or receptionist using the ALICE touch screen.

Who do visitors speak with?

Currently, the ALICE automated receptionist system is configured to connect visitors with your own employees. That means you can have a designated employee (receptionist) who manages all visitor interactions, or you can have visitors use the employee directory to connect directly with the person they are there to see.

My employees don’t want to show video of themselves, do they have to?

No, for customers who prefer to only have visitors speak with employees and not see employees using the two way video feature, we offer audio only and one way video communications.

Will the system work with my existing phone system?

Yes! ALICE Virtual Receptionist software can be configured to work for on-premises Voice Over IP (VoIP) phone systems, hosted VoIP phone systems and analog phone systems.

I have my own hardware, can I use that and just purchase the software?

Yes, some minimum hardware requirements need to be met, but you are welcome to provide your own hardware and simply purchase the ALICE Virtual Receptionist software.

Can I customize the pre-recorded video messages?

Yes, you can record your own, or use our Video Production partner to have professionally recorded videos created for your custom messages.

Can I customize the screen with my own company’s logo?

Yes, we provide the files for your art team to use to brand the screen with your company name and/or logo.

Can I have one person manage multiple directories?

Yes, your employee can connect to multiple directories to manage the automated virtual receptionist system at different locations within your building.

Can one person manage directories located in other buildings?

Yes, even if those buildings are in other parts of the country. ALICE Virtual Receptionist is no ordinary automated receptionist system—it is the most efficient and flexible Virtual Receptionist on the market!

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