ALICE Receptionist helps organizations address Health and Safety concerns in response to the COVID-19 Coronavirus Click to learn more
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  1. Can I install 5.4 if we use a Cloud Database but a local on-prem communication option?
  2. Can ALICE 5.4 be installed if our company hosts its own ALICE Database?
  3. What happens if a user is flagged during a survey?
  4. Can I upgrade my license to access new features?
  5. Do I need to pay additional fees to upgrade?
  6. Can I continue to use my trial system once the trial has completed?
  7. Can my trial cost be applied to the purchase of the final license?
  8. When does my ALICE Trial start?
  9. How much can I customize the system to meet our needs during the trial period?
  10. What type of hardware does ALICE install on?
  11. ALICE RECEPTIONIST TRIAL HARDWARE REQUIREMENTS
  12. Can ALICE track employee temperatures?
  13. How do I protect my visitors from surface-based infections?
  14. Can I use our current Thermal Camera with the ALICE Receptionist PC?
  15. Can I use thermal scanning on my existing ALICE system?
  16. If I find out a visitor or staff member reports an illness, how can I use ALICE to facilitate contact tracing?
  17. What happens if a visitor registers a high temperature or tries to check-in without a mask?
  18. How can ALICE help us if a visitor or staff member tests positive for COVID?
  19. How do we reduce the chance of surface transmission with ALICE’s touch screen?
  20. Our office is open, or we’re planning to re-open our office. How can ALICE help protect our staff?
  21. Our office is not currently accepting visitors. How can ALICE provide a professional, personal and informative experience for those who attempt to visit?
  22. Our office is open, but has limited staff. How does ALICE adapt to the changing on-site staff members?
  23. Is the person on the ALICE screen a live person?
  24. Who do visitors speak with?
  25. My employees don’t want to show video of themselves, do they have to?
  26. Will the system work with my existing phone system?
  27. I have my own hardware, can I use that and just purchase the software?
  28. Can I customize the pre-recorded video messages?
  29. Can I customize the screen with my own company’s logo?
  30. Can I have one person manage multiple directories?
  31. Can one person manage directories located in other buildings?

Can I install 5.4 if we use a Cloud Database but a local on-prem communication option?

Yes, those directly integrating with a SIP phone system can utilize the 5.4 release. The installation is only restricted if your team stores data locally using the local database option.

Can ALICE 5.4 be installed if our company hosts its own ALICE Database?

The 5.4 release is currently a cloud database-only release. Local database support for many of these features is currently planned for the first half of 2022.

What happens if a user is flagged during a survey?

The ALICE system will prevent the user from checking in without a staff member’s bypass code. They’ll be asked to contact their host to reschedule their appointment if their access is denied.

Can I upgrade my license to access new features?

All licenses can be upgraded at any point during your subscription. Please contact your ALICE Sales representative for more details.

Do I need to pay additional fees to upgrade?

All active Basic, Premium, and Enterprise subscriptions have access to software updates.

*Note: Which features are available vary per license level. See our license comparison page for more details.

Can I continue to use my trial system once the trial has completed?

If your team decides to purchase the software, you can continue to utilize your own hardware and the ALICE software settings used during the trial.

Continued use of the software is available upon request during the billing process. The License start date will be set as the day after the trial end date, regardless of the date of payment. The license key must be paid for within 14-days to continue utilization of the trial system.

Can my trial cost be applied to the purchase of the final license?

Level 3 trials include an option to get a 50% credit of the trial amount applied towards the purchase of the software license. This purchase would need to occur within 60-days of the trial’s end date.

When does my ALICE Trial start?

ALICE trials start once the initial settings of the system have been configured, installed, and verified completed. At which point, the trial will operate for the number of calendar days specified by the trial level.

How much can I customize the system to meet our needs during the trial period?

Level 2 and Level 3 trial options will include an initial discussion of how your team wants to utilize the ALICE Receptionist system. These settings will be configured at the time of installation. The system can be re-configured at any point during the trial process.

Level 1 trials are limited to a pre-set configuration, but the employees listed can be customized and updated.

What type of hardware does ALICE install on?

ALICE Receptionist is a Windows 10 application and can run on any device that meets our minimum requirements. Typical devices used for the trials include:

  • All-in-One Touchscreen PC
  • Desktop PC with attached Touch Screen
  • Windows 10 Tablets

*Note: Touchless displays can be used for internal testing, but are not appropriate when using ALICE in a production environment.

ALICE RECEPTIONIST TRIAL HARDWARE REQUIREMENTS

Please verify the purchased hardware meets the following minimum requirements for the ALICE Directory.

  • Supported Operating System: Windows 10 Pro or Enterprise
  • Touchscreen
  • Integrated or attached web camera, speaker, and microphone
  • Intel Core i5 2.3 GHz 6500 processor or better
  • 6GB Ram (Recommend 8GB or better)
  • 120 GB SATA hard drive or solid-state drive (Recommend 256 GB or bigger)
  • Ethernet Port
  • Supported Resolutions: 1920 x 1080 (Landscape) or 1080 x 1920 (Portrait)

Some features require additional hardware.

  • If Badge Printing will be used, the Brother QL-810W Label Printer with DK2251 2.4in Continuous Length Paper Tape is required.

    *Requires an Enterprise Subscription to utilize.

  • If Thermal Scanning will be used, ELO’s Temperature Sensor Pro is required.

    *Requires an Enterprise Subscription and an ELO Touch Monitor with EDGE Connect device support to utilize.

  • If ID scanning will be used, ACUANT AssureTec ID-150 Sentinel ID Scanner is required.

    *Requires an Enterprise Subscription and ID Scanner License to utilize.

Can ALICE track employee temperatures?

Temperature Scanning is a part of the Visitor Check-In process of the system, so it is a visitor oriented process. Employees can check-in as a visitor and have their temperature scanned.

How do I protect my visitors from surface-based infections?

ALICE offers motion-activated disposable stylus dispensers that can sit alongside the ALICE PC options that allows users to interact with the system without touching the surface.

Can I use our current Thermal Camera with the ALICE Receptionist PC?

ALICE Thermal and Mask Detection currently supports ELO’s Temperature Sensor Pro. Other options haven’t been announced at this time.

Can I use thermal scanning on my existing ALICE system?

Thermal Camera options are available for ELO-branded Nye / Esmeralda units as well as 02-series 32, 42 and 55in desktop, wall mount and kiosk units. If you’re uncertain of your team’s model, please contact your sales representative or e-mail [email protected].

If I find out a visitor or staff member reports an illness, how can I use ALICE to facilitate contact tracing?

The ALICE system can keep visitor records during the check-in process, collecting visitor information such as their name, contact information, host, reason for visit and check-in/out times. You can review these records at any time, including active and past visitors.

What happens if a visitor registers a high temperature or tries to check-in without a mask?

If the system detects a high temperature or no mask on a visitor, it will prevent them from completing the check-in process and notify the admin of the system. The visitor will need to contact their host and re-schedule their appointment.

How can ALICE help us if a visitor or staff member tests positive for COVID?

When using the visitor check-in feature, ALICE can keep records about your guests that can be reviewed at a later time. This information can include:

  • Visitor Name
  • Contact Number
  • Contact E-mail
  • Visitor’s Host
  • Custom Fields for Office-Specific Needs

How do we reduce the chance of surface transmission with ALICE’s touch screen?

  • A disposable stylus dispenser can be purchased to allow users to interact with the ALICE Directory without touching the screen. Contact your ALICE sales representative for more details.
  • Operator Mode can be enabled so motion detection triggers will place a call to an employee or group of employees in charge of handling communications with visitors.
  • A simple hand sanitizer station can be placed alongside the unit.

How can ALICE help us if a visitor or staff member tests positive for COVID?

  • When using the visitor check-in feature, ALICE can keep records about your guests that can be reviewed at a later time. This information can include:
    • Visitor Name
    • Contact Number
    • Contact E-mail
    • Visitor’s Host
    • Custom Fields for Office-Specific Needs

Our office is open, or we’re planning to re-open our office. How can ALICE help protect our staff?

The visitor check-in process can help filter out potential high-risk visitors through:

  • Required pre-screening safety videos or signed agreements of the office’s COVID policies.
  • Temperature Scanning – Prevents Users from logging in if their temperature level is elevated.
  • Mask Detection – Prevents users from checking in if a mask is not detected on their face.
  • Temperature Scanning – Prevents Users from logging in if their temperature level is elevated. This feature requires an additional hardware purchase. Contact your ALICE sales representative for more details.

Our office is not currently accepting visitors. How can ALICE provide a professional, personal and informative experience for those who attempt to visit?

A greeting video of our “Jackie” avatar can be configured on the system to inform visitors that the office is not open.

The new AI Avatars feature can be used to create a customized message to inform visitors of your office’s current status. Additional costs apply. Contact your ALICE sales representative for more details.

Two-way video call support allows your visitors to have a personal face-to-face conversation with your team remotely.

Additional information can be provided on the system using informational videos, images and messages to keep visitors informed or direct them to alternative resources – such as:

  • Your website to review and submit information.
  • Instructions on how to reach another office that is accepting visitors.
  • Information on your team’s re-opening plans.

Our office is open, but has limited staff. How does ALICE adapt to the changing on-site staff members?

  • Administrative staff can use the ALICE Portal’s Membership feature to easily add or remove employees from the Directory without deleting their data.
  • A one touch call button can be configured to dial a group of employees to help make sure visitors
    can reach a staff member. Whoever answers will then be connected to the visitor.
  • If a visitor can complete a task without needing to speak to a team member, you can display instructions on the ALICE system in a video, image or custom message format. Such as:
    • Delivery Instructions
    • Application Submission Procedures
    • Maps to different locations in the building

Is the person on the ALICE screen a live person?

Yes, but there are also some pre-recorded video clips. For instance, in self-service mode a pre-recorded welcome message initially provides virtual reception to a visitor. After visitors are greeted by ALICE, they can contact a live employee or receptionist using the ALICE touch screen.

Who do visitors speak with?

Currently, the ALICE automated receptionist system is configured to connect visitors with your own employees. That means you can have a designated employee (receptionist) who manages all visitor interactions, or you can have visitors use the employee directory to connect directly with the person they are there to see.

My employees don’t want to show video of themselves, do they have to?

No, for customers who prefer to only have visitors speak with employees and not see employees using the two way video feature, we offer audio only and one way video communications.

Will the system work with my existing phone system?

Yes! ALICE Virtual Receptionist software can be configured to work for on-premises Voice Over IP (VoIP) phone systems, hosted VoIP phone systems and analog phone systems.

I have my own hardware, can I use that and just purchase the software?

Yes, some minimum hardware requirements need to be met, but you are welcome to provide your own hardware and simply purchase the ALICE Virtual Receptionist software.

Can I customize the pre-recorded video messages?

Yes, you can record your own, or use our Video Production partner to have professionally recorded videos created for your custom messages.

Can I customize the screen with my own company’s logo?

Yes, we provide the files for your art team to use to brand the screen with your company name and/or logo.

Can I have one person manage multiple directories?

Yes, your employee can connect to multiple directories to manage the automated virtual receptionist system at different locations within your building.

Can one person manage directories located in other buildings?

Yes, even if those buildings are in other parts of the country. ALICE Virtual Receptionist is no ordinary automated receptionist system—it is the most efficient and flexible Virtual Receptionist on the market!

The number one priority for every business is the health and safety of both staff and visitors. Failure to take the proper precautions could result in suffering illness or injury on your premises. This could potentially cost you substantial amounts of money and significant reputational damage.

While health and safety procedures are always important, concerns have risen further since the beginning of the  COVID-19 pandemic. Companies are therefore looking for innovative and cost-effective ways to reduce the risks to those on their premises. In response, self-service virtual receptionists have become even more advanced than ever.

However, not every self-service kiosk is created equal. ALICE Receptionist is leading the way in this exciting market.

Let’s dive in and find out how ALICE can improve your commercial health and safety procedures.

Temperature and Mask Checks

There are many important COVID-19 related visitor screening tasks. Ensuring customers do not have a high temperature, and that they are wearing a face mask, is one of the most vital. If an employee was to have face-to-face contact with clients entering your building, this could put them at increased risk of infection.

However, The ALICE virtual receptionist can both take temperature readings and confirm a person is using a face covering. The details are then recorded on the system and the client can move to the next stage of the process.

Health Questionnaires

It’s essential to have medical questionnaires to confirm key health-related details. These could include if a person has recently been in contact with someone who has now been diagnosed with COVID-19. When completing the form, there is no need for a person to touch the screen. A motion-activated ALICE stylus dispenser provides a safe way to interact without physical contact, or a touchless interface can let the user interact with ALICE using their phone.

This allows you to find out critical information that could help you identify a risk to the health of those in your building. As you can amend the questionnaires on the system, you can adapt them if there is a change in the symptoms that could indicate a COVID-19 infection.

Customizable Policies

If a visitor has any COVID-19 symptoms, the system will not grant them entry to the premises. Instead, you can present clients with customized company policies advising what the person should do next.

For example, you can politely ask them to reschedule their appointment. You could also provide them with a link to the latest government COVID-19 advice. This is an excellent way to look after both the welfare of your employees while also showing you care about the welfare of your visitors.

Staff Alerts

The vast majority of people will be responsible and leave your building if asked. But, there may be an occasion where someone chooses to remain in the reception area. If your employees were unaware of their presence, this could endanger their health. It could also be hazardous for subsequent visitors entering your premises.

To avoid this scenario, the ALICE virtual receptionist instantly sends a message to your team if a person may have COVID-19. Your employees can then take the appropriate action to resolve the situation. For example, connect a video call to the front lobby to ask the person to leave the premises.

Video Communications

Sometimes a visitor may choose not to enter your main offices upon arrival. For example, they might be on their way to your building when they begin to feel unwell. Even though these symptoms may not be related to COVID-19, the person could decide to err on the side of caution.

Rather than going through to a meeting room, they could use the ALICE video communications system. They can then speak directly to the employee they were going to meet. During a brief conversation, they can reschedule their appointment and pass on important information.

This is an efficient way to ensure a journey is not wasted, and that your clients and staff can communicate even when being in the same room isn’t a good idea.

Automatic Badge Printing

Of course, ALICE virtual receptionist also offers fast pass visitor management solutions. When a client is allowed to enter your building, it can be time-consuming if they need to queue and ask for a pass from a busy member of staff. To make this process more efficient, the software prints out their authorization. They can then go directly through to their meeting.

Active Visitor Reports

It’s critical to know who is in your building at all times. ALICE Receptionist can instantly provide you with accurate reports as to who is present. There is also the facility to view past visitor reports, which can be crucial in a contact tracing situation.

Should someone in your offices test positive for COVID-19, you can review the list of everyone who was on the premises at the same time. You can then contact these people as soon as possible. This displays a duty of care that will be appreciated by employees and clients alike.

Contact ALICE Receptionist

ALICE Receptionist is an industry-leading company that can help your business address Health and Safety concerns. Our expert team has developed our self-service kiosk product over many years, constantly evolving to meet the needs of our clients. We continue to add new software features to reduce the risks to your employees and clients.

When you use the contactless ALICE system to screen and admit visitors to your building, you can be satisfied you’ve taken sensible precautions to protect people on your premises.

For a consultation and a free quote, contact the ALICE Receptionist team today.

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