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Top Visitor Management Solution Awarded to ALICE Receptionist

Top visitor management solution in customer satisfaction won by ALICE Receptionist, according to SoftwareReview, a leading authority on enterprise software insights.

LAS VEGAS, Jan. 28, 2025 – ALICE Receptionist’s advanced virtual front desk and visitor management kiosks revolutionize visitor interactions in government buildings and community facilities. These kiosks seamlessly address visitor needs in understaffed or unstaffed lobbies, helping organizations save time and reduce costs.

Why ALICE Receptionist Outperforms in Visitor Management

Notably, ALICE Receptionist earned a remarkable +93 Net Emotional Footprint for Customer Satisfaction. This performance reflects user feedback on 27 critical elements of provider relationships. This includes strategy, service experience, product experience, conflict resolution, and contract management. Users rated the ALICE Receptionist team with a perfect 100% for effectiveness, knowledge, friendliness, and care. Ultimately, this award highlights ALICE Receptionist’s dedication to client satisfaction.

We are thrilled to receive this recognition from SoftwareReview,” said CEO Mike Yoder. “Our goal is to enhance visitor experiences and optimize operations. This award reflects our team’s commitment to exceeding expectations.”

The published Emotional Footprint Awards and Diamond infographic are drawn directly from validated user reviews and insights.

With over a decade of experience, ALICE Receptionist has proven to be a trusted partner in providing consistent visitor management and front desk experiences. City and county governments, court systems, and emergency management services use our solution.

About ALICE Receptionist

ALICE Receptionist provides an all-encompassing front desk and visitor management platform for organizational lobbies. Through its virtual front desk and visitor management software, ALICE Receptionist elevates visitor experiences, enhances security, saves time, and boosts satisfaction for organizations worldwide.

To learn more about ALICE Receptionist, visit www.alicereceptionist.com

Contact

Mike Yoder | CEO
702-284-7312
[email protected]

About SoftwareReviews

SoftwareReviews is the enterprise software market’s most comprehensive source of buyer data and insights. By gathering customer experience data from IT and business professionals, the SoftwareReviews methodology offers detailed, credible insights into the complexities of selecting and purchasing enterprise software.

To learn more about SoftwareReviews and its software provider review surveys, visit SoftwareReviews.com

ALICE Receptionist launches three products that automate front desk and visitor management, saving time and boosting productivity.

ALICE Receptionist Front Desk

Create a professional first impression with fast, high-quality services, even without on-site staff. Through proactive greetings, direct communication with staff, and self-help information services, the ALICE Receptionist Front Desk ensures a seamless visitor experience.

ALICE Receptionist Front Desk streamlines visitor communications, enhances satisfaction, saves time, boosts security, and reduces operational costs. With this solution, your on-site staff can stay safely behind secured doors, or remote team members can efficiently manage interactions, providing the ultimate balance of convenience and security.

 How ALICE Receptionist Front Desk Works

ALICE Receptionist Visitor Management

Improve visitor satisfaction, workplace security, and analytics using fast and efficient check-in software. This solution ensures compliance and enhanced security with self-serve check-in, document signatures, screenings, and questionnaires. Your team is notified of visitor activity and security events while collecting more reliable visitor analytics.

ALICE Receptionist Visitor Management effortlessly manages visitor check-ins, screening, and document review while keeping your team informed. Consistent procedures reduce risks, assure compliance, and improve visitor data, providing your team peace of mind. 

How ALICE Receptionist Visitor Management Works

ALICE Receptionist Visitor Management + Front Desk

Operate at peak efficiency with ALICE Receptionist Visitor Management + Front Desk. This complete solution provides full lobby coverage with personalized greetings, direct communication to staff through audio, video, or  Microsoft Teams calls, and compliant check-in processes. Maximize visitor satisfaction while keeping your team secured and informed of visitor activity and analytics. 

ALICE Receptionist Visitor Management + Front Desk delivers the highest level of value, efficiency,  visitor satisfaction, security, and savings, providing your visitors with the best experience while allowing your team to excel. 

Schedule a personalized demo today to see how ALICE Receptionist can streamline and secure your lobby.

ALICE Receptionist Microsoft Teams Integration

ALICE Receptionist Microsoft Teams integration directly connects front desk calls to an employee’s Microsoft Teams clients and mobile app. This integration eliminates the need to install, maintain, and train staff on third-party video softphones, maximizing your productivity.

As with any other call from ALICE Receptionist, visitors select the employee, department, or service they wish to connect with. Once selected, ALICE Receptionist rings the employee’s Microsoft Teams client, simplifying the call process and adding certain Microsoft Teams features. For example, employees can replace or blur their background for a more professional image when working from home.

ALICE Receptionist Teams Integration

ALICE Receptionist Microsoft Teams integration for calls and notifications reduces your administrative footprint and employee training needs. When paired with other integrations, such as Office 365 for appointments and Active Directory syncing, your team can focus on the work that matters.

In 2024, customers reported 97% satisfaction with how ALICE Receptionist enables productivity and saves time. Microsoft Teams integration is another step in helping innovate lobbies through automation, quickly connecting visitors with their problem solvers.

 Front Desk solution features like these won ALICE Receptionist a Gold Medal in the Visitor Management category, with a 95% satisfaction rate in its unique features.

Schedule a personalized demo today to see how ALICE Receptionist can streamline and secure your lobby.

APCO Kiosks Featuring ALICE Receptionist Software

APCO kiosks at their 2024 public safety communications conference prominently featured ALICE Receptionist software. In addition to informing attendees of event details, the event highlighted ALICE Receptionist’s ability to revolutionize public information and emergency communication in unmanned and off-hours police stations. 

A public emergency communications kiosk seamlessly connects community members with 911 dispatch services. A key benefit is that it is accessible to all community members. ALICE Receptionist accommodates individuals with disabilities using ADA access features and TTY support.


ALICE Receptionist integrated into police stations and other public buildings enhance emergency services and ensure community members can access vital information and assistance.

The APCO kiosks also highlighted the flexibility of the ALICE receptionist software. Customized AI avatars gave attendees clear instructions and information about classes and presentations. 

Reliability is key for emergency services. ALICE Receptionist has a proven track record with over 10 years of experience serving government agencies, expanding the accessibility and reach of their services. 

This year, Info-Tech Research awarded ALICE Receptionist a Gold Medal. Customers surveyed reported that the software is effective and efficient, with a 97% rating. This 97% rating also matches how customers rated ALICE Receptionist’s ability to enhance security and save time.

Book a personalized demo to see how ALICE Receptionist can serve your community. 

What are visitor management techniques? Elevating your visitor experience makes a lasting impression on your clients. We’ll cover key techniques to improve your visitor services and discuss the technologies that enhance them.

Welcoming Your Guest

A warm and welcoming greeting sets the tone for a visitor’s entire experience. Moreover, the significance of a friendly and prompt greeting cannot be overstated; it conveys professionalism, attentiveness, and respect. 

However, with the challenges of staffing and maintaining lobbies, it’s difficult to guarantee a prompt, consistent, and friendly greeting for every guest.

Modern visitor management kiosks and front desk software equipped with a digital receptionist avatar bridge this gap by proactively greeting guests through motion detection. This technology ensures visitors are acknowledged and welcomed when entering your lobby.

Connecting Employees and Visitors Seamlessly

What Are Visitor Management Techniques? Face-to-face video calls help connect visitors with staff

Efficiently connecting guests with their hosts is crucial in maintaining a smooth flow of operations and ensuring visitor satisfaction. For instance, delays or confusion in this process lead to frustration on both ends.

Implementing building directories equipped with video call functionality directly connects guests with their host, saving time for everyone. Visitors communicate face-to-face with their hosts, building a relationship with their problem solver while employees verify their guests and provide access from the safety of their desks.

Streamlining Check-In Processes

Automated check-in systems that include induction processes and security checks drastically improve efficiency and reduce wait times. These systems ensure that all necessary protocols are followed without the need for manual intervention, allowing for a quicker and smoother check-in experience.

Providing Accessibility

Accessibility is a critical consideration in any lobby. Visitors who use wheelchairs or have hearing impairments face challenges when accessing services.

A kiosk with video call functionality addresses these challenges by providing a direct line of communication for visitors with accessibility needs. This ensures that all visitors receive the assistance they require promptly and effectively. Closed captions and other information services provide resources for hard-of-hearing individuals. 

Connecting Employees and Visitors Seamlessly

What Are Visitor Management Techniques? Branding your lobby can help.

Your lobby is an extension of your brand and offers a prime opportunity to showcase your organization’s values. Designing your lobby to be consistent with your branding re-inforces your identity with clients.  

Kiosks equipped with digital avatars can also provide customized messaging for your organization, ensuring guests are greeted with an on-brand message. These kiosks can also be branded digitally or physically with your logo, fitting into the rest of your lobby decor.

Leveraging Data for Continuous Improvement

Every client base is different, so receiving direct customer feedback is essential for continuously improving your processes and services. Visitor management systems that include surveys at check-out provide valuable insights into the visitor experience. Usage reports are also helpful in tracking how users utilize your visitor management and front desk kiosk, without the users needing to provide direct feedback.

In addition, these systems generate detailed reports on visitor data, allowing you to continuously identify trends, address issues, and make informed decisions to enhance your visitor services.

The Importance of Visitor Services

Visitor services are crucial for creating a positive first impression and ensuring smooth operations. Technology enhances these services with automated check-in systems, digital receptionist avatars, and video call kiosks, which streamline processes and improve accessibility. These innovations ensure visitors are promptly greeted and efficiently connected with their hosts, reflecting the organization’s professionalism and values.

best guest management software ALICE Receptionist Gold Medalist

Learn how our customers rate ALICE Receptionist’s ability to enable productivity, enhance security, save time, and revolutionize their lobby. Their reviews, gathered by Info-Tech Research Group, earned ALICE Receptionist a Gold Medal in visitor management software.

Why Organizations Rely on ALICE Receptionist

best guest management software for Large Organizations

ALICE Receptionist leads the Visitor Management System (VMS) market by automating the lobby without compromising the visitor experience. Proactive greetings and streamlined visitor processing improve operations while maintaining a welcoming atmosphere. 

Large organizations with more than 5000 employees find tremendous value in ALICE Receptionist. Every large-scale organization planned to renew their subscriptions, underscoring the system’s effectiveness and reliability. ALICE Receptionist enhances productivity by keeping employees focused and creates a safe and secure workplace with remote interactions, screenings, and door access control.

How Customers Rate the Product Experience

best guest management software composite score

ALICE Receptionist consistently receives high marks from its users. A remarkable 97% of customers say they plan to renew their subscriptions, and 90% are likely to recommend the product to others. These metrics speak volumes about our customers’ overall satisfaction and trust in ALICE Receptionist. 

Customers reported improved efficiency and productivity, with 97% finding it effective and time-saving. Additionally, 95% of customers praise its unique features, which set ALICE Receptionist apart from other visitor management solutions. The software’s reliability also received a high score of 92%. 

What Customers Are Saying About ALICE Receptionist

best guest management software customer review

The feedback from ALICE Receptionist users is overwhelmingly positive. One business leader in the finance industry remarked, ‘I haven’t found another product that allows you to replace a receptionist with a device that essentially performs the same function, but more effectively.’ This sentiment is echoed across various reviews, highlighting the system’s ability to save time, enhance efficiency, and boost overall staff performance.

The ALICE Team’s Commitment to Excellence

best guest management software sales and support team performance

The success of ALICE Receptionist is not just about the software. The ALICE Technical Support and Product Specialist Team has earned perfect scores in being effective, knowledgeable, and friendly. This dedication to customer satisfaction ensures users have a positive experience from implementation to daily use. Reliable, friendly, and knowledgeable support staff gives organizations confidence in their investment.

Best Guest Management Software: ALICE Receptionist

With its array of innovative features and exceptional visitor experience, ALICE Receptionist is setting the standard for the future of visitor management systems as the best guest management software. The system not only automates the lobby but also enhances security and productivity. 

As organizations seek cost-effective ways to optimize their operations, ALICE Receptionist stands out as a solution that saves time, improves efficiency, and supports innovation. Its ability to reliably enhance team performance and meet the unique needs of large organizations makes it a vital tool for modern organizations and an Info-Tech gold medalist in the visitor management category.

What are the types of access control? In this article, we’ll provide an overview of the different types of access control systems and how they play a critical role in safeguarding your office. (more…)

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