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Public Safety Kiosk for Police & Fire Stations
Provide 24/7 kiosk access to emergency services for police and fire station lobbies
The ALICE public safety kiosk delivers secure, 24/7 lobby kiosk access to emergency and non-emergency services in police and fire station lobbies, even when your front desk is unstaffed.
Watch how the ALICE public safety kiosk connects citizens to 911 dispatch.
Nashoba Valley Regional Dispatch District deployed ALICE to give deaf and hard-of-hearing residents a reliable way to contact dispatchers at unstaffed stations.
“ALICE Receptionist has helped NVRDD and its member departments bridge an important communication gap between the deaf and hard of hearing community and public safety. It provides an accessible and reliable way for individuals to connect with dispatchers when they arrive at a police station—especially in smaller towns where staffing a front desk 24/7 simply isn’t feasible. It has enhanced equity in access to emergency and public safety services, ensuring that all members of the community—regardless of hearing ability—have a reliable way to seek help and communicate with first responders.”
– Anne Camaro, Executive Director – Nashoba Valley Regional Dispatch District
Why Police and Fire Stations Choose ALICE
Unprecedented Availability
The ALICE public safety kiosk delivers secure, 24/7 access to emergency and non-emergency services. Satellite or rural stations can expand their services and hours using remote communications to contact off-site staff.
Accessibility for Every Citizen
ALICE Receptionist includes accessibility features that support every visitor.
- ADA-accessible kiosks accommodate wheelchair users.
- Citizens who are deaf or hard of hearing can connect with live ASL video interpreters or use TTY-enabled emergency calls. ALICE also displays captioned videos for instructions and service information.
- Multilingual translation features help citizens find the services they need in their preferred language.
Public Safety Kiosk Service Features
One-Touch 911 Calls
Citizens connect to emergency dispatch with one tap, ensuring an immediate response even when the station is closed.
Live Video Calls to Remote Officers
Visitors speak directly with remote officers or specialized staff for non-emergency support.
Request Records & Reports
Citizens can submit records requests or access your department’s online portal directly from the kiosk.
Self-Serve Information Desk
Inform citizens about department services and community programs.
Wayfinding & Hours
Display maps, directions, and office hours for nearby city or regional facilities.
Multilingual Services
Serve a broad range of citizens by providing services in their preferred language.
Kiosk Solutions for Every Station
ALICE Receptionist offers hardware options that fit every type of station, including large eye-catching kiosks, low-profile wall mounts, and easy-to-install desk-mounted systems. Our kiosks use durable, enterprise-grade hardware designed to withstand public safety environments.
2025 GOVIES Award-Winner for Government Visitor Management
ALICE Receptionist won the 2025 GOVIES Award for improving government security, accessibility, and citizen experience. The award highlights ALICE’s success in helping governments modernize their facilities.
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Schedule a discovery call to learn how ALICE can modernize your police and fire stations.
Download the Police & Fire Public Safety Kiosk Flyer
Share this flyer with decision-makers and procurement teams.
Frequently Asked Questions
A public safety kiosk is a self-service kiosk placed in police or fire station lobbies. Citizens use the kiosk to contact 911 dispatch, speak with remote officers, access records, and find public safety information when the front desk is unstaffed. Public safety kiosks help departments maintain around-the-clock service availability without requiring dedicated lobby staff at every location.
Citizens approach the kiosk and select what they need from an on-screen menu, such as calling 911, contacting a remote officer, or requesting records. The ALICE Public Safety Kiosk’s automated receptionist guides visitors to the services they need so your department maintains 24/7 service without staffing the front desk. The kiosk connects in real time to dispatch centers or remote officers, ensuring no visitor leaves without being directed to the right resource.
Yes. ALICE offers ADA-accessible kiosk hardware for wheelchair users and supports visitors who are deaf or hard of hearing through live ASL video interpreters, TTY-enabled emergency calls, and captioned video content. Kiosk hardware is available in floor-standing, wall-mount, and desk configurations to accommodate a range of facility layouts and accessibility requirements.
Yes. ALICE Public Safety Kiosks include multilingual translation features so citizens can navigate services, request help, and access public safety information in their preferred language.
Most ALICE public safety kiosks are operational within 4–6 weeks of order. Our team coordinates with your IT and facilities contacts for hardware options, placement, network setup, and avatar configuration.
