Since the pandemic hit, companies in the manufacturing industry have faced severe challenges. New risks and major disruptions created numerous challenges as many manufacturing companies are trying to recover their lost revenue and streamline their supply chain.
During Q1 2020, manufacturing companies closed facilities and restructured their employees’ work environment in ways that would permanently impact their business. The phrase “hybrid work” was introduced, and employees’ work models changed, blending in-office, remote, and on-the-go workers. The lobby receptionist was one of the most challenging positions in this new environment.
Every month throughout 2022 and 2023, over 50 manufacturing companies assigned operational executives and facility managers to begin researching online for alternatives to live receptionists in their corporate lobbies. A considerable uptick has been seen in online search phrases such as Virtual Receptionist, Lobby Management, Visitor Management Systems, and Lobby Kiosks.