Designed for payer offices, billing operations, corporate headquarters, and shared services teams — not clinical settings. If you manage a patient-facing facility, visit our Healthcare Facilities page instead.
Deliver a consistent, secure front desk experience for healthcare administrative offices without pulling your team away from work.
ALICE is a visitor management system that proactively greets visitors, guides them through self-service check-in, and connects guests to the right employee when needed, whether they’re vendors, consultants, auditors, interview candidates, or any other office guest. Capture accurate visitor details, reduce wait times, and maintain a reliable record of who is in your building at all times.
See how ALICE greets, registers, and interacts with visitors.
Maintain a safer, more controlled workplace with standardized visitor workflows built for healthcare administrative environments. Ensure every guest follows the same check-in process, including Driver’s License verification and visitor screening. Timestamped visitor logs support regulatory audits and incident reviews.
“There are two big reasons why I am satisfied with ALICE. First, WinTech itself is a great team. They care and they want things to be done right and they want the customer to be happy. The second reason is the flow when you are actually using ALICE. It’s very easy. You don’t have to stand there and try and figure out what you’re supposed to do. It’s very user-friendly and makes us look great.”
– Hobie Sheeder, Vice President Real Estate and Workplace Services, TiVO
Know exactly who’s coming through your doors and why. Track visitor frequency and identify patterns across locations so your facilities, security, and operations teams can plan proactively instead of reacting after the fact.
12+
years serving healthcare administrative offices
21
states and counting
97%
of customers find ALICE saves time and enables productivity
92%
of customers are likely to recommend ALICE to another organization
ALICE Front Desk uses motion detection to detect when visitors arrive, welcomes them with your organization’s custom greeting, and connects visitors with the right employee via audio or video call.
ALICE’s Visitor Management system facilitates the visitor sign-in process, conducts any necessary screening and ID verification, prints visitor badges, and sends instant notifications to alert employees of a visitor’s arrival.
Features
Let visitors register themselves on arrival, check in with a scheduled appointment, or complete pre-check-in before they walk through the door.
Verify guest identity, run background checks, and alert designated employees when visitors are matched against private or government databases.
Invite visitors ahead of time, confirm their attendance, and have their check-in ready before they arrive so planned meetings start on time.
Collect digital signatures on NDAs, visitor policies, and compliance agreements before arrival or at the kiosk during check-in.
Alert the right employee the moment their visitor arrives, or notify security immediately when a screening event requires attention.
Schedule visits in advance, confirm attendance, and ensure smooth check-ins for planned meetings.
Case Study
Differentiators
ALICE detects motion and greets visitors the moment they walk in with no staff involvement. Visitors receive clear, immediate guidance through check-in, so wait times stay low even during peak hours or when your front desk team is pulled away.
One ALICE system can handle visitor check-in, badge printing, employee notifications, and document collection, replacing tasks that would otherwise require dedicated front desk coverage. Most offices see measurable time savings within the first month of deployment.
ALICE has been deployed in healthcare administrative environments for over a decade. That experience is built into how the product handles multi-site rollouts, policy enforcement, and the kind of long-term account support that matters when your team depends on it every day.
Whether you need help configuring workflows, training staff, or troubleshooting on the fly, ALICE’s team responds fast and stays involved through the life of your account.
The Thomas Network at Thomasnet.com is the industry’s largest product sourcing and supplier selection platform, with information on over 500,000 North American suppliers and more than 6 million products.
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Book a Discovery Call
Standardize front desk workflows, strengthen security, and reduce operational costs across your healthcare administrative offices. Book a demo to see how ALICE fits your environment.
Select a date to schedule your personalized demo.
Visitor management systems help healthcare administrative offices automate front desk workflows without dedicated reception staff. For payer organizations, billing centers, and corporate headquarters, this means consistent visitor check-in, real-time employee notifications, badge printing, and accurate visitor logs — all without pulling internal teams away from their work. The result is a more secure, professional front desk experience that scales across one location or many.
Yes. ALICE can be configured to match your specific front desk process — capturing visitor name, company, host, and purpose of visit as standard fields, with custom fields added based on your policies. Badge printing, photo capture, NDA signatures, and policy acknowledgements can all be built into the check-in flow. Different workflows can be set by location or visitor type.
Yes. Every ALICE customer receives guided onboarding, full access to the admin portal, and ongoing support via phone, email, and live chat. Our team stays involved beyond initial setup to help you configure workflows, train staff, and adapt the system as your office needs change.
Yes. ALICE lets you enforce standardized visitor workflows across all locations from a single admin portal, while still allowing each site to maintain its own configurations for visitor types, badge formats, or required documents. Visitor logs and reporting are available by location or across the full organization — making it practical for payer networks, regional billing operations, and shared services teams managing multiple offices.
ALICE captures visitor name, company, host employee, purpose of visit, and arrival time as standard fields, with custom fields available for additional information like vendor credentials or contractor IDs. Badge printing, photo capture, NDA signatures, and policy acknowledgements can all be incorporated into the check-in flow. All data is logged and accessible through the admin portal for reporting and audits.
ALICE is built for healthcare administrative offices, not clinical environments, and does not collect or store protected health information. Visitor data captured during check-in — such as name, company, and purpose of visit — is managed within ALICE’s secure platform and does not connect to EHR or clinical systems.
