When guests check-in, ALICE notifies employees by either a mobile text message, Slack, or e-mail.
Live Video/Audio Call Notifications
When visitors use the Employee Directory, they can call an employee. Employees can receive video calls on their PC or a phone call to their Teams client, desk phone, or mobile phone.
ALICE comes with its own hosted cloud communication service which is included at every ALICE subscription level at NO additional cost.
If your company has a SIP-based Voice over IP phones (VoIP) system such as Cisco or Avaya, ALICE can easily route all calls through your existing communications system.
Motion detection sensitivity can be adjusted to detect visitors close by or across the room.
ALICE video personalities
Choose from two AI Receptionist avatars.*
Customers can have a custom greeting created for their organization, ** or choose to record their own personalized video personality.
*Some language options use pre-recorded individuals.
** Additional fees apply for ALICE-made custom videos. No fees apply for customers who implement their own receptionist videos on the system.
Reach employees anywhere
Employees can be reached on any number of communication devices, including desk phones, mobile phones, soft-phones, and audio calls to Teams and clients.
When using the ALICE video client, the employee is presented with a live video stream of the lobby and visitor and can simply click on the answer button to be connected with the visitor in a 2-way video call.
Are you a business looking to cut costs while still providing an efficient, friendly visitor experience? If so, ALICE Receptionist may be the perfect solution for you. This virtual assistant eliminates the need for physical receptionists, which can be costly to employ and manage. With ALICE Receptionist, visitors enter their information into an interactive virtual kiosk that is connected to a visitor management system. Once all the necessary information is entered, ALICE quickly connects the visitor with their desired contact by making a call through the virtual kiosk.
ALICE Receptionist can even assist any visitors who need a little extra guidance. With its interactive information services, it’s practically like having a personal helpful guide on hand 24/7. ALICE can even be programmed to direct guests right where they want to be, whether it’s to other departments or to other floors in the building.
ALICE Receptionist is a great way for businesses to significantly improve their office security and maximize efficiency. No more waiting around at the physical desk, signing guest books or leaving messages behind; with our virtual receptionist visitors get connected promptly and securely. Your visitors will no doubt appreciate that convenient and pleasant experience.
Unlock the power of our virtual receptionist kiosk today and never worry about staffing your front desk ever again. Benefit from our helpful staff and support and an easy onboarding process so you can have a virtual receptionist service working for your business in no time, giving you more time to focus on other important aspects of your business.
ALICE Virtual Receptionist can help your business save time, money, and resources while providing an efficient experience for your visitors. ALICE Receptionist is the virtual assistant solution of choice for businesses looking to improve their visitor management process. It’s easy-to-use virtual kiosk can capture essential visitor information and provides a 2-way audio/video link between employees and visitors.
With ALICE, large corporations and even a small business can save time, money, and resources while still providing an exceptional experience for their guests. Our virtual receptionist kiosk manages your visitors during business hours, after hours, and around the clock.
Is ALICE Receptionist a virtual receptionist service?
No. ALICE Receptionist is a virtual receptionist solution. It allows businesses to greet and manage visitors easily, quickly, and securely. With its interactive capabilities, an ALICE receptionist kiosk can perform many of the same tasks that a staffed front desk would.
However, ALICE should not be confused with virtual receptionist services or answering services. It is not a call answering service for business calls, so it does make phone calls or answer incoming calls. It does not do data entry or schedule appointments nor can it be used to take a message.
It is, however, the perfect all-in-one visitor management system that will help streamline your business.
Are virtual receptionists secure?
Yes, virtual receptionists are actually more secure than physical reception desks. ALICE virtual receptionist software has been designed with security in mind, providing two-way audio/video links and additional data protection measures. With a digital approach to the front desk, visitor information remains safe and secure.
Is ALICE Virtual Receptionist more expensive than hiring a receptionist?
With ALICE virtual receptionist, you can actually save on the costs associated with hiring a physical receptionist such as wages and benefits. Not to mention that its additional security features provide businesses peace of mind by ensuring all visitors are properly identified and tracked, thus reducing the risks of fraud or theft. Ultimately, choosing a secure yet cost-effective solution like ALICE is the ideal way for companies to ensure their visitors are welcomed in a safe manner while saving money at the same time.
What makes ALICE virtual receptionist different from other virtual receptionists?
ALICE is the next-generation virtual receptionist providing hassle-free visitor management for large and small businesses. Say goodbye to manual check in processes and welcome an automated solution that offers a professional way to interact with visitors, coupled with premium security features guaranteeing client data protection. With ALICE’s powerful kiosk system, interactive services & two-way audio/video links, you will never have to worry about manning your front desk again.
If your business is considering hiring a good virtual receptionist service, ALICE is the better choice.
Employees have the ability to see and speak with visitors who are in the lobby before they go out to greet or “buzz” them in.
Visitor Image Capture
ALICE captures images of visitors, which can be reviewed and downloaded by company security personnel.
Employees have the ability to turn on the ALICE Directory
camera to remotely watch their lobby area from the convenience of their desk.
Reports include guest information, which employees were visited, when the guest arrived, when the guest left, and other information collected through custom questions or fields.
Reports are available for all calls made from the ALICE kiosk.
Reports include what employee was called, at what time,
and how long the call lasted.
With the ID Scanning feature, ALICE is able to scan a guest’s government ID (Driver’s license). ALICE can validate the ID and use the information collected to fill in the check-in form.
With the Visitor Screening feature, ALICE can screen visitors against the US Consolidated and Private screening lists and prevent them from completing a self-check-in while alerting a designated employee that a visitor was found on the consolidated screening list.
Scheduling a guest
To schedule a guest, simply send a calendar invite from MS Outlook or Google Calendar and .cc the ALICE Receptionist email account. You can also upload an entire list of guests using the .csv import feature. When using the .csv import, groups can also be defined in order to enable a group check-in once they arrive.
ALICE sends email confirmations to your guests along with a unique code they can use to pre-fill their personal information before they sign-in.
Visitors can review materials ahead of their visit using the pre-check-in. From a browser on their PC or mobile device, they can verify their personal information, sign documents, answer survey questions, watch induction videos, review office policies, and more.
Import a bulk list of guests for check-in at a future date. You can also specify which guest belongs to a group to enable group check-in. Guests who are scheduled can also have their temperature checked. If they have an elevated body temperature, they will be informed they cannot complete the visitor check-in process and will be asked to reschedule with their host.
ALICE can present a list of health and wellness questions to the visitors during the visitor sign-in process. If a user is flagged based off a response, they’ll be prevented from check-in through the self-service kiosk and asked to reschedule with their host.
ALICE collects information including Name, Organization and Contact number for each guest.
ALICE can scan guest drivers licenses to collect and verify the identity of the guest.
ALICE allows companies to define custom fields to collect information from guests as part of the check-in process. Fields such as Citizenship, Email Address, and Phone Number are a few common examples.
ALICE prints self-adhesive visitors badges for each guest.
ALICE provides on-demand reporting on guest activity data.
Face Mask Verification
ALICE will verify that visitors are wearing a face mask during the check-in processes. If they are not wearing a face mask, ALICE will inform them one is required to enter the building.
With Temperature Check, ALICE utilizes its thermal camera to scan the visitors and determine their body temperature. If the temperature exceeds the configurable acceptable temperature range, they will be informed they can not complete the check-in process due to an elevated body temperature.
ALICE can present a list of health and wellness questions to the visitors during the check-in process.
Registered visitors can Fast Track check-in by simply scanning a QR code or typing in their visitor code that was provided from the ALICE system.
Groups who are checking in together can have one individual check in the entire group using a single code.
Guests who have been pre-scheduled can Fast Track check-in using the appointment code generated by ALICE and delivered to them via email before their visit.
Pre Check-In Guests
Pre-scheduled guests can review materials before their visit using their PC or mobile device.
ALICE can collect a photo of the guest as they check in. The guest’s photo is included on the visitor badge when printed.
With the ID Scanning feature, ALICE is able to scan a guest’s government ID (Driver’s license). ALICE can validate the ID and use the information collected to fill in the check-in form.
With the Visitor Screening features, ALICE can screen visitors against the US Consolidated or Private screening list and prevent flagged guests from completing a self-check-in. The system will alert a designated employee that a visitor was found on the screening list.
When guests check-in, ALICE notifies employees by either a mobile text message, email, or Slack notification.
Live Video/Audio Call Notifications
When visitors use the Employee Directory, they can call an employee directly. Employees can receive video calls on their PC, or a phone call to their desk or mobile phone.
Induction documents can be any PDF form that your organization may need visitors to review during the check-in process. If desired, a signature can be required.
Induction videos are useful for organizations who need to present safety information or other types of video content before visitors are allowed in the building.
Custom check-in surveys can be created, with certain answers flagging individuals and alerting staff.
Acknowledgment valid till
Both induction documents and videos can be assigned a period for which the visitor’s acknowledgment is valid. If set, ALICE will not present the induction document or video to the returning visitor again until the valid date has expired. Acknowledgment valid periods can be set for weeks, months, and years.
When a guests completes the check in process, ALICE will print a visitor badge with adhesive backing. The visitor badge can include information such as:
Visitor management is essential for organizations looking to promote safety, security, and compliance. By requiring visitors to sign in and tracking their movements while on premises with real-time location monitoring, companies can ensure the well-being of both guests and employees alike – all while meeting legal documentation guidelines as required by law.
Visitor management helps organizations make informed decisions and create a hospitable atmosphere. Through data collection and analysis, businesses are able to gain deeper insights into visitor traffic activities while providing their guests with an efficient check-in process that ensures they have a positive experience from start to finish.
Visitor management systems typically collect important pieces of information including the visitor’s name, company name, the reason for their visiting, a photo ID, and a signature. Our visitor management software can be programmed to request additional information from guests such as their email and citizenship.
Visitor identity can be verified using a government-issued photo ID such as a driver’s license or passport. Some systems may also use biometric ID verification such as fingerprints or facial recognition.
Yes, many visitor management systems can be integrated with other systems such as access control or security cameras.
The length of time visitor information is stored depends on the specific system and the regulations in the organization’s industry or location. Some systems may store information for a few days, while others may store it for years.
Yes. Visitor management systems have evolved to provide greater flexibility and convenience. With cloud-based software and systems, organizations can access their visitor system from any device with an internet connection, allowing for easy remote check-in and efficient control of visitors.
With the current worldwide coronavirus (COVID-19) outbreak, businesses are implementing lobby management policies and procedures to ensure employee safety as well as reduce the risk of an in-office infection that could affect both employees’ health and business continuity.
ALICE Receptionist’s most recent update helps our customers by addressing coronavirus related visitor policies at different points in the visitor management process.
Remote Communications / Social Distancing
First point of contact
As the first point of contact with visitors to many buildings, ALICE Receptionist can play a unique role in helping our customers screen visitors with questions related to COVID-19 (coronavirus).
Seamless Remote Communications
Using ALICE Receptionist’s remote communications features, visitors and guests communicate via video call with employees in the building or working from home. This helps eliminate or reduce unnecessary in-person contact with visitors
Not Accepting Visitors Video & Message
The Not Accepting Visitors video gives businesses the ability to inform guests who arrive that, due to the coronavirus outbreak, visitors are currently not being accepted in the building. In addition to the greeting video, a visual message can also be displayed on the screen with this or other information the business can define.
Visitor Questionnaire Video & Message
The Coronavirus Visitor Questionnaire video asks visitors who arrive to at a building a series of questions related to the coronavirus. If they answer “yes” indicating they may have been exposed to the coronavirus, they are informed they will need to reschedule their appointment. In addition to this greeting video, a visual message can be displayed on the screen with this or other information the business can define.
COVID-19 Not Accepting Visitors greeting
COVID-19 Visitor Questionnaire greeting
COVID-19 Per-Check In Video
Pre-Check In Visitor Questionnaire
The Pre-Check In questionnaire video ask visitors a series of questions related to the coronavirus at the beginning of the check in process. If the visitor answers “yes” to any of the questions, indicating they may have been exposed to the coronavirus, they are informed they will need to leave and reschedule their appointment. They are also instructed that they can use the ALICE screen to contact their host and inform them of the need to reschedule.
Custom Pre-Check In Video
As with all of the videos used to greet and inform visitors using the ALICE Receptionist system, businesses are able to replace the pre-check in video we provide with their own customized video. This provides businesses the ability to present information to their guest that is specific to their business and guest policies.
A new coronavirus visitor questionnaire induction document is now available for businesses to add to their ALICE Receptionist check-in process. This questionnaire asks visitors a series of questions related to the coronavirus. If the visitor answers “yes” to any of the questions, indicating they may have been exposed to the coronavirus, they are informed they will need to leave and reschedule their appointment. This questionnaire can be configured to require the visitor signature to affirm they have read the questions and answered truthfully.
Custom induction document
Businesses are also able to create their own customized coronavirus induction document to be displayed during the check in process.
COVID-19 Check In Induction Questionnaire
As mentioned above, ALL ALICE Receptionist provided videos can be replaced by a customer with their own customized videos. This ability extends to the newly provided coronavirus related videos.
Custom Information, Messages and Induction documents
ALICE Receptionist customers have always been able to incorporate custom content into the ALICE Receptionist visitor management software. Doing so allows businesses to personalize the visitor greeting and check in process. The ability to add updated guest policies, health and safety policies, or other information to be presented to visitors and guests is an integral part of the ALICE Receptionist system. That customization also applies to all the coronavirus information provided by ALICE Receptionist.
ALICE covers all the key aspects of visitor and lobby management that companies are looking for.
Visitor Management Software For Every Business
ALICE Receptionist specializes in transforming your current office lobby management and visitor registration system with an easy to operate, virtual visitor receptionist.
Improve Your Lobby Management
How you manage visitors and the sign-in system for your office is an important decision, especially when you have hundreds of clients and customers coming through your doors. First impressions can make a huge difference in how a customer views or interacts with your business. It is crucial to ensure that information is communicated without delay providing a seamless initial interaction.
That’s where ALICE Receptionist comes in. We provide a lobby management and visitor receptionist software platform that helps you easily register every person who walks through your doors. Upon entry, the visitor check-in process can help manage most of the repetitive aspects of the client/customer interactions improving communication and enhancing the customer experience with assured consistency.
Simplify your processes and gain confidence that your front office visitor interactions run smoothly with a visitor receptionist system from ALICE Receptionist.
Today, most lobby management software systems are small and attached in some fashion as an afterthought to a fixture in your current lobby set up. There are options with iPads and laptop computers that let your office manager check people in and out available on the market today, but unfortunately, those options are difficult to use and can get overlooked. We usually find this equipment often becoming unused or forgotten.
ALICE Receptionist is unique in the lobby management space by offering various highly visible devices such as floor standing kiosks and large screens that are easy to access and use for your team and, more importantly, the customers visiting your office. This offering makes the check-in technology easy to spot and interact with so visitors can freely engage with your business in an easy and intuitive format.
In addition to high-visibility devices, we incorporated video and audio communications between the ALICE kiosk and your team as a vital component to the visitor management process. Instead of just focusing on the automation of a check-in process, ALICE ensures things are running smoothly by keeping the human element ingrained in your lobby management. See our demo here (link) for a quick overview showing how our video solution taps your current employee team directly to improve customer communication!
Solutions For Every Aspect Of Lobby Management
Several different components make an effective lobby management system, and we have identified key elements to help ensure your visitor management system manages the essentials every day.
With ALICE, your visitor management system has the following capabilities:
No matter which of these functions stand out to you the most, we’ve got you covered. At ALICE Receptionist, we also know how complex navigating the world of lobby management can be, which is why we’ve created a system that lets you provide interactive information guests can fully interact with.
Common uses include:
No other visitor management company is as connected when it comes to communication protocols. The ALICE Cloud service can provide communications, or we offer Enterprise ready integrations to communicate with your current providers seamlessly.
Whichever of these needs aligns with your offerings, know that we’ve got you covered with conveniently managing your lobby.
The ALICE Receptionist Process
Step One: Get In Touch With Our Team If you’re ready to transform your visitor check-in system, start by reaching out to our team. (link) We are available by phone, email, or contact form, giving you plenty of different options when it comes to getting in touch. No matter which method works best for you, we’ll be ready to help get you going!
When you first reach out, we’ll speak with you about exactly what you’re looking for and what your business does. This conversation lets us get a clearer picture of which services and packages might work best for your team. We’ll also allow you to ask us any questions you might have about our service, clearing up any items of importance, and preparing you for your new system!
Step Two: Receive A FREE Quote For Services
No one wants to dive straight into a contract without understanding the costs and benefits. That’s why we put together a 100% free, no-obligation quote for our services. After your first conversation with us, we’ll sit down and look at our data and start creating a quote for your business.
We know that every office is a little different, so we customize each package. That way, you don’t get charged for services you don’t need, and additionally, you don’t miss out on any potential opportunities!
Step Three: Setup & Implementation
Once you’ve signed your agreement, we jump right into action! We’ll put together your technology package and ship it out to your office. Every piece of equipment is shipped out as quickly as possible, ensuring you can get your new software up and running quickly. When the technology arrives, our team will get in touch with you to help you get everything organized and put together!
Usually, at this time, we receive questions about set up fees and potential training costs. We are pleased to inform you that at no additional expense to you, we assign a dedicated support agent who will remotely guide you through the set-up process and answer any questions you may have as you get everything working correctly. This resource will also be available to provide product training and help troubleshoot any issues that arise, ensuring you’ve been set up for success!
Step Four: System Launch
Now that we’ve set up your technology and it’s ready to go, it is time to get to work!
Once live, our support team is available to guide you through any questions and ensure that things are operating smoothly. Armed with tips and tricks and a collection of best practices we’ve assembled from clients over the years, you’ll find a great resource of information and assistance in your ongoing support team.
Know that you’ve got the ALICE Receptionist team on your side ready to help you with any aspect of your new lobby management set up.
We’re Your First Choice For Virtual Lobby Management Software
We’ve been serving clients in the USA and worldwide for years, helping them effectively manage visitors and keeping their front office running smoothly. When you decide to work with our team, rest assured that you have the full support of one of the top virtual assistant solutions in the nation.
Change The Way You Manage Your Visitors
Start running your lobby more efficiently, effectively, and productively. Reach out to the team at ALICE Receptionist to learn more today.
Step into the future with a virtual receptionist.
Contact our sales team today: (702) 284-7377
Contact our sales team today: