Since the pandemic hit, companies in the manufacturing industry have faced severe challenges. New risks and major disruptions created numerous challenges as many manufacturing companies are trying to recover their lost revenue and streamline their supply chain.

During Q1 2020, manufacturing companies closed facilities and restructured their employees’ work environment in ways that would permanently impact their business. The phrase “hybrid work” was introduced, and employees’ work models changed, blending in-office, remote, and on-the-go workers. The lobby receptionist was one of the most challenging positions in this new environment.