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Visitor Management for Professional Services Firms
Automate your front desk and impress every client who walks through the door.
A Professional Front Desk Experience Every Time
ALICE Receptionist is an automated receptionist system trusted by professional services firms for visitor check-in, security screening, staff notifications, and two-way video calls. Unlike passive systems, ALICE detects motion and greets visitors proactively, so your clients feel taken care of and your professionals stay focused.
See how ALICE greets, registers, and interacts with visitors.
Identify Growth Opportunities with Visitor Management Data
Track visit frequency, capture client feedback at check-out, and add custom intake fields that surface the data your team actually needs. Whether you’re identifying your highest-value clients or spotting friction in the intake process, ALICE turns lobby activity into business intelligence.
Empower Your Professionals with Automated Visitor Management
When ALICE handles greetings, check-ins, and visitor routing, your attorneys, accountants, financial advisors, and consultants stay focused. No interruptions to retrieve a guest from the lobby. No front desk gaps during busy periods.
“There are two big reasons why I am satisfied with ALICE. First, WinTech itself is a great team. They care and they want things to be done right and they want the customer to be happy. The second reason is the flow when you are actually using ALICE. It’s very easy. You don’t have to stand there and try and figure out what you’re supposed to do. It’s very user-friendly and makes us look great.”
– Hobie Sheeder, Vice President Real Estate and Workplace Services, TiVO
Manage Risks and Keep Your Team Informed
Every visitor is checked in consistently and your team is automatically notified when a guest arrives. Optional drivers license verification and background screening against private and government watch lists can flag visitors, so nothing slips through unattended.
All The Visitor & Lobby Management
Support You Need
Front Desk
ALICE Front Desk uses motion detection to detect when visitors arrive, welcomes them with your organization’s custom greeting, and connects visitors with the right employee via audio or video call.
Visitor Management
ALICE’s Visitor Management system facilitates the visitor sign-in process, conducts any necessary screening and ID verification, prints visitor badges, and sends instant notifications to alert employees of a visitor’s arrival.
Features
Essential Features for Professional Visitor Management
Self Check-In
Streamline the visitor check-in process with self-registration, appointments, and pre-check-in options.
Security Screening
Run instant background checks, verify guest IDs, and alert designated employees when visitors are matched against private and government databases.
Guest Scheduling
Streamline your guest management process by scheduling visits, confirming attendance, and ensuring smooth check-ins.
Induction Documents
Prompt visitors to review and sign documents before arrival or on-site, including agreements, policies, and more.
Fast Track Check-In
Enable swift check-in processes for registered, returning, and scheduled guests through Fast Track features like pre-check-in, QR code scanning, and appointments.
Employee Notifications
Ensure employees get instant notifications when visitors arrive or when security events occur.
Case Study
TiVo streamlines visitor induction into their Discovery Rooms with ALICE Receptionist visitor registration system
Differentiators
Why Choose ALICE Receptionist for Professional Services Visitor Management?
Proactive Greetings with Motion Detection
Most visitor management systems wait for the visitor to interact with them. ALICE detects motion and greets visitors, providing instructions on next steps before anyone has to ask. For professional services clients, that proactive presence signals a firm that’s attentive and organized.
Making Visitor Management Cost-Effective
A dedicated receptionist costs $40,000–$55,000 per year in salary alone. That’s before benefits, turnover, and training. ALICE delivers consistent front desk coverage at a fraction of that cost, with no sick days, no gaps during peak hours, and no retraining when staff turns over.
Over a Decade in Visitor Management
ALICE Receptionist has spent over a decade refining visitor management for professional services organizations. The results speak for themselves. According to InfoTech, 97% of our customers plan to renew, reflecting a long-term partnership approach rather than a set-it-and-forget-it product.
A Dedicated & Reliable Partner
According to InfoTech, 100% of ALICE customers rate our service team as effective and knowledgeable — the highest possible mark. That’s not an accident. Every ALICE deployment includes onboarding support, annual check-ins, and a team that picks up the phone. As your office evolves, we’re available to help you adjust your configuration, retrain staff, and get the most out of the platform.
Find ALICE Receptionist Interactive Lobby Kiosks on the Thomasnet Network
The Thomas Network at Thomasnet.com is the industry’s largest product sourcing and supplier selection platform, with information on over 500,000 North American suppliers and more than 6 million products.
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Experience the Future of Visitor Management
See how firms like yours are replacing front desk overhead with a visitor experience clients actually notice. Book a demo tailored to your office.
Select a date to schedule your personalized demo.
Frequently Asked Questions
An automated receptionist system like ALICE delivers value across four areas that matter most to professional services firms — including law offices, accounting firms, financial advisory practices, and consulting organizations:
- Client experience: Every visitor receives a consistent, professional greeting the moment they walk in, regardless of whether your front desk is staffed. That first impression reflects directly on your firm.
- Staff productivity: Attorneys, advisors, and consultants are no longer interrupted to retrieve guests from the lobby or manage routine check-in tasks. ALICE handles it automatically.
- Security and compliance: Every visitor is logged, screened, and verified through a consistent process. Optional ID verification and background checks against government and private watchlists happen automatically at check-in.
- Business intelligence: Custom intake fields, integrated surveys, and visit data give your team visibility into client traffic patterns and feedback without any additional effort.
Yes. ALICE is configurable to reflect your firm’s brand, tone, and workflow. You can customize the avatar’s greeting script, on-screen instructions, and language to align with how your office communicates with clients.
Custom data fields let you capture intake information specific to your practice. If your firm serves clients in multiple languages, ALICE supports multilingual instructions as well.
Yes. Every ALICE subscription includes a complimentary onboarding training session. From there, you have access to our support team by phone, email, and chat throughout your subscription.
For many professional services firms, yes. ALICE handles the core functions of a front desk, including greeting visitors, managing check-ins, notifying staff, collecting signatures on intake documents, and screening guests.
Firms that previously relied on a dedicated receptionist have used ALICE to redeploy that staff member to higher-value work, or to eliminate the position entirely when it turned over. That said, ALICE works equally well as a complement to existing staff, handling routine lobby traffic so your team can focus on clients rather than the front door.
ALICE is designed with the privacy expectations of professional services firms in mind. Visitor data is captured and stored securely, with access controlled through the ALICE Admin Portal. Check-in flows can be configured to collect only the information your firm requires. Because check-in is handled digitally, there are no paper sign-in sheets and no publicly visible visitor logs.
ALICE can initiate a two-way video call between the visitor and the appropriate staff member or department. If the assigned contact is unavailable, ALICE can be configured to route the call to a backup contact or multiple team members simultaneously.
Most professional services deployments are operational within four to six weeks, depending on the ALICE hardware selected.
Yes. ALICE integrates with widely used business tools including Microsoft Teams for employee notifications and call routing. Microsoft and Google Calendar integrations connect ALICE’s guest scheduling and pre-check-in features to your existing appointments, so your team is automatically notified when a scheduled visitor arrives.
